Customer reviews from philips.com
Philips Sonicare - Essence+ Sensitive Electric rechargeable toothbrush, HX3211/02, w/ Sensitive BH - Light Blue
Average customer rating
4.4
(236 Reviews)
Rating breakdown 236 reviews
5 Stars
150
4 Stars
53
3 Stars
12
2 Stars
9
1 Star
12
87%of customers recommend this product.
(
193 out of
221)
Customer Reviews for Philips Sonicare - Essence+ Sensitive Electric rechargeable toothbrush, HX3211/02, w/ Sensitive BH - Light Blue
Posted by: bachie
Gender:Male
Verified Purchase:Yes
The sonicare essence hx3211/17 seems to be to slow to clean your teeth.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Jasdcat
Gender:Female
Verified Purchase:Yes
This is a more basic moderately priced ultrasonic toothbrush. I had a more expensive Sonicare, but the on off button wore out after 2 1/2 years so I went with a less expensive model. The things I am not sure I like about with this model are that it is bigger and more cumbersome than the more expensive models and when traveling the charge doesn’t last as long as the more expensive models. My old one lasted a full two weeks on one charge. This model the battery charge became weak & started to go after only a week away. I don’t want to have to carry my charging base with me on longer trips. I am a bit disappointed the charge didn’t last longer.
Pros: cleans teeth well, portable, 2 min. timer for proper brushing time
Cons: bulky handle/base, battery charge only lasts 1 week when traveling
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
It’s broken already
on November 22, 2018
Posted by: Debb1975
Gender:Female
I bought it less than 5 mos ago and I just replaced today wish I knew how to use the warranty I’m stuck with a broken 30 toothbrush
Pros: easy to use
Cons: broken
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, November 26, 2018
Hi there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Our Philips Sonicare Essence+ comes with a two-year warranty, plus an additional six months if the product is registered. Your complete satisfaction is extremely important to us and we would like to learn more about your issue. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative. Be sure to reference this review & have your Sonicare product handy so that we can better assist you.
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=TOOTHBRUSHES_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-682-7664
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Our Philips Sonicare Essence+ comes with a two-year warranty, plus an additional six months if the product is registered. Your complete satisfaction is extremely important to us and we would like to learn more about your issue. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative. Be sure to reference this review & have your Sonicare product handy so that we can better assist you.
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=TOOTHBRUSHES_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-682-7664
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Posted by: HMAYS11167
Gender:Male
Verified Purchase:Yes
Went out of town for six days without charger. I had no problems brushing my teeth.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Vstar1
Gender:Male
Verified Purchase:Yes
My brush turns off 4 to 5 times during the cycle.
Should rub for two minutes
Should rub for two minutes
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
2
Not the best toothbrush
on August 14, 2017
Posted by: squiz
Gender:Male
I used Sonicare in the past and had a great toothbrush. I recently bought a new one the Philips Sonicare Essence+ Whitening Electric Toothbrush! It isn't the best! very weak and wobbly brush head and does not make your teeth feel clean. Very disappointed in this tooth brush and would not recommend it.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
3
Works OK but battery life is not good
on February 6, 2020
Posted by: sonicare user
Gender:Male
Battery life between recharge started at rate of about every two weeks. Within eleven months, the battery required a recharge every two days or so.
I do like the electric toothbrush though. I bought a new one with a different type of battery (Li-Ion).
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
2
It's not the Sonicare I know!
on July 25, 2021
Posted by: Not the Sonicare I know
Gender:Female
I have used Sonicare and loved it for many years, and I've had several versions through the years. I was disappointed that this version did not have the power and intensity that the other ones did . I bought it because I just needed the device, and did not need any peripherals. I am using this one, but I'm really not happy with it.
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, July 27, 2021
Hello,
We are sorry that you are not completely satisfied with the performance of your new Sonicare. The Daily Clean 2100 comes with the Easystart feature activated, which is probably why you felt that the vibrations are less powerful than your previous Sonicare.The Easy-start feature gently increases power over the first 14 brushings to help you get used to brushing with the Philips Sonicare toothbrush.
To deactivate Easy-start, press and hold the power on/off button for 2-3 seconds. You hear 1 beep and the battery level indicator lights up yellow to indicate that the
Easy-start feature has been deactivated.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
We are sorry that you are not completely satisfied with the performance of your new Sonicare. The Daily Clean 2100 comes with the Easystart feature activated, which is probably why you felt that the vibrations are less powerful than your previous Sonicare.The Easy-start feature gently increases power over the first 14 brushings to help you get used to brushing with the Philips Sonicare toothbrush.
To deactivate Easy-start, press and hold the power on/off button for 2-3 seconds. You hear 1 beep and the battery level indicator lights up yellow to indicate that the
Easy-start feature has been deactivated.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com