Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,035 Reviews)
Rating breakdown 8,035 reviews
5 Stars
6,303
4 Stars
923
3 Stars
276
2 Stars
171
1 Star
362
87%of customers recommend this product.
(
3,454 out of
3,993)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
5
Great Coffee & Espresso
on April 11, 2022
Posted by: Dano1953
from Burbank, CA
It’s a pleasure to have a machine make coffee or an espresso that meets my expectations. Very convenient when I have early working shifts.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Quick easy and delicious
on April 11, 2022
Posted by: Connell Roofing
from Medfield, MA
Got one a few weeks ago for our office and everyone loves it. Has a kind or flavor for everyone!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great product!
on April 7, 2022
Posted by: Sierra143
from Maryland
My aunt gave me this as a birthday present and I'm so excited she did. It is one of those fun treats you might not think to get yourself and has been a wonderful addition to my kitchen. Easy to use and works perfectly.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Product looks great but does not operate properly.
on April 5, 2022
Posted by: John 123
from Clearwater, FL
This is my second Vertuo purchase. I have had one at home work flawlessly for about 2 years.
I just bought one for work and it only pours about half the time and the volumes poured are not correct.
Seems to be a mechanical issue.
Response from Nespresso USABy Lisa A, Customer Service, April 6, 2022
Thanks for your review, John. We’re dismayed to learn that your new VertuoLine machine wasn’t dispensing the correct amount of water through your capsules. We’re pleased to see were assisted by one of our machine experts, and your machine is back to its factory settings. We recommend following the first time use steps at least once a week to flush water through your machine, to rinse away any coffee granule buildup from the head of the machine. Should you need further assistance with your machine, we’re available 24 hours a day and 7 days a week, via our toll-free number 800-562-1465. Now you can enjoy your Nespresso coffee ritual in the office.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love my machine
on April 4, 2022
Posted by: robinc78
I love my machine it make amazing coffee especially cappuccino the pods are bit expensive but still like it
Written by a customer while visiting influenster.com
Customer Rating
5
Saves me from going
on April 4, 2022
Posted by: beccaw1995
Saves me from going to Starbucks everyday. Best thing I have ever purchased. Love making iced lattes each morning with my Nespresso.
Written by a customer while visiting influenster.com
Customer Rating
5
My gift of the VertuoPlus was very unexpected.
on April 4, 2022
Posted by: Sflo
from Loganville, GA
So far I have sampled 2. They were so delicious. I am ordering more pods. I didn't know there was another type of maker than the K-cups. I would highly recommend this! This was a VERY unexpected gift. It was given to me by the best couple. I hope they enjoy their first new home. <3
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Blinking Color Key is Needed
on April 3, 2022
Posted by: Stasey
from SC
So far so good, but I would like to know how many times to press the button for what purpose -- and what each color means. Friendly suggestion: Consider a tiny sticker or something to help a user out. :-)
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi Stasey. Thank you for your review. We are thrilled to learn you are enjoying your VertuoPlus machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA