Customer reviews from bose.com
Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
3.9
(838 Reviews)
Rating breakdown 838 reviews
5 Stars
474
4 Stars
116
3 Stars
63
2 Stars
65
1 Star
120
Customer Reviews for Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
3
Excellent for some but not for all platforms
on April 20, 2019
Posted by: ICDOC
Gender:Male
Length of ownership:1 year or longer
Pairs with iPad 10.5" but not with iPad 9.7". Disappointing. Definitely not "one size fits all."
Written by a customer while visiting bose.com
Customer Rating
3
Good headphones but disconnect far too often
on April 29, 2019
Posted by: DougBrilliance
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I am overall happy with these headphones because they provide top notch audio and noise cancellation. The problem is they have a horrible tendency to disconnect from my laptop repeatedly. Sometimes I try 10+ times to keep them connected but they fail to stay connected. Because of this, I am disappointed with my purchase.
Response from bose.comBy Prince, Socials , April 30, 2019
Hello Sam,
Thank you for writing your review. We're are sorry to hear that you are experiencing this with the QC 35 II. Here are a few suggestions and we recommend that you try to see if it will help:
1. Have you tried connecting to the other devices to test if you would experience the same issue? If you haven't t we advise you do so.
2. Also, we would recommend you remove your QC 35 from the Bluetooth list of the laptop. This can be done by accessing the Bluetooth list of your laptop, locating the headphones and forgetting it.
3. If the issue still persists after the above two, I would recommend giving your product a reset which should help correct certain errors. This can be done by:
-Turn off the headset and wait 30 seconds.
-Plug the headset into a wall outlet using a USB charger, then wait 5 seconds.
-Unplug the USB cord from the headset and wait 1 minute.
-Turn on the headset.
We hope this was helpful.
Let us know you get on.
Kindest regards,
Prince O
Thank you for writing your review. We're are sorry to hear that you are experiencing this with the QC 35 II. Here are a few suggestions and we recommend that you try to see if it will help:
1. Have you tried connecting to the other devices to test if you would experience the same issue? If you haven't t we advise you do so.
2. Also, we would recommend you remove your QC 35 from the Bluetooth list of the laptop. This can be done by accessing the Bluetooth list of your laptop, locating the headphones and forgetting it.
3. If the issue still persists after the above two, I would recommend giving your product a reset which should help correct certain errors. This can be done by:
-Turn off the headset and wait 30 seconds.
-Plug the headset into a wall outlet using a USB charger, then wait 5 seconds.
-Unplug the USB cord from the headset and wait 1 minute.
-Turn on the headset.
We hope this was helpful.
Let us know you get on.
Kindest regards,
Prince O
Written by a customer while visiting bose.com
Customer Rating
5
Pleased
on July 3, 2019
Posted by: GG
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] Excellent headphones sound is great! I use them all the time.
Written by a customer while visiting bose.com
Customer Rating
3
Do not fit as well as previous version
on July 31, 2019
Posted by: je15
Gender:Female
Length of ownership:6 months
[This review was collected as part of a promotion.] I lost my QuietComfort 35 first edition and bought these to replace, however, they sit annoyingly on top of the crown of my head unlike the old version. I wore those on a 15 plus hour flight and barely noticed them, but these annoy me after about 30 minutes and I find I need to adjust the position. Maybe its because they have more movement in the ear cans? I also noticed the battery power drops faster than before. Overall still amazing sound, but I don't know if I would have purchased at this price after the redesign if I would have tried them out longer.
Response from bose.comBy Kerri , Technical Support , August 2, 2019
Hi Je15,
I'm so glad that you are continuing to enjoy the Bose sound through the QC35 II.
I'm sorry to hear that you are finding them uncomfortable. To reassure you, the QC35 series 1 and 2 have the same design in terms of the headband and the cups. The only difference is the addition of the action button to control your Noise Cancelation or your Virtual assistant. If you are concerned about the battery life of your headphones, I would suggest you contact our Technical Support Team for assistance. One of our agents will be more than happy to assist you.
Thank you for taking the time to review our product.
Kindest,
Kerri - Customer Support
I'm so glad that you are continuing to enjoy the Bose sound through the QC35 II.
I'm sorry to hear that you are finding them uncomfortable. To reassure you, the QC35 series 1 and 2 have the same design in terms of the headband and the cups. The only difference is the addition of the action button to control your Noise Cancelation or your Virtual assistant. If you are concerned about the battery life of your headphones, I would suggest you contact our Technical Support Team for assistance. One of our agents will be more than happy to assist you.
