Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.5
(6,511 Reviews)
Rating breakdown 6,511 reviews
5 Stars
5,116
4 Stars
697
3 Stars
202
2 Stars
153
1 Star
343
87%of customers recommend this product.
(
3,334 out of
3,850)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
1
Broken in under a year
on July 31, 2024
Posted by: Nick
from Westwood nj
Less than a year and it broke. Does not start brewing
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, August 1, 2024
We're sorry to hear that there is an issue with your machine, and we do appreciate your honest review. If you already haven't, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Died right after warranty.
on August 2, 2024
Posted by: Doug
After a year and a half the machine died. Yes technically outside of the warranty period so we are owed nothing but having to buy a new one after so little time. I’d rather support a company that trusts their products and supports the customer.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 5, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support. We also offer out-of-warranty options. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Cute
on February 8, 2026
Posted by: derekshirkey
from Waverly ohio
[This review was collected as part of a promotion.] I love my new machine. It matches my aesthetic perfectly!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Barely a year :(
on January 23, 2022
Posted by: Lavysh
from Bella Vista AR
This has been a wonderful machine till month 14 hit and it's dead...ugh! Will not run only gets hot and the RED light is all I get to look at. It won't spin to descale, clean or make coffee. I am so frustrated because only 2 people use it and should last for years!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi Lavysh! Thank you for your review. We are dismayed to learn VertuoPlus has stopped working. However, we are thrilled to see you were able to speak to a Machine Expert and your machine is being sent in for a repair. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on March 5, 2025
Posted by: Ugh
My coffee machine broke too! I’m very upset and was only offered a 30% discount to replace it what a joke
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nice machine!!
on December 26, 2025
Posted by: Malia
from Duncan, OK
[This review was collected as part of a promotion.] I received this as a birthday gift 2 weeks ago and I am so impressed! The brew is so decadent. I love all the different options for coffee/espresso with this machine and am looking forward to continuing to experiment! I am equally as impressed with the aeroccino. So cool.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Beautiful color and design!!
on February 10, 2026
Posted by: mbaker2797
from Florida
[This review was collected as part of a promotion.] Beautiful color and design...3 weeks in and loving every drop!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointed in the Premium Cost
on February 18, 2026
Posted by: GJ
from Inglewood
[This review was collected as part of a promotion.] I bought this 2 weeks ago for home use and I am not sure what the benefits over the less costly version is we have at our office. Other than the rose color. Also, the foam that is created is not as nice as the other machine. I love the other machine, this one not so much. Disappointed
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, February 19, 2026
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA