Customer reviews from Western Digital
WD - My Passport Ultra 1TB External USB 3.0 Portable Hard Drive - White-gold
Average customer rating
3.3
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
1
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
1
Customer Reviews for WD - My Passport Ultra 1TB External USB 3.0 Portable Hard Drive - White-gold
Posted by: Ellen
Verified Purchase:Yes
I can't figure out how to remove drop box fron my passport and there are no real people to talk to. I do not understand the support articles.
Written by a customer while visiting Western Digital
Posted by: Alice's Sonoma Avenue Hom
Verified Purchase:Yes
I love the Passport. It's my third one. Th last one I had was ransomed and I lost all that data. I tried a different brand, and the Passport is the easiest to use. HOW DO I FINISH THIS? I SEEM STUCK.
Written by a customer while visiting Western Digital
Customer Rating
1
Can't get my new Windows 10 Laptop to reccgnize
on April 11, 2023
Posted by: Randy 1959
I can't figure out how to get it to install so it shows up as a drive. I can download the unlocker and it works, but will not take me to my drive, once unlocked...
Response from Western DigitalBy SM OLS, April 12, 2023
Hello,
We are sorry to hear about your user experience with My Passport Ultra and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options or possible warranty that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with My Passport Ultra and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options or possible warranty that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital