Customer reviews from nutribullet.com
NutriBullet - Pro 900 32-Oz. Blender - Silver
Average customer rating
4.4
(8,006 Reviews)
Rating breakdown 8,006 reviews
5 Stars
5,367
4 Stars
1,353
3 Stars
535
2 Stars
288
1 Star
463
87%of customers recommend this product.
(
6,779 out of
7,768)
Customer Reviews for NutriBullet - Pro 900 32-Oz. Blender - Silver
Customer Rating
1
Poor Craftsmanship
on February 4, 2017
Posted by: KuroiAme
from New York
Gender:Female
Good morning,
Unfortunately I didn't write a review on this product back in June 2016 when I initially received this email. The situation is that by mid July 2016, the Nutribullet suddenly stopped working and I didn't understand it because I did not use it extensively. I called Nutribullet and they honored my 1 1/2 year warranty by replacing the motor base and charged me for shipping cost only. I received the replacement on July 30, 2016. The replacement was working fine until September 2016. I took it out to use and it did not work, so I unplugged it for two minutes, plugged it in again and it started working. It was strange that it didn't work initially, but since it started working, I did not bother to call Nutribullet. Then in December 2016, the same exact scenario from September 2016 happened again. This time I called Nutribullet, but I was on hold for so long that I gave up and hung up. Fast forward to Friday, January 27, 2017, I used the Nutribullet for a few seconds to chop garlic. On Saturday, January 28, 2017, I took it out to use and it did not work. I tried plugging it into 3 different outlets without out success. So I thought that maybe if I leave it unplugged a little longer it may work and to no avail, it still did not work.
I tried turning it on everyday, Sunday, Monday and there was no change. I called Nutribullet on Tuesday and the representative was taking me through their ritual of testing, where they had me do various things to the machine in hopes to get it working again. Well after 20 minutes of this, I could not continue the call, because I had to go to work.
So I called back on Friday, February 3, 2017 to complete the process and it did not work. I explained to them that 5 of my friends and my mother all experienced the same results and that this product should be recalled, because of poor craftsmanship. I eventually spoke with a manager and he promised me that if I change the blades every 6 months that it will last a lifetime. I received a confirmation email of the 2nd replacement order. So that means, this will be the 3rd Nutribullet in less than 1 1/2 years.
At first it was baffling how fast this product was rendered no good, because I'm a vegetarian and I only used vegetables in the machine. Nor did I ever fill the small cup to it's maximum level, I never put hot liquids in it, I live alone so I'm the only consumer of the product and I used it maybe every 2 days or so to chop garlic, make guacamole, and vegetable sauces.
I believe that this product should be recalled immediately, because this has happened to many people.
I tried turning it on everyday, Sunday, Monday and there was no change. I called Nutribullet on Tuesday and the representative was taking me through their ritual of testing, where they had me do various things to the machine in hopes to get it working again. Well after 20 minutes of this, I could not continue the call, because I had to go to work.
So I called back on Friday, February 3, 2017 to complete the process and it did not work. I explained to them that 5 of my friends and my mother all experienced the same results and that this product should be recalled, because of poor craftsmanship. I eventually spoke with a manager and he promised me that if I change the blades every 6 months that it will last a lifetime. I received a confirmation email of the 2nd replacement order. So that means, this will be the 3rd Nutribullet in less than 1 1/2 years.
At first it was baffling how fast this product was rendered no good, because I'm a vegetarian and I only used vegetables in the machine. Nor did I ever fill the small cup to it's maximum level, I never put hot liquids in it, I live alone so I'm the only consumer of the product and I used it maybe every 2 days or so to chop garlic, make guacamole, and vegetable sauces.
I believe that this product should be recalled immediately, because this has happened to many people.
No, I would not recommend this to a friend.
Written by a customer while visiting nutribullet.com
Customer Rating
1
Design Flaw
on February 28, 2017
Posted by: Wayne2
from California, United States
Gender:Male
Had my NutriBullet Prime for a couple of months. Two of the 32 oz cups are now broken because they get jammed in the unit and cannot be removed without breaking off the locking tabs. The rotation of the motor loosens the blade attachment and the separation of the cup from the blade locks the whole thing together and cannot be twisted to turn it off. The unit remains running until unplugged because the tabs are pressing the on-off switch. The cup is now wedged in the unit and must be broken to get it out. We assumed that the blade was not tight enough, but even when we tighten it as much as we can, it happened the second time. Now we can only use it by pressing down on the unit, but not locking the cup to the base. Clearly this is a major design flaw.
No, I would not recommend this to a friend.
Written by a customer while visiting nutribullet.com
Posted by: Whit9448
from Albuquerque, NM
Gender:Male
Verified Purchase:Yes
Bought the larger nutribullet and I have to struggle to engage the blades and have to unplug it to shut it off. My wife thinks this one is defective
No, I would not recommend this to a friend.
Written by a customer while visiting nutribullet.com
Posted by: Wandabread
from Lafayette, LA, United States
Gender:Female
Verified Purchase:Yes
I use my NutriBullet Pro almost exclusively for smoothies. I use a lot of frozen fruits and veggies and it works great! I had an original NutriBullet(its old but does still function) but this one is a dream. The more powerful motor and larger containers make it so much easier to get that smooth, creamy consistency I like. Also the larger size containers allow my to include anything I want. I was always limited with my old one.
I would recommend this to a friend!
Written by a customer while visiting nutribullet.com
Posted by: pded
from Florence, KY, United States
Gender:Female
Verified Purchase:Yes
I had two of them, one after the other, and they leaked all over my counter. What a mess.
No, I would not recommend this to a friend.
Written by a customer while visiting nutribullet.com
Customer Rating
1
Stops working, Original Nutribullet.
on September 27, 2017
Posted by: Milkshakes
from Las Vegas, NV, United States
Gender:Female
I bought my nutribullet (the original, not the pro) about 6 months ago and recently it just stops working when I turn it on. It will turn on for about two seconds then it just shuts down. The next day it will start working again but I shouldn’t expect this to happen especially because I’m wasting food every time this happens. I will go to other outlets to see if it’s my power or something but again I shouldn’t have to do that since in the beginning I had no problems. I even cleaned it multiple times(where the clicks are when you push down and twist). I got this product because of a fitness influencer recommend it online and my boyfriend also bought the same one and his even broke, the one click snapped so he has to click it on the exact same click each time. I have to admit that when it does work it’s useful but it’s awful when you spend money on a blender that barely works when it should.
No, I would not recommend this to a friend.
Written by a customer while visiting nutribullet.com
Posted by: mthomas55
from Niles, OH, United States
Gender:Male
Verified Purchase:Yes
Made several smoothies so far. Works great! Easy to clean.
I would recommend this to a friend!
Written by a customer while visiting nutribullet.com
Posted by: Lyds
Gender:Female
Verified Purchase:Yes
I am impressed at the ice pulverizing capabilities of the NB. However, it needs a better ´washer’ Or ´gasket’ to prevent liquids from seeping out as it’s blending. I often find myself with a mess when ai remove the container from the base.
I would recommend this to a friend!
Written by a customer while visiting nutribullet.com