Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,033 Reviews)
Rating breakdown 8,033 reviews
5 Stars
6,301
4 Stars
923
3 Stars
276
2 Stars
171
1 Star
362
87%of customers recommend this product.
(
3,454 out of
3,993)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
1
I used this while
on December 7, 2021
Posted by: shelleyr13
I used this while at my brother in laws house. The coffee was bitter. The pods were not reusable. Loved the frothed though.
Written by a customer while visiting influenster.com
Customer Rating
5
Love my Nespresso! The
on December 6, 2021
Posted by: melissae5
Love my Nespresso! The variety of flavors are excellent and i definitely couldn’t go a morning without having my coffee. My husband even loves it. The milk frother does a great job and the two settings from hot and cold are great options. It is worth the money
Written by a customer while visiting influenster.com
Customer Rating
1
Leaking everywhere after 3 days of usage.
on December 3, 2021
Posted by: Chelsea
from LA
I was super excited to get my first Nespresso machine after hearing everyone rave about it. It worked fine for the first day then the next three days, I wake up to find my counter covered in water leaking from the machine. When i went to move the machine to clean up the mess, water was streaming out of the machine making an even bigger mess. Not to mention twice, the light on top of the machine kept blinking green and will not brew any coffee. It then took another 10 minutes fidgeting around before it would brew a cup. Honestly, for the price, I was hoping for better quality than this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 4, 2021
Thank you for your review, Chelsea. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on December 3, 2021
Posted by: Gosia
from Lynden WA
I have owned Evoluo for over 3 years and there were no problems except a loud noise while the machine was running. A week ago I got a new Vertuo Plus coffee machine and I'm in love, it's really quiet when working and the coffee is much warmer than with Evoluo. I have no objections to the design, both machines look nice. I get a lot of compliments on the quality and taste of the coffee. Nespresso is one of the best coffees I have ever had, give it a try and you won't regret it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worth every penny!
on December 3, 2021
Posted by: Boss Lady
from St Joseph, MO
After having purchased a machine for myself, and loving it, I purchased this one for my employees for Christmas. They were beyond excited and love the coffee! My boss has a restaurant brand coffee maker in his home and said this coffee was just as good if not better.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love it!
on December 2, 2021
Posted by: RioGirl
from Beaverton, OR
I got it as an early bday gift from husband just couple of weeks ago! I’ve wanted on since my first Nespresso experience 3 yrs ago, but wouldn’t buy it for myself since our regular coffee maker works just fine!
The difference however between a drip and Nespresso isn’t even a fair comparison! If you’re looking to add a little indulgence to your day, this is it!
The difference however between a drip and Nespresso isn’t even a fair comparison! If you’re looking to add a little indulgence to your day, this is it!
I would recommend this to a friend!
Response from Nespresso USABy Lisa A, Customer Service, December 4, 2021
Thank you for your review, RioGirl. We are thrilled to learn you are enjoying your VertuoPlus Deluxe machine that you received as a birthday gift. We recommend running the first time use / clean mode procedure of your machine once a week, to assist with keeping the taste, texture, body and aroma in each brew, in addition to flushing out any coffee granules from the head of your machine. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love it!
on December 2, 2021
Posted by: Stef5
from NC
I love it so far!
I love the coffee I have made so far!
I'm a little bummed it didn't come with the sample pack on the side of the box but it did come with 2 sleeves to try. It's starbucks quality of not better! The only issues I've had so far were reading the instructions to get it cleaned and started, I recommend watching a video before doing it.
I love the coffee I have made so far!
I'm a little bummed it didn't come with the sample pack on the side of the box but it did come with 2 sleeves to try. It's starbucks quality of not better! The only issues I've had so far were reading the instructions to get it cleaned and started, I recommend watching a video before doing it.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , December 3, 2021
Hi Stef5. Thank you for your review. We are thrilled to learn you are enjoying your VertuoPlus machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Makes great coffee
on December 2, 2021
Posted by: Lori1234
from Wells, ME
My nana loves having coffee at my house when she visits. This year she's getting her own for Christmas. Its great having options, coffee or espresso!
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , December 3, 2021
Hi Lori1234. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA