Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,035 Reviews)
Rating breakdown 8,035 reviews
5 Stars
6,303
4 Stars
923
3 Stars
276
2 Stars
171
1 Star
362
87%of customers recommend this product.
(
3,454 out of
3,993)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
4
Vertuo plus deluxe
on April 26, 2022
Posted by: FABER
from Smithtown new york
I am fascinated with this machine, better than an espresso in a restaurant or even STARBUCKS itself... the only thing that I have not been able to do is pair it with the nexpresso app and that in the USA there is no option in Spanish to better interpret its recommendations.
I would recommend this to a friend!
Response from Nespresso USABy Savoeurn D., Customer Service, April 27, 2022
Thank you for your review, Faber. We're happy to learn you are enjoying your VertuoPlus machine. However, we’re disappointed to learn that your machine is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Please note that the VertuoPlus machine is not designed with Bluetooth capability. Your VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465 and speak with a Spanish translator over the phone, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Speed and easy
on April 24, 2022
Posted by: Barb
from VanDyne WI
When I work I don't have to settle for poor work coffee quality. One cup of Nespresso is complete satisfaction!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love Love Love
on April 23, 2022
Posted by: Zman
from North Carolina
I have had my machine for two weeks and love it. Great coffee taste and simple to use
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nice Brew Each Time
on April 23, 2022
Posted by: Bean
from Denver, Colorado
I had the original machine since 2008 and it's still working (now 2022). Finally invested in the new Vertuo machine and am not disappointed. I love the fact that I can make difference sizes perfectly. I love the effortless crema that these neat little machine creates.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not happy
on April 21, 2022
Posted by: Debafra
from Florida
My son and daughter in law bought me the next for Christmas and it’s only 4 months old and it’s leaking out the sides, I’ve seen many people having the same issues. I would not buy this machine. I’m hoping that it can be replaced with a better machine because I don’t want another one like this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, April 22, 2022
Thank you for your review. We're disappointed to learn about the technical issues you had experienced with your Vertuo machine, however, we are pleased that you spoke with our Machine Experts through our Assistance Service Program and arrangements were made for a replacement. Please don’t hesitate to contact us if you need further assistance. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I made a review
on April 14, 2022
Posted by: angelesva
I made a review on this before but i’ll say it again. best coffee machine i’ve tried. I mainly use it for the espresso shots it has helped me save so much money and saved so many coffee runs. it is expansive but worth it. unlimited coffee!
Written by a customer while visiting influenster.com
Customer Rating
1
Too many system issues
on April 14, 2022
Posted by: Coffee lover
from Tysons , McLean
The customer service is one of the best,however, the machine itself is terrible. There’s too many system reboots and it gets stuck all the time. Also, if you are looking for hot beverages, this machine isn’t it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, April 15, 2022
Thank you for your review. We're disappointed to hear of your machine troubles, however, glad to see that you were able to speak with one of our specialists. We are always here to help, and hope that you won't hesitate to reach out with any further questions, comments, or concerns. We are available 24 hours a day, 7 days a week at our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Nice design but very loud
on April 14, 2022
Posted by: Michael1975
from Wisconsin
My mom bought this machine and it made weird noise at first, then after a few months, the odd noise stopped and the machine ran quietly. Now the noise is so loud you would have to shout loudly in order to hear each other. Everyone leaves the room now when this thing runs because it is so obnoxiously loud. Sounds like plastic gears grinding. They are buying a different machine now, which is about the same lifespan they were getting with their MR Coffee machines, 2 years. They put up with the noise a lot longer than they should have though.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, April 15, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo machine is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We offer a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA