Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,035 Reviews)
Rating breakdown 8,035 reviews
5 Stars
6,303
4 Stars
923
3 Stars
276
2 Stars
171
1 Star
362
87%of customers recommend this product.
(
3,454 out of
3,993)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
1
stopped working after 6 months w/ weekly cleaning
on May 31, 2022
Posted by: Sadandstuck
from United States
I loved the new design of the machine, the taste of the coffee & purchased 2 new machines as gifts for loved ones. I used it every day, so I cleaned it every Sunday at noon. When the light came on to descale it, disaster ensued. I followed all of the instructions & it wouldn't re-set. Descaled a 2nd time & it was just dead. Super bummed out & keep coming back to the site to buy another, but just can't complete the check out because I'm afraid I'm wasting my $. Previous original machine lasted 6 years without a single issue. Stuck with 6 months worth of capsules bc I planned ahead due to supply chain issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, June 1, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPlus machine comes with a one-year warranty covered through Nespresso and we're happy to offer lifetime troubleshooting support. We tried to get in touch with you and offer assistance, however, were unable to reach you at the number on file. We feel confident we can help resolve the descaling issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
SOOOOO quiet!!!
on May 30, 2022
Posted by: GKDALLAS
from Dallas
The new machine is a GEM! It's SO quiet (our old one lasted 6 years with LOTS of use, but got terribly noisy at the end of its life). Nespresso also supports a RECYCLING program for the old machine, which I greatly appreciate!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Bought another Vertuo
on May 30, 2022
Posted by: Beachwoodbum
from Lancaster PA
I have so happily enjoyed my Vertuo Titan I ordered a second for my second home. Wouldn’t have thought of anything else for my daily coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent coffeemaker!
on May 28, 2022
Posted by: StanT
from Los Angeles
I have had this machine for a few years. It is very reliable and makes great good coffee consistently. At one point I purchased the Next, which is a terrible machine. It can connect to Wi-Fi, but cannot make coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
That frothy milk
on May 26, 2022
Posted by: kotym1
The best part of the nespresso - aside from the taste is it’s ability to froth milk so it’s just like a latte!! I feel like I’m at a coffee shop in my own house
Written by a customer while visiting influenster.com
Customer Rating
5
Great experience
on May 25, 2022
Posted by: Duane
from Bloomington mn
We are bought are Nespresso machine a few weeks ago at Mall Of America. Amazing experience from start to finish . The machine and coffee are the best I've had. Highly recommend if you're serious about your coffee this is the way to go. Thank you to all the staff
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
We received this glorious
on May 24, 2022
Posted by: tiffles777
We received this glorious devise as a wedding present. We don't use it every day. The pods are quite expensive. However, we bring it out for special occasions or to make special beverages. We call it our delicacy coffee maker for when we want smooth and creamy coffee treats.
Written by a customer while visiting influenster.com
Customer Rating
5
Love this machine and in Red also!
on May 23, 2022
Posted by: Larry
from Sherman Oaks, California 91403
I owned one for a number of years and decided to get the same red one, but new. I works better, quieter, hotter. and the coffee choices are great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA