Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(7,823 Reviews)
Rating breakdown 7,823 reviews
5 Stars
6,123
4 Stars
908
3 Stars
270
2 Stars
167
1 Star
355
86%of customers recommend this product.
(
3,391 out of
3,921)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
3
Still needs some improvements
on February 24, 2026
Posted by: SamS
[This review was collected as part of a promotion.] ** I received this Nespresso in return of my honest feedback **
I really do like the light gray color on the machine and was a little worried about how it would look in the beginning but it looks fine and fairly easy to keep clean. The entire machine is pretty much plastic made as most coffee machines would be for the price. When I tried to unlock the machine to clean the area where you put the coffee pods, I did feel like the spring was a little too tight and it requires more strength than I would prefer. Could be because it’s so new and they made it more future proof. Other than that, assembly and physical exterior cleaning was very easy.
The app connectivity was honestly quite difficult and i think it stems from the fact that this machine is so new. They can definitely make it easier if they want to though. But once connected, it was a breeze. The only hiccup I had was that I was multitasking so the machine kept sleeping so it would disconnect from the app. Honestly, if Nespresso used a power efficient chip for its Bluetooth connectivity and extended the timer just a little (extra minute or so) to still have connectivity during sleep mode, it would make a big difference in usability.
Once the machine was connected and I ran a cleaning cycle, it went well except that the machine doesn’t pour straight. Even after the cleaning when I tried with a Nespresso pod, the coffee wasn’t pouring straight. It was a little tilted like in one of my photos. The overall taste of different pods is quite good and when I changed (increase) the size/volume from the app, the strength did get weaker so keeping all the settings to default is the best bet.
Onto the negatives now, the water tank doesn’t feel secure. On my Keurig, they have a tab little close to the top of the tank where the tank fixes itself to the machine instead of just relying on the bottom snapping area like this one. The coffee isn’t as hot as I would like when poured and there doesn’t seem to be any setting to adjust it. If you add milk before or after the coffee is poured, it become room temp so you have to heat the milk up very well before the coffee is poured. The last cleaning after the machine has been used up doesn’t clean very well honestly. The area where the pod is placed for making coffee (not the waste bin) still has some coffee grounds and there’s still water in the bottom which you have to get rid of through a towel or paper napkin. If Nespresso fixes these issues, then this would be a fairly easy machine to recommend. I do not like how different Nespresso machines REQUIRE different styles of pods. So that’s why I had to drop a star since are forced to use proprietary pods from Nespresso due to a barcode scanner in the machine.
Response from influenster.comBy Allison, Customer Service, February 25, 2026
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting influenster.com
Customer Rating
5
Solid machine
on February 24, 2026
Posted by: HenV
[This review was collected as part of a promotion.] The materials and the material quality were all nice and it does not make too much noise when used and fairly easy to clean for the maintenance of it
Written by a customer while visiting influenster.com
Customer Rating
5
Great tasting coffee!
on February 24, 2026
Posted by: SophiaC
[This review was collected as part of a promotion.] I love the different pod choices for this coffee maker. The packaging was eco-friendly which was a huge plus. The coffee I’ve tested so far taste great.
(click to see the video)
Written by a customer while visiting influenster.com
Customer Rating
5
Vertuo Next !!!!!
on February 24, 2026
Posted by: EllenM
[This review was collected as part of a promotion.] I love this way more tvenni expected to. I have no complaints other then i need more pods lol. I've gone through most if not all.of tbe variety pack we got to try out. Its sleek, and easy to use once you get use to it. I've never had homemade coffee this good and the expresso is amazing. This is my favorite thing I've gotten so far this year and I use it a couple times a day. I can't wait to buy more pods. The maintenance is very simple and easy and moving it waa easy. The weight is light. I love it.
#nesspresso #pods #expresso #coffee #free
#nesspresso #pods #expresso #coffee #free
Written by a customer while visiting influenster.com
Customer Rating
5
Where have you been all my life?!
on February 24, 2026
Posted by: ErinH
[This review was collected as part of a promotion.] The best cup of coffee you’ll ever have at home. Each cup comes out perfect and soo good. Easy to use, easy to set up. Soo many different flavors. Hands down the best!
Written by a customer while visiting influenster.com
Customer Rating
5
The different pods are my fav
on February 24, 2026
Posted by: MelodyG
[This review was collected as part of a promotion.] This is a beautiful machine. The pods are even cute. I’m used to the machine that makes a full cup of coffee. But this little shot if espresso is so delicious. The machine is a little loud but nothing annoying. I haven’t tried to clean it yet but seems pretty easy.
Written by a customer while visiting influenster.com
Customer Rating
5
Perfect Lattes at home. 😍
on February 24, 2026
Posted by: DallasT
[This review was collected as part of a promotion.] I loveee vanilla lattes. This machine makes it easy to make your own espresso at home. The machine is lightweight and makes the perfect espresso. I made myself a vanilla latte first thing. The unboxing was east and setup was fast! You load your pod and press the button. There is so many more options on coffees you can make at home from hot to iced! This machine is a must have in my home. I was gifted this, but I had an older one for several years now. I’m loving the upgrade! 10/10 recommend!
Written by a customer while visiting influenster.com
Customer Rating
2
Not my cup of coffee
on February 24, 2026
Posted by: MarinaR
[This review was collected as part of a promotion.] I really wanted to love this machine, I truly did, I tried so hard to, but I don’t even like it. Will it be replacing my tried and true coffee machine? Not a chance, no. It’s easy to use, it’s easy to set up, it comes with a QR code to scan to get the user manual or watch a video for set up.
I liked that it has a used coffee pod collector and you can just drop the used pods right from the machine. I just don’t like the coffee it makes. It’s too strong, and there’s no real way to customize how strong you want your coffee. Even my partner, who drinks black coffee, did not like it and would not finish a cup when made from the Nespresso. He’d have to dilute it and still didn’t like it. The coffee comes out hot, the perfect temperature, but just not drinkable for my tastes.
Makes a cup of coffee quickly and easily. It’s very simple to use. Does what it’s supposed to do, but I don’t like the lack of customization when it comes to making a cup of coffee.
Response from influenster.comBy Allison, Customer Service, February 25, 2026
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting influenster.com