Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,038 Reviews)
Rating breakdown 8,038 reviews
5 Stars
6,305
4 Stars
923
3 Stars
276
2 Stars
172
1 Star
362
87%of customers recommend this product.
(
3,456 out of
3,995)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
5
perfect brew
on August 14, 2023
Posted by: Pixi
from Sultan Washington
[This review was collected as part of a promotion.] Needed to replace my original model from 2016, very happy with how quiet, quick and of course delicious the new model brews.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
It leaks
on August 14, 2023
Posted by: DK
Leaking hot water and coffee. It does not work. I am not sure if the machine is seals 100%.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, August 15, 2023
Thank you for your review. We are dismayed to learn your Vertuo Next machine didn’t meet your expectation. However, we are delighted that you spoke with our Machine Expert who provide troubleshooting tips that were unsuccessful, therefore, a replacement order was processed for you. We look forward to you, once again enjoying the many Vertuo blends, while you continue your coffee journey with Nespresso. Please do not hesitate to contact us via our toll-free number 800-562-1465 if you have any issues. We offer a lifetime of troubleshooting and are available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use!!
on August 14, 2023
Posted by: DJ23
from Missouri
[This review was collected as part of a promotion.] Wonderful cup of Coffee in 2 minutes
Enjoying trying new flavors!
Enjoying trying new flavors!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nespresso!
on August 14, 2023
Posted by: BizzeBea
from Santa Rosa, CA
[This review was collected as part of a promotion.] Love my VertuoPlus Deluxe Nespresso machine I purchased for my office that I purchased another for my home!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great buy!
on August 14, 2023
Posted by: Grace
[This review was collected as part of a promotion.] I received this machine as a gift and absolutely loved it! I bought one for my parents as well. The Nespresso pods are just as good as going out for coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn't Take New XL Pods
on August 14, 2023
Posted by: Vee
The machine works alright, but it is very loud and the wheel mechanism in the top gets stuck sometimes. I am also very disappointed that it isn't compatible with the new XL Vertuo capsules. A couple years ago, there were XL capsules that made a 14 oz cup of coffee with this machine, and I don't understand why the newer XL capsules were not meant to work with this machine. I love a larger cup of coffee, and it's pretty ridiculous that I would have to buy a new machine to use the new XL capsules.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, August 15, 2023
Thank you for your review. We are sorry to learn of your disappointment regarding the compatibility of our XL capsules and your Vertuo machine. Although our XL capsules are exclusively for our newer models, Vertuo Next, Creatista, and Pop+ machine’s, we are delighted to share the various capsule sizes can be programmed to a longer length pour. Once a capsule size has been re-programmed, all the other capsules of that size will brew at the new programmed quantity. We have Machine Experts that would be willing to assist you with your Vertuo machine. We offer a lifetime of troubleshooting via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Cute and functional!
on August 13, 2023
Posted by: glamona
from Nebraska
[This review was collected as part of a promotion.] We recently replaced our VertuoNext with this machine. Pros are definitely that it is auto open/close and that it looks more attractive on our counter.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Italian-style coffee in minutes in your kitchen
on August 13, 2023
Posted by: FLCoffeeLover
from Tallahassee, FL
[This review was collected as part of a promotion.] I recently bought a second VertuoPlus machine (after my first in 2019). I cannot recommend this model enough! While other Vertuo machines have different features--this one for me is a classic, with easy capsule-loading and quick access to the discarded capsule canister (in the back) and the water tank. The sleek design is a welcome addition to any kitchen, where you can welcome Italian-style coffee (including the coveted crema!) in your own kitchen!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA