Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,033 Reviews)
Rating breakdown 8,033 reviews
5 Stars
6,301
4 Stars
923
3 Stars
276
2 Stars
171
1 Star
362
87%of customers recommend this product.
(
3,454 out of
3,993)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
3
Descaling Sensor Failure
on October 14, 2021
Posted by: Jaime
from Tucson, AZ
I just had to purchase a new VertuoPlus machine because my old one would not longer pass any water. I love my Nespresso coffee machines and milk frother. However, here in AZ we have very hard water. The machine claims to tell you when it needs to be descaled. Mine failed horribly. Once it started having problems no amount of descaling would make it function properly. You cannot descale when no water passes through the system. So I had to trash the old one and buy a new one. When a capsule was loaded and the top button pressed the machine we whirl up and then stop with a solid red light. Manual says to call Nespresso. I did and they said let it cool off for 15 minutes. I did that with no change. The last time this happened I put a heavy mixture of white vinegar in the water tank. I took over 20 tries for the vinegar to break up the calcification in the machine. I got another six months out of the old machine with that. Do not trust the descaling sensor.
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, October 16, 2021
Thank you for your review. Please excuse us for any frustration caused with the descaling sensor on your VertuoPlus. We'd recommend to also preform a weekly cleaning cycle to prevent coffee grind build up. For more troubleshooting tips, please visit the VertuoPlus machine section on Nespresso.com/help or contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Much needed with newborn
on October 14, 2021
Posted by: Tryn
from Berkeley, Ca
I bought this when my husband went back to work after his paternity leave out of necessity. With the newborn I couldn’t just pop over to get my fave lattes anymore. This machine has exceeded my expectations. Just as good as going to the coffee shop. I’m happy, baby is happy. We’re making it thru the day thanks to this gem of a machine! Couldn’t be happier with the purchase. I’m also getting my friend over (who lives next door) for lattes in the morning. Really brings everyone together.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!
on October 14, 2021
Posted by: Coffee Drinking Analyst
from Dallas
I just bought this 2 weeks ago. Asking myself why I waited so long to switch to Nespresso from the other coffee pods brand. Coffee has tasted so much better. Great cup of coffee in the morning and then I’m enjoying my
afternoons with an espresso. Highly recommend this line. Many cup size options and great selection of coffee pods to try out.
afternoons with an espresso. Highly recommend this line. Many cup size options and great selection of coffee pods to try out.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great replacement
on October 14, 2021
Posted by: Allebean
from Seattle, WA
We had to replace our seven year old machine. Great replacement plus the added advantage of being able to return the old machine and not end up in some landfill!
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, October 15, 2021
Thank you for your review! We're happy to hear that your enjoying the Vertuoline machine, and we thank you for participating in our recycling program. If you have any questions about your new Vertuoline machine, please visit Nespresso.com/help or call us at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
on October 13, 2021
Posted by: jasminev21
I never knew great coffee until I tried Nespresso. I was a die hard Starbucks fan and now I can’t even tolerate it. Nespresso is the absolute best.
Written by a customer while visiting influenster.com
Customer Rating
5
We use this every
on October 13, 2021
Posted by: jordanm68
We use this every single day, I can’t live without it! Easy to use and looks amazing on our kitchen counter.
Written by a customer while visiting influenster.com
Customer Rating
5
on October 11, 2021
Posted by: lindseyk55
I loooove my nespresso. Coffee is one of my favourite parts of my day and the nespresso machine makes it so great. Quick and easy to use, easy to clean! The pods are recyclable and there’s a variety of flavours and types so you’ll find the types you like! You’re able to make coffees as well as espressos and I love using my frother to make lattes. Highly recommend if you’re a coffee fan!
Written by a customer while visiting influenster.com
Customer Rating
5
on October 11, 2021
Posted by: mayrab1
If you are looking for a coffee machine that with one touch does everything automatically, then the Nespresso coffee machine is perfect for you. It has a small footprint which works great if your kitchen counter space is limited. It comes in several colors to suit most any decor, but the best part is it will brew up great tasting espresso with just one touch of a button.
Written by a customer while visiting influenster.com