Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(7,823 Reviews)
Rating breakdown 7,823 reviews
5 Stars
6,123
4 Stars
908
3 Stars
270
2 Stars
167
1 Star
355
86%of customers recommend this product.
(
3,391 out of
3,921)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
5
Easy to Use
on January 15, 2026
Posted by: AGM16
from Schuylerville, New York
[This review was collected as part of a promotion.] I am addicted to my Nespresso. My two favorites are Melozio Decaffeinato and Sweet Vanilla Decaffeinato.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not as reliable as Keurig
on January 20, 2026
Posted by: CP
It worked for a while and all of the sudden it stopped turning on. Just won't work and nothing happens, I am left with brand new pods that I can't use. I always run the clean cycle and do all the maintinance. They won't even let me send it back for it to be fixed, not as reliable as my keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, January 21, 2026
Thank you for your review, Carlos. Every Nespresso machine is covered under at least a one-year warranty with repair or replacement and lifetime troubleshooting service. Please call for assistance, 800.562.1465 when you're near your machine. We look forward to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
New user
on February 3, 2026
Posted by: Lora
from St Augustine FL
[This review was collected as part of a promotion.] My first machine, so far it's great! Easy to use and i love the foam topping!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Beautiful!
on February 16, 2026
Posted by: 911 turboS
from Visalia, CA
[This review was collected as part of a promotion.] This Nespresso machine is so easy to use and I love white with gold ❤️
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nice upgrade from original Vertuo
on March 3, 2026
Posted by: Needmorecoffee44
from Detroit, Michigan
I upgraded to the vertuo next after many years of the original vertuo machine. I like that this machine takes up less countertop space than my first vertuo, but this one is so loud when it is brewing! The water tank is behind the machine and seems like an odd placement. But overall still satisfied with the operation of delivering a rich cup of coffee as long as you have noise canceling headphones on!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Coffee
on March 8, 2026
Posted by: Stacy
from Lake Charles, LA
[This review was collected as part of a promotion.] I love my new machine! I have enjoyed the sample pack too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Electronics Don't Hold Up
on April 2, 2026
Posted by: Ali030
from Indiana
I got this for Christmas 2 years ago - it worked great until it didn't. The electronics randomly malfunctioned and the machine no longer works/turns on. I called in for help but they said I could pay to get it repaired or get a slight discount on a new machine. Not sure it's worth it if it only lasts 2 years!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 2, 2026
Thank you for your review. All machines come with a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Good replacement
on April 28, 2026
Posted by: norc4
from MN
[This review was collected as part of a promotion.] This replaced our last model & it seems to be a better design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA