Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,038 Reviews)
Rating breakdown 8,038 reviews
5 Stars
6,305
4 Stars
923
3 Stars
276
2 Stars
172
1 Star
362
87%of customers recommend this product.
(
3,456 out of
3,995)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
5
Morning Joy
on August 4, 2023
Posted by: asbrnc
from Houston, TX
[This review was collected as part of a promotion.] The VertuoPlus helps me leave for work quickly in the mornings with a delicious cup of coffee with an added espresso. It brews morning joy!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Our fantasy came true
on August 4, 2023
Posted by: Cobiboy
from Mpls. MN
[This review was collected as part of a promotion.] Got it for my wife for her birthday, and we love it!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent features! Love it
on August 4, 2023
Posted by: Boyet
from Gaithersburg, Maryland
[This review was collected as part of a promotion.] I bought a month ago and I enjoy the coffee every single day
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
User friendly, simple features.
on August 3, 2023
Posted by: Vic46
from San Francisco Ca
[This review was collected as part of a promotion.] 1 bought the Vertuo machine that brew all sizes of capsules.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Only lasts 6 months
on August 3, 2023
Posted by: B
I've had two of these machines and each one only worked for 6 months before I started having the same issue. It begins as a random error that prevents coffee from brewing, which becomes more and more frequent until it won't brew at all. With the first model, I spent an hour on the phone with customer service to go through every avenue to ensure it wasn't functioning before they agreed to send me a new machine - I appreciated this and the process was easy! But here we are, 8 months later with another non-functioning machine. I rinsed and descaled the first model, and have been religious with maintenance on the second machine - same issue. The error is "capsule not recognized." Very frustrating to waste several capsules and not know if it's going to work in the morning or not. Reading other reviews and speaking to Nespresso store employees, this seems to be a common issue with this model. I would skip!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , August 5, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Stellar Coffee
on August 2, 2023
Posted by: Yum
from San Jose, ca
[This review was collected as part of a promotion.] I bought this machine a month ago. The product is the best coffee I have had at home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
New Vertuo Next
on August 2, 2023
Posted by: Coffeelover72
from Rohnert Park
[This review was collected as part of a promotion.] I absolutely love this machine. The coffee is so good and flavorful. The quality is excellent!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Was Great Until it Stopped Brewing
on August 2, 2023
Posted by: KLo
Loved everything about it until it decided to no longer brew coffee. It will go through descaling cycles fine but won’t brew no matter which pod I use. I’ve done all the troubleshooting tasks and nothing works. After researching online and speaking to friends that have one, I found that my issue is very common. My machine is out of warranty.
Response from Nespresso USABy Jason B., Customer Service, August 3, 2023
Hello. We are disappointed to hear that there is an issue with your Vertuo Next. All of our machines come with a one-year warranty and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA