Customer reviews from brother-usa.com
Brother - HL-L8360CDWT Wireless Color Laser Printer - Gray
Average customer rating
4
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
18
4 Stars
10
3 Stars
4
2 Stars
3
1 Star
3
71%of customers recommend this product.
(
10 out of
14)
Customer Reviews for Brother - HL-L8360CDWT Wireless Color Laser Printer - Gray
Customer Rating
1
Lazy machine
on December 3, 2019
Posted by: sadpurchase
from richmond, va
It doesn't nearly have the speed that it claimed. It EATS ink. and it won't hold settings. While it should according the product review been ideal, we have on several occasions wanted to chuck it out the window.
No, I would not recommend this to a friend.
Response from brother-usa.comBy Brother , Customer Service , January 29, 2020
Hi, Oh no! That's not what we want to hear. The HL-L8360CDWT print speed is up to 33 pages per minute in both color and black and up to 2400 x 600 dpi class resolution. We recommend using genuine Brother toner cartridges. I have provided a link that will help with the toner cartridge yield: https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hll8360cdw_us_eu_as&faqid=faq00002517_002
Written by a customer while visiting brother-usa.com
Customer Rating
3
Print Quality good, features need work
on June 12, 2021
Posted by: Sheri
from New Mexico
This printer has a poor design for printing documents with more than 10 pages or so, the output tray frequently overfeeds pages and they end up going off the printer and getting out of order. The page coming out frequently pushes the previous page further out and legal size pages are worse. I had to come up with a home grown solution so that I don't have to sit there and baby sit while it prints. Also, it takes a lot longer to print that my previous printers. It will print one or two pages and then do some type of internal processing and then print a few more, it's like the spooling feature isn't working right and then it will print 10 or 15 pages without delay. Very frustrating, it takes much longer and more work to print large documents.
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., June 14, 2021
We understand you are experiencing an issue with your Brother HLL8360CDWT machine printing slow. We'll be happy to assist you. Below is a FAQ that may improve the print speed:
https://help.brother-usa.com/app/answers/detail/a_id/144352
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/144352
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Solid Performance, Good Price.
on July 5, 2017
Posted by: PNW Fisherman
from Washougal, WA
4 Stars is excellent in my world; 5 is reserved for truly amazing, best of the best.
I am happy with this printer, which replaced my HL-4070CDW of many years. This is a home office printer form me. When I calculated 60,000 page life cycle costs this was the winner. While certainly not "photo quality," speed and quality are more than adequate for my use. I like having "Air Print" available from my iPad and iPhone.
At this point, I have no complaints.
I am happy with this printer, which replaced my HL-4070CDW of many years. This is a home office printer form me. When I calculated 60,000 page life cycle costs this was the winner. While certainly not "photo quality," speed and quality are more than adequate for my use. I like having "Air Print" available from my iPad and iPhone.
At this point, I have no complaints.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
Slooooow!!!
on November 14, 2022
Posted by: Fizzy
from California
This printer is very VERY slow. The output tray is so darn small that after printing a couple of pages, your prints fall on the ground—this is super annoying especially when printing pages in sequence. Toner cartridges runs out sooo incredibly fast, even when you have super low coverage. I would not buy again.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, November 15, 2022
We understand you're experiencing issues with your Brother HLL8360CDWT machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve thsese issues. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Eats toner like wildfire.
on April 26, 2023
Posted by: LM Vail
from Worcester, MA
This was an expensive printer, but we purchased it hoping that Brother would be better than the other brands that we've had... unfortunately, it eats toner like candy. We've had to replace the toner TWICE in the past two months; keep in mind we only print emails that are 90% black/white. Honestly, I regret spending what we did for this, as it's costing us nearly the same amount each month in toner.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 26, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are getting the toner yield as expected with your Brother HLL8360CDWT. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Genuine Brother toner cartridges are produced with a specific amount of toner to yield the following:
TN Starter Toner - approx. 1,800 pages (cyan, magenta, and yellow), approx. 3,000 pages (black)
TN431 Standard Toner - approx. 1,800 pages (cyan, magenta, and yellow), approx. 3,000 pages (black)
TN433 High Yield Toner - approx. 4,000 pages (cyan, magenta, and yellow), approx. 4,500 pages (black)
TN436 Super High Yield Toner - approx. 6,500 pages (cyan, magenta, yellow, and black)
*The approximate toner yield is in accordance with ISO/IEC 19752.
The number of pages that can be printed with a toner cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). It's important to remember that a typical printed document is one letter-size (8.5" x 11") page with 4% - 5% print coverage.
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Genuine Brother toner cartridges are produced with a specific amount of toner to yield the following:
TN Starter Toner - approx. 1,800 pages (cyan, magenta, and yellow), approx. 3,000 pages (black)
TN431 Standard Toner - approx. 1,800 pages (cyan, magenta, and yellow), approx. 3,000 pages (black)
TN433 High Yield Toner - approx. 4,000 pages (cyan, magenta, and yellow), approx. 4,500 pages (black)
TN436 Super High Yield Toner - approx. 6,500 pages (cyan, magenta, yellow, and black)
*The approximate toner yield is in accordance with ISO/IEC 19752.
The number of pages that can be printed with a toner cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). It's important to remember that a typical printed document is one letter-size (8.5" x 11") page with 4% - 5% print coverage.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great printer, could still use some tweaks
on March 24, 2018
Posted by: JSOREALTY
from DENVER, CO
I love the cost per page (super-low!) and the print quality. There are a few things they need to improve though:
The status monitor application is TERRIBLE. It does not stay on much of the time, and I have to go hunting for it on my computer, and it does not tell you how many pages of multi-page jobs you have printed (or have left to print).
My biggest complaint is there is no "tray full" indicator or sensor to say when the output area (on top of the machine) is full. So, on multi-page jobs (and I typically print a few thousand pages at a time), if you do not continuously remove the printed copies from the top of the machine they go everywhere (all over the floor). Every other lase printer I have ever owned (and I have owned dozens of them!) has some sort of sensor that turns off the printing when the top tray is full.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great features!
on August 4, 2018
Posted by: LBasch
from Phoenix, AZ
Great Printer with great features. Does not jam!!!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Features!
on November 12, 2018
Posted by: Chierile
from Phoenix, Arizona
This printer is the best I've ever used. It has never jammed on me and I really like the fact that I can print documents either letter or legal without making adjustments. The print is very clear and sharp both in black and color. Trays hold good amount of paper.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com