Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,035 Reviews)
Rating breakdown 8,035 reviews
5 Stars
6,303
4 Stars
923
3 Stars
276
2 Stars
171
1 Star
362
87%of customers recommend this product.
(
3,454 out of
3,993)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
2
Not great. Waiting for this one to fail too
on March 6, 2022
Posted by: Suckered punch
from Oregon
Bought this to replace a machine that was only two years old. And this was a lesser model than what failed. Nespresso can't keep machines in stock and are unapologetic and quite rude on the phone.
Fool me twice???
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , March 7, 2022
Hi. Thank you for your review. We are dismayed to learn the VertuoLine machine did not meet your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your VertuoLine machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
It’s fine and definitely
on March 5, 2022
Posted by: sleepingb2
It’s fine and definitely serves a purpose. I do like that you can send back the used pods for the grounds to be composed and the pods to be recycled. I’ve had these in some offices and it is a nice option but I wouldn’t on one at home.
Written by a customer while visiting influenster.com
Customer Rating
5
Love it!!!
on March 5, 2022
Posted by: Heath1901
from High Desert, CA.
Super Happy!!! No longer have to waste money on buying amazing coffees.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , March 7, 2022
Hi Heath1901, Thank you for your review. We are thrilled to learn you are enjoying your VertuoLine and Aeroccino Milk Frother. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoLine and Aeroccino Milk Frother, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Ah-mazing
on March 5, 2022
Posted by: CK
from Wisconsin
Friends of ours had a Nespresso. Always loved having coffee at their place. Decided to buy our own and it is the best purchase! We love it!
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, March 7, 2022
Hi CK. Thank you for your review. We are thrilled to learn you are enjoying your VertuoLine machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoLine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My favorite Covid purchase.
on March 5, 2022
Posted by: katies480
My favorite Covid purchase. I literally consume four shots of espresso per day. The espresso is delicious I don’t really drink their regular coffee. Also so convenient for barista type drinks and for making espresso martinis! (They have decaf espresso for after dinner drinks!)
Written by a customer while visiting influenster.com
Customer Rating
5
Probably the best purchase
on March 5, 2022
Posted by: lauriem56d2
Probably the best purchase I've ever made!!
I love the maker and the pods and it's completely cut down any trips to Starbucks!!
Really great coffee,Expresso and lattes
I love the maker and the pods and it's completely cut down any trips to Starbucks!!
Really great coffee,Expresso and lattes
Written by a customer while visiting influenster.com
Customer Rating
5
Great tasting coffee, would only change one thing
on March 4, 2022
Posted by: Smbf22
from Detroit, mi
The machine is easy to use. Coffee tastes amazing. My only beef is that there isn't a "low water" indicator light or something. So if you don't look at the tanks water level, you might think you're making a cup of coffee, walk away and come back to no coffee..
I would recommend this to a friend!
Response from Nespresso USABy Jason B., Customer Service, March 5, 2022
Thank you for your review. We are happy to hear that you have been enjoying your machine, and we will note your feedback to our product development team.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Listen, this is the
on March 3, 2022
Posted by: fiercelil1
Listen, this is the best investment I have ever made! Not only does this froth my coffee, it froths my milk too and it's exceptionally tasty! I have gotten my entire family hooked and they have all purchased this machine as well! Additionally, Nespresso develops relationships with small independent coffee farmers to help them farm more sustainably. Nespresso aluminum capsules protect the freshness of the coffee. When we recycle the capsules through the free Nespresso-UPS recycling program, the capsules can have a second life as new products. The coffee grounds inside each recycled capsule are composted into nutrient-rich topsoil. I save money by making coffee at home, help small farms and am being sustainable all by being a loyal Nespresso customer! Nespresso VertuoPlus Coffee Maker and Espresso Machine
Written by a customer while visiting influenster.com