Thank you for taking the time to review our product.
Kindest,
Kerri - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Sound is great.
on August 12, 2019
Posted by: Kent
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] I could not find instructions in my box.. no photos of how things work or how to connect Bluetooth with my phone. Found it by accident. I don’t like to have play with something new to get it to work. I still need instructions for further additions of items.
Response from bose.comBy Laura_R, Bose Service, August 13, 2019
Hi Kent,
I am sorry to hear you have not found instructions in your QC35 II headphones' box.
You can find the user guide for these here: https://www.bose.com/en_us/support/products/bose_headphones_support/bose_around_ear_headphones_support/quietcomfort-35-wireless-ii/manuals_downloads.html
Alternatively, you can reach out to our customer service team, so that they can assist you with any issue or question you may have. You can find their contact details at https://www.bose.com/en_us/contact_us.html.
Thank you for posting this review,
Laura - Bose Technical Support
I am sorry to hear you have not found instructions in your QC35 II headphones' box.
You can find the user guide for these here: https://www.bose.com/en_us/support/products/bose_headphones_support/bose_around_ear_headphones_support/quietcomfort-35-wireless-ii/manuals_downloads.html
Alternatively, you can reach out to our customer service team, so that they can assist you with any issue or question you may have. You can find their contact details at https://www.bose.com/en_us/contact_us.html.
Thank you for posting this review,
Laura - Bose Technical Support
Written by a customer while visiting bose.com
Customer Rating
4
Simple Flaws Hold It Back.
on October 10, 2019
Posted by: Chhhhris
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] Out of the box the headphones are great, they connected to my devices without issue and felt great. The sound quality was and still is sublime, and the noise cancellation works great. In concern to sound quality, noise cancellation, and Bluetooth capabilities, these headphones can stand toe to toe with any competitor.
Now for the flaw: the ear piece. The ear piece will begin to wear away and smell by month 4 (if you use regularly). By month 12 the ear piece will have a terrible lingering stench and you will be able to see the foam, making public appearances with these embarrassing. At month 17 I lost the foam piece inside the right ear cup, hurting sound quality, comfort, and the appearance. This flaw might be easy to over look, IF Bose sold a replacement ear piece set, and of that replacement could be easily installed. As it stands the only replacements come from third parties using the Bose brand name and Chinese manufacturers. The actual process of interchanging the ear pieces is surprisingly difficult.
To be fair to Bose, they have already filled a product warranty that caused an issue with my original QC 35's so for me, I've gotten 4+ years out of one payment of $350, which in the grand scheme of things isn't so bad.
As a note I rated Sound quality and noise cancellation as they were with a functional ear piece, and I rated the rest as they were roughly 1 year into ownership, as I've reached that milestone twice.
Response from bose.comBy Bose Customer Support , Customer Support , October 12, 2019
Hello Chris,
Thanks for leaving a review of the QuietComfort 35 II headphones.
It's so great that you love your headphones and that we have been able to assist you in getting them fixed in the past.
The great news is that we do stock replacement cushions on our website, you can purchase them here: https://bit.ly/2PMvLzm.
We hope this helps.
Kind Regards,
Customer Support
Thanks for leaving a review of the QuietComfort 35 II headphones.
It's so great that you love your headphones and that we have been able to assist you in getting them fixed in the past.
The great news is that we do stock replacement cushions on our website, you can purchase them here: https://bit.ly/2PMvLzm.
We hope this helps.
Kind Regards,
Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Awesome
on October 14, 2019
Posted by: Los4200
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] The best wireless headphones i have ever purchased.
Written by a customer while visiting bose.com
Customer Rating
4
Great for music but stutters during TV usage
on January 12, 2020
Posted by: gb
Gender:Male
Length of ownership:1 week
Purchased on 1/4/2020. Upon receiving I updated the firmware to 4.52. The Noise Cancellation quality remained excellent. Music from iPhone and computer sounds fantastic. However, when using BT on my Samsung TV there is periodic stuttering and drops. I went through the self help procedures outlined in the BOSE support community site to no avail. The sound quality does improve when I delete my BT Soundbar device from the TV. I also found that unpairing the QC35 II from my phone seems to improve the quality of sound from my TV even more.
Written by a customer while visiting bose.com