Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(7,819 Reviews)
Rating breakdown 7,819 reviews
5 Stars
6,120
4 Stars
908
3 Stars
270
2 Stars
167
1 Star
354
87%of customers recommend this product.
(
3,391 out of
3,920)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
5
Fit for busy morning
on March 20, 2026
Posted by: NgochaivyN
[This review was collected as part of a promotion.] In daily use, the Vertuo Next feels simple: insert a pod, press a button, and get a coffee or espresso-style drink in under a couple of minutes. The machine is compact and stylish, which make it easy to set up in kitchen without much space. Coffee is smooth taste and delicious
Written by a customer while visiting influenster.com
Customer Rating
5
My daily must
on March 20, 2026
Posted by: MadelineH
I literally use my Nespresso everyday. I’ve had mine for a few years now and had no issues with it breaking or needing any sort of repair or reset. It works flawlessly. A simple click, and your coffee is ready just like that.
Written by a customer while visiting influenster.com
Customer Rating
4
Machine is great but app is not
on March 20, 2026
Posted by: LinhV
[This review was collected as part of a promotion.] I love Nespresso! I’ve had my Citiz for about 10 years and it still works wonderfully! Since the Citiz uses the original pods, I was excited to get this Vertuo Next so I can use the vertuo pods too. My vertuo pods were a bit dented but still worked. The downside of vertuo is that the pods are more expensive and they are configured to only produce certain amounts of coffee. The original pods are cheaper and gives you more flexibility if you want to make an espresso or a regular coffee but the vertuo pods usually come in more variety of flavors. The quality of coffee is amazing with both. The machine itself was easy to use and has a beautiful sleek design. The app to control the output of my coffee needs work. The machine kept disconnecting with the app. I’m hoping they fix the app soon.
Written by a customer while visiting influenster.com
Customer Rating
4
Fancy coffee without the fancy set up
on March 20, 2026
Posted by: AllisonM
[This review was collected as part of a promotion.] This machine helps you get fancy coffee without the fancy set up! It’s a very minimal and sleek design that honestly took some getting used to (I’m used to pressing buttons to select everything, but this relies on the size and type of the coffee pod you use). It was quick and easy to set up and brews very fast. All of the drinks I’ve made are delicious! I also like how it’s a very slim machine so it’s easy to store in my kitchen.
Written by a customer while visiting influenster.com
Customer Rating
3
Not too impressed.
on March 20, 2026
Posted by: AmandaA
[This review was collected as part of a promotion.] Product design seems great if limited on counter space or prefer a sleek design. No space to store a carafe if you had one. It could be a nuisance to fill the water reservoir due to being stored directly in the back. Overall, the coffee tasted really good but it produced a lot of foam. I’m unsure if this is the intent of Nespresso coffee. I thought it was pretty noisy when brewing. Sample pod collection is a nice feature but could become a mold issue depending how frequently it is emptied. Sampler box had a great variety of coffee to try. The plastic tray mug holder and the holder for the pod seemed like cheap plastic. Two apps were required if you wanted to utilize the Bluetooth feature and reorder pods. Overall experience, I wasn’t really impressed, but the coffee was enjoyable. It may just take time to
get used to it versus other coffee makers.
get used to it versus other coffee makers.
Response from influenster.comBy Nespresso USA, Customer Service, March 24, 2026
Thank you for your review, Amanda. The Vertuo Next is one of our most compact, economical machines and brews up to 6 cup sizes topped with velvety crema that will subside, however we recommend folding the crema into the cup to ensure consistency in temperature and taste. Each blend brews to the specific parameters of that cup so the amount of crema will vary depending on the blend. We appreciate your feedback regarding the design and function of the Vertuo Next. If you're dissatisfied with any aspect of your macine, call 800.562.1465 and a Machine Expert will be happy to assist.
Written by a customer while visiting influenster.com
Customer Rating
5
Does not take up too much space
on March 20, 2026
Posted by: JulieE
[This review was collected as part of a promotion.] I really like this little coffee machine. It looks nice & modern & I think it could fit anywhere. It even fits under my 70 year old cabinets which have much less space than newer homes do. It’s simple & straight forward to use. I don’t currently have WiFi so I was not able to connect it to my phone through the app but I highly doubt I’ll ever use that feature anyway. I like that when you open it the pod is deposited out for you so you don’t forget and you don’t burn yourself. The water tank is on the back so it’s out of sight & easy to remove & clean or fill. Great option for coffee at home especially places with little room!
Written by a customer while visiting influenster.com
Customer Rating
4
Decent cafe-style beverage maker
on March 20, 2026
Posted by: AbigailR
[This review was collected as part of a promotion.] This machine has a pretty small footprint, great for small kitchens. It does a decent job, although the beverages are slightly chalky, better to use in a latte style beverage. It's a little loud in general, both in the preheat and brew stages. The built in used pod dispenser is a nice touch
Written by a customer while visiting influenster.com
Customer Rating
4
Very fancy 👌🏾
on March 20, 2026
Posted by: JamieW
[This review was collected as part of a promotion.] There wasn't any real instructions that came in the box, instead, I scan the QR code that took me to some videos.
I have and own a different coffee maker pod product. So I thought it would be fairly easy to get started and use. However, I ran into some trouble with the water tank and had to play with getting water all over. It was also made a lot more noise than my other coffee pod machine
I guess it wasn't clicked in all the way.
So that was super frustrating as I tried to navigate that I also did not understand the blinking lights.
I suggest getting the app. After my third attempt, multiple videos and a bathroom break I got the coffee going. it was very delicious and I could taste the quality. I choose the Melozio pod for the cup pictured here and added a little bit of cream, so good.
I like to design and I also enjoy the fact that the pod automatically pops back into a bin.
I have and own a different coffee maker pod product. So I thought it would be fairly easy to get started and use. However, I ran into some trouble with the water tank and had to play with getting water all over. It was also made a lot more noise than my other coffee pod machine
I guess it wasn't clicked in all the way.
So that was super frustrating as I tried to navigate that I also did not understand the blinking lights.
I suggest getting the app. After my third attempt, multiple videos and a bathroom break I got the coffee going. it was very delicious and I could taste the quality. I choose the Melozio pod for the cup pictured here and added a little bit of cream, so good.
I like to design and I also enjoy the fact that the pod automatically pops back into a bin.
Written by a customer while visiting influenster.com