Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.5
(5,015 Reviews)
Rating breakdown 5,015 reviews
5 Stars
3,892
4 Stars
506
3 Stars
147
2 Stars
135
1 Star
335
86%of customers recommend this product.
(
2,994 out of
3,477)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
5
Love my Machine
on November 2, 2025
Posted by: DanaT
from NY
I love this machine ! I use this daily and I have turned my husband now onto Nespresso and he uses it just as much as I do. He calls regular coffee commoners swill lol. We are both converts. We will never go back to regular coffee again, Nespresso for life.
This machine works great for us , easy to use and no problems whatsoever. I even bought my son one for his birthday.
This machine works great for us , easy to use and no problems whatsoever. I even bought my son one for his birthday.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DIED
on November 29, 2024
Posted by: sadcoffeedrinker
Died one year on the day of receiving it.
Troubleshooting did no good.
Sending a refurbished replacement. We will see how long thsi one lasts.
Troubleshooting did no good.
Sending a refurbished replacement. We will see how long thsi one lasts.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, November 30, 2024
Thank you for your review and honest feedback. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We are glad our Machine Experts could assist with troubleshooting assistance and a replacement via our toll-free number, 1-800-562-1465. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Please call us if you need assistance when you receive your replacement machine. We will assist you in getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Needs Improvement
on October 29, 2025
Posted by: CoffeeLover31
This model has so many issues and why it is still on the market is mind boggling! For the price you pay, there should not be leaking issues, mechanical issues, etc. Nespresso really needs to look into the malfunctions that have been reported by many.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, October 30, 2025
Thank you for your review, Tauniesha. We appreciate your bringing this to our attention. Our Machine Experts are available 24/7 to troubleshoot over the phone to be sure you're able to continue to enjoy your Nespresso moments. Please call 800.562.1465 so we may troubleshoot over the phone and help resolve your concerns.
Written by a customer while visiting Nespresso USA
Customer Rating
1
2 machines died in less than 2 years.
on February 13, 2022
Posted by: Bob
from Arizona
We have had 2 Vertuo Plus machines that have lasted 11 months then died. Today I was told that my issue was over heating or the thermal unit was bad. Both times the machine stopped working was after sitting for 24 hours. Both times Nespresso offered to repair the machine. So what do I do while you are repairing the machine? How long will it take? Note, we have different Vertuo model in our 2nd home that is at least 3 or 4 years old. No issues. Something about the Veruo Plus that does not seem to work for us.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, February 14, 2022
Thank you for your review. We understand how frustrating machines issues can be, and we are glad to see a Coffee Specialist was able to replace your VertuoPlus machine. If you have any questions or concerns about your new Vertuoline machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
Written by a customer while visiting Nespresso USA
Customer Rating
1
After a year you and your machine are on your own.
on September 12, 2022
Posted by: Karina
from New York
This machine was like our family member, we loved it. And any place in the world we'd go and see the Nespresso shop, we'd support it absolutely ! However, 4 years passed by, the machine, a coffee to be exact, started leaking. We called the support center, went thru the whole process that took almost 40 min to find out they can't help us. AS THE WORLD WIDE FAMOUS COFFEE MACHINE COMPANY WON'T HELP YOU IF YOUR MACHINE IS MORE THAN A YEAR OLD! SO BASICALLY THET SAY THAT 4 YEARS IS TOO OLD HENCE THE NESPRESSO MACHINE IS NOT GOOD AFTER A YEAR OR TWO.
WILL NOT RECOMMEND. I WOULD ACCPECT A LITTLE BIT MORE FROM THIS PARTICULAR COMPANY!!!
WILL NOT RECOMMEND. I WOULD ACCPECT A LITTLE BIT MORE FROM THIS PARTICULAR COMPANY!!!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Highly recommended!
on November 18, 2022
Posted by: Chloe245
Boy am I so glad my daughter talked me into buying this. Now I am enjoying my triple late, she loves ice coffees and we can have it all without running to a coffee shop. Just get you favorite Vertuo coffee and press the button. The flavor and aroma is unbeatable and yes it is hot!!! My Nespresso VertuoPlus came with milk frothing unit. Now coffee making is a breeze before work and after. Forget others (I’ve tried and coffee was never hot) this will definitely be a winner in any house.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee.....when the machine isn't broken!
on January 15, 2023
Posted by: jamierose84
I purchased this machine just over 2 years ago. Today is the third time it had broken. The first time was just after a couple months, then again on the very last day of the warranty and again today. Each time it has broken, it opens and closes, flashes, then goes solid green and stays solid green. The button is malfunctioning in their machines and they're not doing anything to improve the design. Each time they tried to blow it off as a cleaning issue on the paperwork when sent back, when I've been using R/O water in the machine every single time and have also been running the cleaner through the machine. When I try to troubleshoot each person just seems completely confused why it won't go into factory settings mode.....HERE'S A CLUE....THE BUTTON DESIGN IS DEFECTIVE SO THE MACHINE ISN'T REGISTERING THAT IT'S BEING PRESSED. After spending such good money on Nespresso and the coffee pods just for the machine to fail 3 times in just over 2 years with exact same issue, I will not buy Nespresso products again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 18, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPlus machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support, We are happy to learn you were able to arrange a free repair. If you are still experiencing issue with your machine back from repair, please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Vertuo plus machine not reliable
on February 8, 2024
Posted by: Tony
from Florida
Bought this machine 1 year and 4 months ago and it stopped working. I get the 2 flashing red lights and then turns solid green. After speaking with Nespresso options given are pay to repair or purchase another. They offered 35% off for a machine that breaks down 4 months after warranty expires. It was great while it worked but you may want to look at another model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., February 9, 2024
Thank you for your review. We certainly understand your frustration, and we're glad to see that you've chosen to use the discount when the machine is back in stock. Please let us know if you have any other questions as we are always here to help. We are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA