Customer reviews from bose.com
Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
3.9
(838 Reviews)
Rating breakdown 838 reviews
5 Stars
474
4 Stars
116
3 Stars
63
2 Stars
65
1 Star
120
Customer Reviews for Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
4
Luxury sound
on September 12, 2019
Posted by: Cesard77
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] Very comfortable for my product it does static from time to time when volume is up. The only real downside is muffs fray at glued seam on leather but other than that I love and support Bose.
Written by a customer while visiting bose.com
Customer Rating
4
Nice!
on September 15, 2019
Posted by: Mafdy
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] Bought them few months ago. I really like the sleek design and build quality. Sound quality is very good but not the best especially with absence of extra bass that other cheaper headphones have. Battery life is ok but it drops more when you use the noise cancelling. Noise cancelling is amazing. Ear cushions are so comfortable. I really like the new update that made the alexa button control the level of noise cancelling.
Written by a customer while visiting bose.com
Customer Rating
3
Volume adjust does not work with Precor treadmill
on September 29, 2019
Posted by: paolucn
Gender:Female
Length of ownership:1 week
[This review was collected as part of a promotion.] I bought these headphones because when I go to the gym it is very noisy. I am using the aux cable to connect to a Precor treadmill. When you connect the headphones to the treadmill, you can't adjust the volume using the manual controls on the treadmill or the +/- buttons on the headphones. No one at Bose seems to have a solution to this problem. Very disappointing.
Written by a customer while visiting bose.com
Customer Rating
3
Great sound but
on October 14, 2019
Posted by: Alex
Gender:Male
Length of ownership:1 year or longer
I am happy with sound but what you have done to ANC in the last update is bad. When i bought this headphones 8 month ago highest settings of AFC killed almost all sounds. It was lifesaver for me, I do travel a lot and appreciate quiet travels. Now I can hear people talking, crying kids, announcements and pretty much everything else, exept I put music volume to some high levels...
Response from bose.comBy Bose Customer Support , Customer Support , October 15, 2019
Hello Alex,
Thanks for leaving a review of the QC35 II headphones.
It's so great to hear how much you love your headphones, although we are sorry to hear that you are experiencing some issues with the ANC.
We would recommend using the steps here: https://bose.life/2JBWGLo to reset your headphones and then following the steps here: https://bose.life/2jxjcEQ to refresh the pairing lists on the headphones.
If you are still having issues after this, please do reach out to us via our website or our official Twitter/Facebook accounts as we would love to assist you and see if we can help in any way.
Kind Regards,
Customer Support
Thanks for leaving a review of the QC35 II headphones.
It's so great to hear how much you love your headphones, although we are sorry to hear that you are experiencing some issues with the ANC.
We would recommend using the steps here: https://bose.life/2JBWGLo to reset your headphones and then following the steps here: https://bose.life/2jxjcEQ to refresh the pairing lists on the headphones.
If you are still having issues after this, please do reach out to us via our website or our official Twitter/Facebook accounts as we would love to assist you and see if we can help in any way.
Kind Regards,
Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Audio breaks at times
on November 14, 2019
Posted by: Suryasudheer
Gender:Male
Length of ownership:3 months
I bought this headset in USA in June 2019. After reaching to Qatar, I found ,audio breaks during the song play. Tried with 2 mobile devices (iPhone 7 and Samsung A30) and observed the same issue. It is random with different songs. Thought of updating the firmware and it says, I have updated firmware and settings. Any solution to this problem?
Response from bose.comBy Jeff G, Customer Support, November 21, 2019
Hello,
It's great to hear from you regarding your QC35 II headphones.
I'm sorry to hear you have had issues regarding audio breaks during playback. I'd encourage you to try the troubleshooting featured on this page as it may help resolve your problem. https://bose.life/2MFNi7V.
If the issue persists, I'd recommend reaching out to local support to discuss your options for service. Details can be found here: https://bose.life/2WSnrNB.
Warm regards,
Jeff G - Customer Support
It's great to hear from you regarding your QC35 II headphones.
I'm sorry to hear you have had issues regarding audio breaks during playback. I'd encourage you to try the troubleshooting featured on this page as it may help resolve your problem. https://bose.life/2MFNi7V.
If the issue persists, I'd recommend reaching out to local support to discuss your options for service. Details can be found here: https://bose.life/2WSnrNB.
Warm regards,
Jeff G - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Doesn’t live up to previous models
on December 2, 2019
Posted by: Bob
Gender:Male
Length of ownership:1 year or longer
I’ve always been a big fan of the QC line of Bose headphones, however these ones have failed me more than a few times. The noise cancelation is great as expected, however, the actual quality of sound lacks compared to that of its predecessors. Not only that, but this model developed some prevalent audio glitches only a few months in that makes listening to music an unpleasant experience. The QC35 II is a solid step down, as disappointing as it may sound.
Response from bose.comBy Charlotte, Customer Support, December 4, 2019
Hello Bob. Your support for the QuietComfort line is appreciated. Sorry that the QC35 II's did not match your expectations. Regarding the audio glitches, I'd recommend ensuring the firmware is up to date by visiting https://btu.bose.com. Also, clear the pairing list by following these steps https://bose.life/2re6brW
Warm regards,
Charlotte - Customer Support
Warm regards,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Limited range
on December 16, 2019
Posted by: Kenneth
Gender:Male
Length of ownership:1 week
I bought the QC 35 II to listen to the TV. They were comfortable for long wear but when I got up to go to my kitchen the sound started to interrupt. After walking around the house I found that all sound was lost if more than 20 feet away from the source. Have since returned and bought another brand that has no lost of sound anywhere in my house.
Response from bose.comBy Jeff G, Customer Support, December 17, 2019
Hello Kenneth,
It's great to hear you found the headphones comfortable, but I'm sorry you have had issues with interruptions of the connection.
The headphones have a range of around 10m/33ft from their media source, but this can be affected by sources of external interference nearby. For the best performance possible, I would recommend staying within this distance with a good line-of-sight between the headphones and your device.
If you continue to have any issues do not hesitate to get in touch with support here: https://bose.life/2Xll2Lo. We will be more than happy to help!
Kind regards,
Jeff G - Customer Support
It's great to hear you found the headphones comfortable, but I'm sorry you have had issues with interruptions of the connection.
The headphones have a range of around 10m/33ft from their media source, but this can be affected by sources of external interference nearby. For the best performance possible, I would recommend staying within this distance with a good line-of-sight between the headphones and your device.
If you continue to have any issues do not hesitate to get in touch with support here: https://bose.life/2Xll2Lo. We will be more than happy to help!
Kind regards,
Jeff G - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Could not use for in-flight entertainment?
on December 25, 2019
Posted by: TL016
Gender:Female
Length of ownership:1 week
I was so excited to use this noise canceling wireless headphone for my trip. Noise canceling function worked great, but when I tried to watch movie with cable included in the package as an accessory part, I could not hear voice of movie at all, while I could hear background music of the movie. Not sure if this is defective product or not, but I am planning to return this product once I return from my trip.
Response from bose.comBy Tori Mae, Customer Support , December 27, 2019
Hello,
I am so happy that you love the noise canceling on your new headphones. This does not seem normal, the issue you are having with the airplane adapter.
We would love to explore this further with you. Please give us a call as we would love to help. You can do this by clicking this link here: http://bose.life/globalsupport, selecting your region, scrolling to the bottom of the page, and selecting contact us.
Kind Regards,
Tori Mae - Customer Support
I am so happy that you love the noise canceling on your new headphones. This does not seem normal, the issue you are having with the airplane adapter.
We would love to explore this further with you. Please give us a call as we would love to help. You can do this by clicking this link here: http://bose.life/globalsupport, selecting your region, scrolling to the bottom of the page, and selecting contact us.
Kind Regards,
Tori Mae - Customer Support
Written by a customer while visiting bose.com