Customer reviews from philips.com
Philips Sonicare - Essence+ Sensitive Electric rechargeable toothbrush, HX3211/02, w/ Sensitive BH - Light Blue
Average customer rating
4.4
(236 Reviews)
Rating breakdown 236 reviews
5 Stars
150
4 Stars
53
3 Stars
12
2 Stars
9
1 Star
12
87%of customers recommend this product.
(
193 out of
221)
Customer Reviews for Philips Sonicare - Essence+ Sensitive Electric rechargeable toothbrush, HX3211/02, w/ Sensitive BH - Light Blue
Customer Rating
2
weak performance
on July 26, 2017
Posted by: Patti47
Gender:Female
I've been using a Sonicare battery toothbrush for years but a plastic piece finally broke off so I purchased this one. The performance is so weak compared to the previous one. I was very disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Terrible product
on June 2, 2019
Posted by: Amanda646
Gender:Female
This toothbrush never worked as well as other Sonicare toothbrushes I've had. It never seemed to have the same power. After a few short months it started turning itself on inthe middle of the of the night, which was disconcerting to say the least, and then stopped working altogether.
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, June 4, 2019
Hi there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Our Philips Sonicare Essence+ comes with a two-year warranty, plus an additional six months if the product is registered. Your complete satisfaction is extremely important to us and we would like to learn more about your issue. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative. Be sure to reference this review & have your Sonicare product handy so that we can better assist you.
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=TOOTHBRUSHES_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-682-7664
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Our Philips Sonicare Essence+ comes with a two-year warranty, plus an additional six months if the product is registered. Your complete satisfaction is extremely important to us and we would like to learn more about your issue. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative. Be sure to reference this review & have your Sonicare product handy so that we can better assist you.
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=TOOTHBRUSHES_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-682-7664
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Posted by: KK77
Gender:Female
Verified Purchase:Yes
I don't like this toothbrush cause it makes my gums bleed.
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, September 24, 2018
Hi there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your complete satisfaction is extremely important to us and we would like to learn more about your issue. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative so that we may quickly address this issue (reference this review).
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=TOOTHBRUSHES_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-682-7664
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your complete satisfaction is extremely important to us and we would like to learn more about your issue. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative so that we may quickly address this issue (reference this review).
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=TOOTHBRUSHES_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-682-7664
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Posted by: Shortie2001
Verified Purchase:Yes
The Phillips sonicare toothbrush is very comfortable to use & has a two minute shutoff. The mild rotating brush has made my teeth look & feel cleaner than with a standard toothbrush. Thank you Sonicare
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Buy a different model
on May 7, 2018
Posted by: Kguf
Gender:Male
I bought two of these, one for myself and one for my wife. After a few months the battery in one will only last for about 8 cycles (4 days) before it needs recharged. Wife doesn't like the black gunk that builds up behind the brush head cap.
Try a better model than this one, the brushing action is nice but this model doesn't last.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: David39
Gender:Male
Verified Purchase:Yes
I originally bought a new Essence model toothbrush but changed my mind and returned that and purchased a 3 Series. For a few extra bucks the 3 Series (for me) was a better one. Having previously owned 2 other Sonicare brushes I was familiar with Sonicare but the 3 Series proved it was an excellent choice for me. It has a pacer to let you know when to switch to another quadrant of your mouth. This I really like. It has a slim design that fits my hand better.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Versatile
on April 2, 2019
Posted by: Didimlr
Gender:Female
The power of the brush once it's charged completely is amazing. I use it to also wash my face ( with a separate brush head obviously) and I'm also a rockhound and I use a separate brush head to clean my rock. I love this toothbrush and look forward to trying out new ones in the future
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Register
on September 12, 2018
Posted by: emanon
Gender:Female
To try and register anything is impossible. Finally found the page, but then want me to register myself. It is not worth my time. If the product breaks within the warranty time, I will take back to store and insists upon a new one.
Product seems to be working fine after 6 months.
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, September 13, 2018
Hi there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your complete satisfaction is extremely important to us and we would like to have the opportunity to assist you in registering your toothbrush. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative (reference this review).
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=TOOTHBRUSHES_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-682-7664
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your complete satisfaction is extremely important to us and we would like to have the opportunity to assist you in registering your toothbrush. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative (reference this review).
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=TOOTHBRUSHES_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-682-7664
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com