Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(7,823 Reviews)
Rating breakdown 7,823 reviews
5 Stars
6,123
4 Stars
908
3 Stars
270
2 Stars
167
1 Star
355
86%of customers recommend this product.
(
3,391 out of
3,921)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
5
Love this!
on March 12, 2026
Posted by: DevynR
[This review was collected as part of a promotion.] As a coffee lover, I love this machine! The coffee comes out so delicious and it’s so easy to use. I like being able to make espresso or just a regular cup of coffee all with one machine!
Written by a customer while visiting influenster.com
Customer Rating
4
Slick Brew Technology
on March 12, 2026
Posted by: JessiS
[This review was collected as part of a promotion.] I was excited to receive this nespresso machine to try. I was curious how the new pod technology would compare to the original, and how quiet/ fast it would be. I was pleasantly surprised at how narrow it was. Very counter friendly if you don’t have a lot of space, it’s much longer then it is wide. The locking mechanism after you insert the pod is very stiff. I was surprised by that. The water reservoir is a good size. You could get several drinks before needing to refill. I liked how the pod tells the machine how much to brew. There are no buttons except the start. The drink brewed in a matter of seconds. The crema produced is more significant than the other machine I have. That was enjoyable. The espresso pods made very small portions. A little more than an ounce so I’d guess those are for people that like the espresso shot by itself. I tend to like lattes so the larger pods were perfect. The cost of the pods is significant, and the only option is the brand’s own coffee. Even though it’s very good, I would love to see more variety available on the market. A frother was not included, but I would suggest buying that to accompany the machine. It gives you more drink options. I will definitely enjoy using this machine and would recommend it.
Written by a customer while visiting influenster.com
Customer Rating
5
Great coffee at Home!
on March 13, 2026
Posted by: PalonR
[This review was collected as part of a promotion.] I absolutely love my Nespresso Vertuo Next. It’s super quick to brew a cup, which is a lifesaver on busy mornings, and the coffee tastes smooth and rich—almost like a café-quality cup at home. I like that it can make different sizes, from espresso shots to larger mugs, and the capsules are easy to pop in. Cleaning it is simple too, which I really appreciate. It’s slightly bigger than I expected, but the convenience and quality more than make up for it.
Written by a customer while visiting influenster.com
Customer Rating
5
Great machine
on March 13, 2026
Posted by: JaddeyC
[This review was collected as part of a promotion.] I absolutely love the nespresso vertuo next. It is so easy to use all you have to do is put the pod in and press a button. I love how you can also use expert mode to make the coffee pods double espresso pods! I would recommend this to anyone especially those who don’t want to waste time with grinding beans and all the extra steps with regular espresso machine and plus this one lets you make coffee too!
Written by a customer while visiting influenster.com
Customer Rating
5
Fantastic Espresso
on March 13, 2026
Posted by: KathleenH
[This review was collected as part of a promotion.] I love this machine! It makes all different types of espresso and coffee and is so simple and easy to use. I like that there is an app where I can set the level of strength for coffee that I like. The only downside is that it is quite loud, so not something you'd want to use while someone is sleeping in the next room!
(click to see the video)
Response from influenster.comBy Nespresso USA, Customer Service, March 14, 2026
Thank you for your review, Kathleen! Customer satisfaction is our top priority, and we are so happy to hear that you're loving the Nespresso experience!
Written by a customer while visiting influenster.com
Customer Rating
3
Good if you’re just looking to use their pods
on March 13, 2026
Posted by: SamanthaS
[This review was collected as part of a promotion.] I was really excited to try the Nespresso because I’ve heard a lot of good things from friends. It was easy enough to set up and it says you can actually connect it to your phone to schedule brews which is cool. I like the little built in trash can for the pods where it drops them in there when you open it after brewing. I don’t feel like the water gets as hot as my Keurig though, I ended up having to reheat my coffee because it didn’t stay hot very long. It’s also a little more difficult to get hot water from to make tea or hot chocolate. You have to basically run a cleaning cycle to get it to dispense just hot water and again, it’s not as hot as I’d like.
Response from influenster.comBy Nespresso USA, Customer Service, March 17, 2026
Hi Samantha. We're here to help with your Nespresso machine and ask that you call Nespresso directly, 800.562.1465. A Machine Expert is available 24/7 to troubleshoot over the phone and provide replacement or repair service if needed. We look forward to hearing from you.
Written by a customer while visiting influenster.com
Customer Rating
5
Nespress-YES
on March 13, 2026
Posted by: MelissaK
[This review was collected as part of a promotion.] Received this item from Influenster in exchange for my honest review. I am not a big coffee connoisseur but boy do I absolutely love the smell of a good brewed coffee! This machine has a very sleek aesthetically pleasing design and is super easy to use. For one, I appreciated the simple packaging that it came in, less to throw away and not so much unnecessary unpacking. Setup was simple and the instructions included were very easy to use…a toddler could figure it out! The tower container for the water is easy to remove for easy filling and emptying. The lock and unlock mechanism is simple to use and icons are in the machine for easy reference. The coffee cup holder has multiple levels to accommodate the size of your cup and is easily removable. The “smart coffee” option for brewing is great but not necessary if you choose to use it to make it convenient for you or it aligns with your lifestyle then that’s great. I have not tried the option yet but will for full knowledge of this machine. An app is downloadable and there is a QR code in the manual to scan for videos and instructions as well. Once the coffee is brewed and the capsule is finished, you unlock the top and the capsule pops out into a chute behind the capsule holder and it falls into a disposal area on the side of the machine where it can cool down and you can throw it away later…love this feature!
I also received a sample box of espresso capsules to try which came with information on each type and their intensity and flavor profile. I am an infant novice when it comes to coffee and coffee brews and types. Today I had the Fortado and let me tell you my home smelled so amazing for one and two the flavor was phenomenal. The creamy, only, cocoa flavor profile was evident in the brew and I added a slight bit of cream and put it over ice…don’t come for me on this, again…novice coffee drinker here. Anyway, I did not even need any sugar or sweetness and this cup was perfect for me and I cannot wait to try the other options sent to me and continue to use this machine.
This machine can be purchased as many different retailer and depending on that retailer the price point varies. The capsules for this machine are a bit pricier than your typical k-cups but the flavor and quality is much better than the k-cups and worth it.
I have owned both machines now and I think it’s all subjective and in your preference based on your lifestyle. Each are equally convenient and easy to use. Each has multiple options for cups/capsules. Some may say the typical Keurig is most convenient and suited for the on the go type of person but really this machine is just as convenient and it is espresso vs coffee preference. If you are willing to splurge a little more I say do it and get this machine!
(click to see the video)
Written by a customer while visiting influenster.com
Customer Rating
5
Love!
on March 13, 2026
Posted by: MeganT
[This review was collected as part of a promotion.] I absolutely love this vertuo next by nespresso! It makes great coffee all around and not to mention it looks beautiful on my countertop. The white color looks so chic and modern.
Written by a customer while visiting influenster.com