Machine is great. Ordered two. Return One. They are terrible with return at minimum! Didn’t know they received it back a week prior. Then it’s 14 days (business) to process refund. But I had to call so they knew. This adds up to 4 weeks. Who knows how long if I hadn’t called. You get 1hr to cancel an order. Hour and half is too long. Customer service is great, but policies limit them to help. They suck at refunding.
The machine works quickly and makes really good froth. Also, it's very easy to clean--way easier than my old De'Longhi Latissima Pro was. It's also relatively inexpensive and uses less counter space.