Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(7,823 Reviews)
Rating breakdown 7,823 reviews
5 Stars
6,123
4 Stars
908
3 Stars
270
2 Stars
167
1 Star
355
86%of customers recommend this product.
(
3,391 out of
3,921)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
5
Great machine
on March 7, 2026
Posted by: MonaN
[This review was collected as part of a promotion.] This is my first espresso machine! I was so excited to try this! The color looks exactly how it looked online. It’s not too heavy. Very easy to use. The shape of it isn’t too wide so I was able to find a perfect place for it on my kitchen counter. The water heats up really fast and it’s not too loud. It’s very durable. I highly recommend.
Written by a customer while visiting influenster.com
Customer Rating
5
Fresh Start with a cup
on March 7, 2026
Posted by: RobertaT
[This review was collected as part of a promotion.] This coffee machine is a new staple in my kitchen! It took a little bit to figure out but now it is so easy to use. It was very easy to set up out of the box. Love the fact that I can start a brew from the app before getting out of bed.
(click to see the video)
Written by a customer while visiting influenster.com
Customer Rating
5
Premeasured pods
on March 7, 2026
Posted by: TiffanyC
[This review was collected as part of a promotion.] This is such a great coffee maker!! There are barcodes on the coffee pods for this machine that lets the machine know how much coffee to make. I love that. It is a little noisy but that’s fine for me so i know when my coffee is done. It holds enough water for multiple uses in the clear compartment. After your done with your coffee pod, you just open the top of the machine and the pod falls into a built in compartment. I thought that was clever.
Written by a customer while visiting influenster.com
Customer Rating
5
Love it!
on March 7, 2026
Posted by: CaityR
[This review was collected as part of a promotion.] This is a really nice coffee maker. I like it better than my previous machine. It's not too loud but it's still noisy. It makes coffee really fast. I like that you can recycle the pods. I wish I could put my own coffee in the pods because I feel it limits the options. It's really sturdy. It's bigger than I initially thought but it still fits on the counter just fine.
Written by a customer while visiting influenster.com
Customer Rating
5
Very durable
on March 7, 2026
Posted by: MichelleP
[This review was collected as part of a promotion.] Super easy to set up. Maintenance on it is easy. Doesn’t have many features but really enjoy the auto dump of the pods when you open the lid. Very durable and valuable. Thank you Influenster for this machine.
Written by a customer while visiting influenster.com
Customer Rating
5
Compact user friendly
on March 8, 2026
Posted by: GenaS
[This review was collected as part of a promotion.] This is a compact coffee brewing machine. It is rather loud when you brew, but the results are fantastic. Once you put the pod in and hit the button on top the machine brews the coffee. After done you open the top and the pod travels down to the side compartment for easy disposal and clean up later. I think you can download the app on your phone too
Written by a customer while visiting influenster.com
Customer Rating
3
For the fancy folks
on March 8, 2026
Posted by: AndriaT
[This review was collected as part of a promotion.] I received a free Nespresso Vertuo Next coffee maker free of charge from Nespresso and Influenster, in exchange for my honest opinion.
I was so excited to receive my coffee maker. I also received a free coffee sampler, so that I could try the coffee maker, right away. This was great, because there are so many different types, I probably would be overwhelmed.
There is a quick start guide included in the packaging. There is also a QR code that you scan to watch a set up video. I had to try and pause and restart the video several times during set up. I would have much preferred every thing in print, included in the box. You also download an app and pair your coffee maker with the app. I guess if you are really into technology, this may be great.
Normally, I drink a regular coffee, black, no sugar. There are a few choices of regular coffee pods to use with this maker. The Nespresso appears to be more for those people who prefer a fancier cup of coffee. Great if you like espresso. I do like latte or cappuccino every now and then. I couldn’t find any pods that you just pop in and brew for lattes or cappuccinos. It seems you have to purchase a milk frother and add a sweetener.
If I loved espresso, I would love this machine. I prefer my regular brand of coffee, so this maker won’t get used much.
Response from influenster.comBy Logan M., Customer Service, March 9, 2026
Thank you for your review. We are sorry to learn our Vertuo Next Machine didn’t meet your expectations. Please call us via our toll-free number at 800-562-1465, and we'll be happy to collect any further feedback you have, and see what can be done to make your Nespresso experience better.
Written by a customer while visiting influenster.com
Customer Rating
5
It’s very sleek and modern
on March 8, 2026
Posted by: DehebieE
[This review was collected as part of a promotion.] I love how simple it is , just pop in a pod , press one button , and within seconds you have a fresh cup of coffee. It doesn’t take up much counter space and look stylish.
Written by a customer while visiting influenster.com