Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,035 Reviews)
Rating breakdown 8,035 reviews
5 Stars
6,303
4 Stars
923
3 Stars
276
2 Stars
171
1 Star
362
87%of customers recommend this product.
(
3,454 out of
3,993)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
5
I LOVE this thing!
on January 26, 2022
Posted by: maryc344
I LOVE this thing! The coffee is AMAZING! I can make actual lattes at home. Saved me so much money longe term.
Written by a customer while visiting influenster.com
Customer Rating
1
Dented Machines!!!!!
on January 25, 2022
Posted by: Olivia
from Kansas city
Each machine i have received is dented……for how expensive these are that is not ok. I got a machine for Christmas it came dented. I got sent a replacement machine it came dented too??? What’s the deal
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, January 27, 2022
Thank you for your review, Olivia. We understand your frustration regarding the featured defect you’ve noticed on your VertuoPlus machine. Your VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week. We recommend calling in to speak with a Machine Expert at a time that is convenient for you, they may be able to offer some other options that work for you. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Red and yellow rings of death
on January 25, 2022
Posted by: Mandee87
from Dallad,TX
No matter what I do- they do not go away. Do not buy this machine - you will end up having to toss it after spending $$$$$ on so much descaler. I've told so many friends not to buy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, January 27, 2022
Thank you for your review, Amanda. We are dismayed to learn you are experiencing issues with your Vertuo machine. The red and yellow light indicator is an early descaling alert. We recommend descaling your machine every three months or after 300 capsules, whichever comes first. Your Vertuo machine comes with a 1-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. We recommend calling us at your earliest convenience, so a Machine Expert can assist you with your Vertuo machine. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent
on January 24, 2022
Posted by: Lucy
from New Jersey
Have this machine since 2015 and still going Awesome coffee, easy to use and clean…
Written by a customer while visiting Nespresso USA
Customer Rating
5
This is hands down
on January 24, 2022
Posted by: amandag539f
This is hands down THE BEST cup of coffee ever! It's better than any coffee from any retailer or shop. Its smoother than the keurig. Every cup is velvety and perfect! I got one for Christmas this year and brought my keurig to the office
Written by a customer while visiting influenster.com
Customer Rating
5
My favorite coffee machine!
on January 24, 2022
Posted by: nanad10
My favorite coffee machine!
It’s so easy and quick to use, just simply few buttons and fresh coffee is ready to drink! Especially easy to use at office or any work place. Love it!
It’s so easy and quick to use, just simply few buttons and fresh coffee is ready to drink! Especially easy to use at office or any work place. Love it!
Written by a customer while visiting influenster.com
Customer Rating
1
Barely a year :(
on January 23, 2022
Posted by: Lavysh
from Bella Vista AR
This has been a wonderful machine till month 14 hit and it's dead...ugh! Will not run only gets hot and the RED light is all I get to look at. It won't spin to descale, clean or make coffee. I am so frustrated because only 2 people use it and should last for years!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi Lavysh! Thank you for your review. We are dismayed to learn VertuoPlus has stopped working. However, we are thrilled to see you were able to speak to a Machine Expert and your machine is being sent in for a repair. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The nespresso has been
on January 23, 2022
Posted by: misscarly
The nespresso has been a game changer for me in the morning. This machine creates drinks as good as Starbucks. With the right mix-ins, the drinks taste delicious. It has saved me money from buying coffee every week. Highly recommend with the aerochino!
Written by a customer while visiting influenster.com