Customer reviews from bose.com
Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
3.9
(838 Reviews)
Rating breakdown 838 reviews
5 Stars
474
4 Stars
116
3 Stars
63
2 Stars
65
1 Star
120
Customer Reviews for Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
5
Excellent choice
on April 26, 2019
Posted by: D
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I've had these bad boys for couple weeks now and I'm always fascinated how much these drown out the outside world once you take them off. If you travel or just want to be in your own world these are not just comfortable but the battery life last a long time. You can pair these with two devices so you dont have to disconnect one for another. You pay a premium for these but what you get back is premium too.
Written by a customer while visiting bose.com
Customer Rating
4
Great product over all but...
on May 8, 2019
Posted by: Mas42
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I got mine for Christmas 2 years ago. The pros : comfort, light weight, noise cancelling, durable, compatible with Google assistant/Alexa(which ever one you use), the easy fold up design and sheek look! Now the cons: only 1 button for play/pause/skip fwd/skip bkwrd( maybe you thought this was a good idea but it's terrible!), The range is way shorter than I expected let's say about 25ft (my last pair of headphones cost 2x LESS the range was almost 100ft) and oh yeah the price is the biggest con.
Response from bose.comBy Charlotte, Technical Support, May 9, 2019
Hello! Thank you for taking the time to review our product today.
It's great to hear about all the things you love with the QC35 II's.
Regarding the multifunction button, we are sorry that this does not best suit your preferences however we take on board all feedback for our development team to review and I will pass this along.
Have a great day!
It's great to hear about all the things you love with the QC35 II's.
Regarding the multifunction button, we are sorry that this does not best suit your preferences however we take on board all feedback for our development team to review and I will pass this along.
Have a great day!
Written by a customer while visiting bose.com
Customer Rating
1
terrible. bad software. terrible microphone
on August 9, 2019
Posted by: karsh
Gender:Male
Length of ownership:3 months
i bought this 2 months ago and within the second month i had the following issues:
1. when i connect to my macbook and connect to youtube, i hear disturbance occasionally. reconnecting resolves the issue
2. microphon is absolutely terrible. i have to shout so that i can be heard. the microphpone picks up outside noises more than my voice. forget talking in the bus or on the road. i dont even use it for calls anymore.
3. the app on the phone is troublesome and doesnt detect the headphone even though the phone did. i use OP5T
1. when i connect to my macbook and connect to youtube, i hear disturbance occasionally. reconnecting resolves the issue
2. microphon is absolutely terrible. i have to shout so that i can be heard. the microphpone picks up outside noises more than my voice. forget talking in the bus or on the road. i dont even use it for calls anymore.
3. the app on the phone is troublesome and doesnt detect the headphone even though the phone did. i use OP5T
Response from bose.comBy Jeff G, Bose Support, August 12, 2019
Hello,
Thank you for leaving your recent review oft he QC35 II heaphones.
I am sorry to hear you have so far had a negative experience of the product. Our team would be more than happy to assist you further, so please feel free to reach out via the contact page.
Thanks again for leaving your review.
Kind regards,
Jeff G - Customer Support
Thank you for leaving your recent review oft he QC35 II heaphones.
I am sorry to hear you have so far had a negative experience of the product. Our team would be more than happy to assist you further, so please feel free to reach out via the contact page.
Thanks again for leaving your review.
Kind regards,
Jeff G - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Doesn't support connecting to iPhone and Computer
on November 26, 2019
Posted by: IrieJeff
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] This set pf headphones doesn't support connecting to iPhone and Computer if you use Slack, Skype, Webex, Teams ect... if you try they constantly disconnect and reconnect your phone, which disrupts your audio on the computer call. You have to disconnect from your phone during your computer call then reconnect when you are done.
Other than that I love these headphones! Comfortable and sound great! Time will tell how well they last.
Written by a customer while visiting bose.com
Customer Rating
5
GREAT SOUND!!!
on January 25, 2020
Posted by: Tristen H
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] I bought these headphones for the noise cancellation feature, which works incredibly! The sound is bar-none. I expected as much. The best part is that I use these headphones in the gym while running and weight lifting. They stay on my head without slipping off. They stay put. Love these headphones!
Written by a customer while visiting bose.com
Customer Rating
2
Ergonomic for the years but poor user experience
on January 26, 2020
Posted by: Eugen
Length of ownership:1 week
They sit more comfortably over the years than any other headset I have tried but when it comes to user experience I am very disappointed for the following reasons:
1. You have a button that can only be configured with an app that refuses to let you do ANYTHING without giving permissions that should not be required to configure a button! (basically they are forcing your hand with an "all or nothing" type of choice - from PC it is not possible to do this as far as I know)
2. I connected them to a win7 PC via a Bluetooth adapter and, even though they are selected as playback device, I get no sound. (the Sony headset works just fine) Finding support for this was impossible.
3. Even though they are already connected to a device, as soon as I turn on the Bluetooth on a second device that I want to use with a different headset, QC 35 II will try to connect to the second device for some reason making life tough.
Response from bose.comBy Kerri , Customer Support, January 28, 2020
Hi Eugen,
I'm so glad to hear that your QC35's are continuing to provide you with comfort over the years!
I'm sorry to hear that you are experiencing some issues connecting your headset to your Bluetooth adapter. I'll be happy to assist you with this! I would recommend clearing the Bluetooth pairing list on both devices. On the QC35's, you can use the instructions outlined here: https://bose.life/2RWs7RH. Once complete, try reconnecting and trying again. If you continue to experience issues, try updating here: https://bose.life/2Rzbvk5.
The application used with these headphones does not require you to connect an account. The application is not available on a PC. The privacy policy is all you need to accept to use the app, I have included the policy here for your reference: https://bose.life/2t9iaYQ.
Thanks!
Kerri - Customer Support
I'm so glad to hear that your QC35's are continuing to provide you with comfort over the years!
I'm sorry to hear that you are experiencing some issues connecting your headset to your Bluetooth adapter. I'll be happy to assist you with this! I would recommend clearing the Bluetooth pairing list on both devices. On the QC35's, you can use the instructions outlined here: https://bose.life/2RWs7RH. Once complete, try reconnecting and trying again. If you continue to experience issues, try updating here: https://bose.life/2Rzbvk5.
The application used with these headphones does not require you to connect an account. The application is not available on a PC. The privacy policy is all you need to accept to use the app, I have included the policy here for your reference: https://bose.life/2t9iaYQ.
Thanks!
Kerri - Customer Support
Response from bose.comBy Tori Mae, Customer Support , January 28, 2020
Hey Eugen,
So happy to hear that you love the comfort of your headphones.
You do not have to sign-in nor register to benefit from using the Bose Connect app. However, all Android apps using Bluetooth Low Energy require the use of location settings.
There are a large number of software and hardware differences between computers. We have a great guide with troubleshooting suggestions at: https://bose.life/2O89ZTX.
Sorry to hear you've been unable to find support so far. We'd love to help if you need any further assistance. Please use the "Contact us" button below.
Kind Regards,
Tori Mae - Customer Support
So happy to hear that you love the comfort of your headphones.
You do not have to sign-in nor register to benefit from using the Bose Connect app. However, all Android apps using Bluetooth Low Energy require the use of location settings.
There are a large number of software and hardware differences between computers. We have a great guide with troubleshooting suggestions at: https://bose.life/2O89ZTX.
Sorry to hear you've been unable to find support so far. We'd love to help if you need any further assistance. Please use the "Contact us" button below.
Kind Regards,
Tori Mae - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
can't believe i waited this long
on February 9, 2020
Posted by: jmillionaire
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] i absolutely love them. it's making me write more. i love them.
Written by a customer while visiting bose.com
Customer Rating
2
Very buggy, inside of ear piece wearing out
on April 17, 2020
Posted by: AP
Gender:Male
Length of ownership:1 year or longer
Sound quality and noise cancellation is ok.
However, I get a lot of interference when trying to take meetings using video conf on my laptop. The headset has a mind of it's own. When the headset is in a good mood I am able to connect thru bluetooth just fine and everything works smoothly. When it's in a bad mood, it will keep getting disconnected from my laptop randomly. At times I have banged my head against the wall to make it reconnect but nopes.
In less than 2 years use, the ear piece is totally worn out. Not worth the price.
Response from bose.comBy Kerri , Customer Support, April 23, 2020
Hey!
I'm glad to hear that you enjoy the sound quality and noise cancellation.
I'm sorry to hear of the issues you are experiencing with the connection for video conf. If you update the firmware using the link here: https://bose.life/2xIvnu1 on a laptop or PC, this will help.
Regarding your cushions, we do have replacements. You can purchase them at the link here: https://bose.life/2S2o4UR.
Thanks,
Kerri - Customer Support
I'm glad to hear that you enjoy the sound quality and noise cancellation.
I'm sorry to hear of the issues you are experiencing with the connection for video conf. If you update the firmware using the link here: https://bose.life/2xIvnu1 on a laptop or PC, this will help.
Regarding your cushions, we do have replacements. You can purchase them at the link here: https://bose.life/2S2o4UR.
Thanks,
Kerri - Customer Support
Written by a customer while visiting bose.com