Customer reviews from breville.com
Nespresso - VertuoPlus by Breville - White
Average customer rating
3.1
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
4
4 Stars
0
3 Stars
0
2 Stars
3
1 Star
2
50%of customers recommend this product.
(
4 out of
8)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
2
Great Machine...BUT...
on October 16, 2020
Posted by: David
Loved this machine and the splendid coffees from Nespresso.
Then...it started leaking after 9 months.
In looking at the Nespresso products this is a common problem.
Would get another, but am afraid it will also leak and it is a MESS.
Then...it started leaking after 9 months.
In looking at the Nespresso products this is a common problem.
Would get another, but am afraid it will also leak and it is a MESS.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Customer Rating
1
Dead too many times.
on April 25, 2023
Posted by: Scott
Repaired twice and dead again. Now it’s the red light. These machines are terrible quality. I know, Reach out to Nespresso, I have and they say the same thing, it’s not under warranty so purchase a new one. The pods are costly enough but replacing a machine every couple years makes this a joke.
Response from breville.comBy Consumer Support, April 26, 2023
As part of our partnership with Nespresso®, all Nespresso®/Breville® products, like the Creatista™, are directed to contact Nespresso® Customer Care for assistance. Nespresso® Club coffee experts are available 24 hours a day, 7 days a week to answer all your questions about Nespresso® products.
USA: OriginalLine - 800-562-1465 | VertuoLine - 877-964-6299
Canada: OriginalLine - 855-325-5781 | VertuoLine - 855-350-5812
https://www.nespresso.com/us/en/service-customer-care
USA: OriginalLine - 800-562-1465 | VertuoLine - 877-964-6299
Canada: OriginalLine - 855-325-5781 | VertuoLine - 855-350-5812
https://www.nespresso.com/us/en/service-customer-care
Written by a customer while visiting breville.com
Customer Rating
2
Not Recommended
on February 8, 2021
Posted by: M. Warren
I bought this item 14 months ago and similar to the prior review, the one I have leaks. The machine ran well for roughly 12 months, then suddenly started leaking. The machine leaks roughly 1/5 of each cup coffee. Not only is it nuisance, but it wastes coffee pods/money. I do not recommend.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, February 8, 2021
As part of our partnership with Nespresso®, all Nespresso®/Breville® products, like the Creatista™, are directed to Nespresso® Customer Care for assistance. Nespresso® Club coffee experts are available 24 hours a day, 7 days a week to answer all your questions about Nespresso® products.
USA: OriginalLine - 800-562-1465 | VertuoLine - 877-964-6299
Canada: OriginalLine - 855-325-5781 | VertuoLine - 855-350-5812
https://www.nespresso.com/us/en/service-customer-care
USA: OriginalLine - 800-562-1465 | VertuoLine - 877-964-6299
Canada: OriginalLine - 855-325-5781 | VertuoLine - 855-350-5812
https://www.nespresso.com/us/en/service-customer-care
Written by a customer while visiting breville.com
Customer Rating
5
Best Vertuo Machine. Hottest Coffee!
on October 10, 2021
Posted by: Jmn
I'm actually very surprised by the majority of reviews here for this machine. I've had mine for at least 2 years and it still works perfectly. I chose this model due research between this and other Vertuo models and this one seems to brew the hottest coffee and produces the best foam.. like microfoam. I've actually continued to monitor comparisons to upgrade as new models have been released but none so far are as good as this one. Great buy! The only thing I would change would be to add an automatic milk froth wand on a Vertuo such as is included on the Creatista. If I were to buy a Vertuo for a friend, would be this model. If were to recommend an Original line machine, would be the Creatista.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
1
Starts leaking. Avoid at all costs
on March 17, 2021
Posted by: Nick
Same issue as the posters below. Suddenly started leaking everywhere. Avoid if at all possible
No, I would not recommend this to a friend.
Response from breville.comBy Customer Support, March 18, 2021
Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210318-RS? Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Written by a customer while visiting breville.com
Customer Rating
2
Great coffee but same results like the other posts
on April 25, 2021
Posted by: Ellie
The VertuoPlus was a mother's day gift from my kids. It would leak occasionally. After 4 months of regular use, I had de-scaled the machine which helped with the leaking. I had just de-scaled it again last week and during the process, the machine kept shutting off; it took 4 hours to de-scale the VertuoPlus! Now the machine will only brew 1.5 oz with the 7 oz pod and the brew button blinks red and the lid will not open once the blinking stops. I've only had the machine for 11 months.
No, I would not recommend this to a friend.
Response from breville.comBy CS, May 3, 2021
Thank you for taking the time to review the VertuoPlus. We are very sorry to hear about the difficulties you're experiencing.
As part of our partnership with Nespresso®, all Nespresso®/Breville® products, like the Creatista™, are directed to Nespresso® Customer Care for assistance. Nespresso® Club coffee experts are available 24 hours a day, 7 days a week to answer all your questions about Nespresso® products.
USA: OriginalLine - 800-562-1465 | VertuoLine - 877-964-6299
Canada: OriginalLine - 855-325-5781 | VertuoLine - 855-350-5812
https://www.nespresso.com/us/en/service-customer-care
As part of our partnership with Nespresso®, all Nespresso®/Breville® products, like the Creatista™, are directed to Nespresso® Customer Care for assistance. Nespresso® Club coffee experts are available 24 hours a day, 7 days a week to answer all your questions about Nespresso® products.
USA: OriginalLine - 800-562-1465 | VertuoLine - 877-964-6299
Canada: OriginalLine - 855-325-5781 | VertuoLine - 855-350-5812
https://www.nespresso.com/us/en/service-customer-care
Written by a customer while visiting breville.com
Customer Rating
5
Best Coffee Ever Now I’m Spoiled
on July 29, 2023
Posted by: Recgirl
Got this 7 months ago & honestly I can’t go without coffee from my machine. Pretty much won’t drink anything else. I wish I could take it with me when I visit with family but it’s a tad big for that. Maybe I’ll buy a smaller one (but the reviews on those are not great). But this machine for the price is awesome!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Great,great,great
on November 28, 2021
Posted by: Tom
I have had this machine over 3 yrs——brews 2 cups/day, extra when family/friends are over.It leaked a bit at about the the 3 mon period,but stoped after one week,and never again.—-I would consider this as my second best value/$$ buy,next to iPad/iPhone
I would recommend this to a friend!
Written by a customer while visiting breville.com