Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,033 Reviews)
Rating breakdown 8,033 reviews
5 Stars
6,301
4 Stars
923
3 Stars
276
2 Stars
171
1 Star
362
87%of customers recommend this product.
(
3,454 out of
3,993)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
1
Coffee Machine Leaks From Behind
on September 26, 2021
Posted by: Anonymous
from Pompano Beach, FL
Initially we were satisfied with the VertuoPlus and had nothing but positive experiences. Unfortunately, the VertuoPlus now leaks from behind, and we've had the product for 1 1/2 years. We use the VertuoPlus as we have before, every so often in the morning and on weekends as part of afternoon snacks. We're wondering how this happened. To mitigate the issue, we've tried to turn it on and off, tightening the clamp holding the pod, and "hoping" it won't leak. It's a sad experience because we really enjoy the coffee; we've ordered several of the pods and are always amazed with the variety. We're wishing that Nespresso will reach out to help us resolve the issue. I really need the VertuoPlus for my mornings! I wake up ~5-530 Monday through Friday and the VertouPlus is a huge part of my day!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katie B., Customer Service, October 6, 2021
Thank you for your review, Paulo. We are disappointed to learn about this experience with the VertuoPlus machine. We recommend cleaning the central needle of the rotating brew unit to prevent leaking while using this machine. For more information, we are available 24 hours a day, 7 days a week via our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
on September 25, 2021
Posted by: Anonymous
I like the espresso this machine makes and how simple it is but I find it extremely wasteful. I would be more open if they used compostable packaging.
Written by a customer while visiting influenster.com
Customer Rating
5
on September 24, 2021
Posted by: calbright78
This machine made my life and mornings much more pleasant. I have a rule.. 'don't talk to me before I've had my coffee'. This tiny beast of a machine saved me so much money on Starbucks every morning. I can now make my morning lattes at home without standing in a line, unless my husband gets to it first. But if you love your lattes and espresso, this machine is a must.
Written by a customer while visiting influenster.com
Customer Rating
5
on September 23, 2021
Posted by: courtneym3dd0
Absolutely my favorite coffee maker! When it comes out smooth, yet creamy, and you don’t need to add much, you know it’s good. Just take your time finding the coffee that you like!
Written by a customer while visiting influenster.com
Customer Rating
4
Excellent Coffe
on September 23, 2021
Posted by: Lea13
from California
Bought another to replace my old one that wore out. It is my favorite way to enjoy coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on September 23, 2021
Posted by: skyes30
Do NOT buy a Nespresso. I received one for Christmas last year, because of an amazing experience with my friend's machine in Scotland, and I wouldn't stop talking about the delicious espresso. My first machine stopped working within 6 weeks, I cared for it and cleaned it, but the pod opening needle stopped working and there was always a lot of water leakage. I thought it was a fluke, and I was very happy that they offered to replace the machine. So I get my replacement and it lasts about 3 months this time, and then that one stops working so I get another replacement, and now that replacement has stopped working. Same problem every single time. It is incredibly frustrating because my friend in Scotland has had their machine for at least two years, making it pretty clear that this company uses completely different machines in different countries. I am not rough with my machine, I use their recommended cleaning method after almost every use, and I only use their pods. I love the taste of the Nespresso coffee, so I am very upset that I cannot enjoy it. I am tired of replacing this machine every 3 months or so. I cannot be the only one with this experience! So I hope you take this review into consideration before you spend your money, maybe buy a model from Europe or the UK if you can.
Written by a customer while visiting influenster.com
Customer Rating
3
VertuoPlus number 2
on September 23, 2021
Posted by: Barrista
from Miami Beach
My first machine was great. The second one i bought less than a month ago has a smaller water tank than the first one but it is noisier, vibrates and drips more than the first one. Disappointing!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 24, 2021
Thank you for your review, Barrista. Noise levels in your VertuoPlus may indicate that the weekly cleaning cycle should be run. If you ever need assistance with your new VertuoPlus machine regarding the dripping or noise levels, please do not hesitate to visit Nespresso.com/help or contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love it! My
on September 23, 2021
Posted by: pookie2894
I love it! My coffee comes out hot and foamy! Love the flavors and options for different types, also love the fact of the recycling pod program!
Written by a customer while visiting influenster.com