Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(7,819 Reviews)
Rating breakdown 7,819 reviews
5 Stars
6,120
4 Stars
908
3 Stars
270
2 Stars
167
1 Star
354
87%of customers recommend this product.
(
3,391 out of
3,920)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
5
Easy to use
on April 1, 2026
Posted by: TinaF
[This review was collected as part of a promotion.] I love that this coffee machine is very easy to use, just put in the capsule and press a button. The design is simple and slim so it doesn’t take up much space on the counter. You can make different types of coffee, from espresso to full size cups and it offers 6 brew sizes. It also has an adjustable cup tray so you can fit different cup sizes easily. The only downside for me is the temperature, coffee is not warm enough especially if you like hot coffee.
Written by a customer while visiting influenster.com
Customer Rating
5
So easy to use!
on April 1, 2026
Posted by: BeckaH
[This review was collected as part of a promotion.] I was so excited to receive my espresso machine. I was a little jealous of all the people that Influenster blessed. Then I got mine!! Worth the wait. Its so easy to use..you literally have a cup of yummy espresso in like 3 mins tops. You just put your pod in and close the lid. Add your water in the container attached to the Nespresso. Then it starts to perk. So easy. I like to add some Cold foam to mine just to weaken the strong taste of the espresso. Not always...but sometimes. We have already been using this every single morning since we got it.
Written by a customer while visiting influenster.com
Customer Rating
4
It could be perfect
on April 1, 2026
Posted by: ZaaraB
[This review was collected as part of a promotion.] This Nespresso coffee machine brings a sleek, modern touch to my kitchen counter and does not take up much space. It heats up quickly, is simple to use, and I love that it’s smart enough to automatically brew based on the pod I insert. Almost every morning I get a cup of coffee that’s thick, velvety, and topped with a rich layer of foam. However, at times, the pod isn’t sealed properly, and the spinning mechanism fails to grip it, which leads to leaks and water pooling inside the capsule container. I also ran into a frustrating issue during descaling—the machine froze mid-process, and I had to perform a full factory reset just to get it working again. The app connectivity is another pain point. Pairing is inconsistent, and the connection drops often enough that I’ve stopped relying on it altogether. Overall, the machine delivers an excellent cup of coffee with impressive ease and style, but technical hiccups and app instability keep it from being a perfect coffee maker.
Written by a customer while visiting influenster.com
Customer Rating
2
Not as good as I’d hoped for
on April 1, 2026
Posted by: JB20
[This review was collected as part of a promotion.] The performance is so-so. It is a bit loud and vibrated my counter when it’s dispersing. It’s made of cheap plastic mostly. I was wanting to like this but the pods contains some toxic ingredients and it passes through the inside coating them the aluminum. I did not like the flavor of the coffee. The size is nice as it’s slim but the longest length is a bit excessive as it’s narrow and long. It does have many cup sizes that you can adjust. I would not recommend this product. I appreciate being able to try it.
Response from influenster.comBy Nespresso USA, Customer Service, April 5, 2026
Thank you for your review. We are sorry to learn our Vertuo Next didn’t meet your expectations. Please call us via our toll-free number at 800-562-1465, and we'll be happy to collect any further feedback you have, and see what can be done to make your Nespresso experience better.
Written by a customer while visiting influenster.com
Customer Rating
5
🔥
on April 2, 2026
Posted by: SantiagoP
[This review was collected as part of a promotion.] This is the best coffee machine hands down. this machine works wonders and always leaves the coffee tasting great, it’s an easy clean up due to the coffee pods getting retrieved after each use. it’s also a non plasticy feeling that definitely deserves to be mention. if your serious about coffee and taste this is the best run for you money.
Written by a customer while visiting influenster.com
Customer Rating
5
OG coffee machine
on April 2, 2026
Posted by: SamT
This was my initial coffee machine when I did not have a Brevile. Nespresso is always impressive with how fast it works. I buy coffee pods and make different coffee recipe recipes using syrup. The temperature is nice and perfect, easy maintenance. I got the grey one cause it looked different than the ones everyone have in black
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing
on April 2, 2026
Posted by: NikkiH
[This review was collected as part of a promotion.] The Nespresso allows you to be a barista in your own home. I absolutely love this machine! It takes 30 seconds to warm up and then it brews perfect, frothy espresso or coffee every time. The quality is seriously next level but saves you a lot of money in the longe run. I love how simple it is with only one button but there are tricks too! You can double press to make a coffee pod brew shorter so it’s more like a double espresso, which is really cool. And the pods can be mailed back to Nespresso to be recycled. It’s also super cool how when you open the machine, the used pod empties itself into a separate storage so you never have to touch a hot pod. The app also helps you maintain the machine and reorder coffee, which is so convenient. The only thing I would say is that the instruction manual is very confusing to understand and you’ll probably have to watch videos online to know how to use the machine. Otherwise I love everything about this and highly recommend!
Written by a customer while visiting influenster.com
Customer Rating
5
Small but Mighty!
on April 2, 2026
Posted by: AshleyG
[This review was collected as part of a promotion.] I am so in love with this little but mighty brewer. It's small enough for dorms and tiny spaces, even RVs! It's pretty much ready to go right out of the box, just plug-in, add water to the tank, pop in your pods, and brew. I use it every morning to brew the perfect cup of hot or iced coffee, depending on my mood. It comes out perfectly each time. I can even fit my decent sized mug I take on the go underneath, which I was worried about. The variety of pods is perfect. There's a flavor for every season. I have yet to experience an inconsistent dispense after 3 months of continuous use. Very easy to clean and maintain as well. I highly recommend this brewer!
Written by a customer while visiting influenster.com