Customer reviews from brother-usa.com
Brother - DR431CL Drum Unit - Multicolor
Average customer rating
3.7
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
3
4 Stars
0
3 Stars
2
2 Stars
0
1 Star
1
Customer Reviews for Brother - DR431CL Drum Unit - Multicolor
Customer Rating
3
The last drum did not last the 30,000 impressions.
on March 16, 2025
Posted by: BOBS
While my printer is about six years old, my recent purchase was the third drum and I do not print 30K pages in two years. Even with the new drum in place, I still get messages to replace it. Not Good!
Response from brother-usa.comBy Brother Customer Service, March 20, 2025
Thanks for taking the time to review your experience with the Brother DR431CL Drum. We appreciate your feedback. I’m sorry to hear that you are having issues with the Brother DR431CL Drum. I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Drum replacement
on December 6, 2022
Posted by: Debbie
from Fort Atkinson, WI
I still receive error messages and the printer still prints off occasionally.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, December 8, 2022
We understand you are experiencing issues replacing your Brother DR431CL drum unit. We have troubleshooting steps available for this issue. Go to our website, click Contact, and then click Support Center. Enter your model number to display information and FAQs for your product. Search for “Replace Drum” in the FAQ section. For issue you are experiencing with the machine printing off occasionally, we would to hear more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
After a few pages it stated asking for drum change
on December 30, 2022
Posted by: Narine
After a few pages it started asking for drum change again
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, January 4, 2023
We understand you're experiencing issues with your Brother DR431CL drum unit. We'd like to help. Please contact our Customer Service department and we will work with you to resolve this issue. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Nice product
on June 20, 2022
Posted by: B Earl
so far so good, we were able to change out the drum, with no problem
Written by a customer while visiting brother-usa.com
Customer Rating
5
Easy install drum unit
on February 3, 2025
Posted by: Stepperoni
from New Mexico
After the printer indicated it was in need, the drum unit was ordered and delvered a few days later. Super easy to install. The consumable costs of Brother are so much lower than other manufacturers. Dont waste time with third parties.
Written by a customer while visiting brother-usa.com
Customer Rating
5
So Easy
on April 8, 2025
Posted by: Tracy
After 5 years, I had to replace the drum. I loved how easy it was to replace and its working like new.
Written by a customer while visiting brother-usa.com