Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,038 Reviews)
Rating breakdown 8,038 reviews
5 Stars
6,305
4 Stars
923
3 Stars
276
2 Stars
172
1 Star
362
87%of customers recommend this product.
(
3,456 out of
3,995)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
5
Beautiful machine
on September 9, 2023
Posted by: Tsingthao
from Maryland
[This review was collected as part of a promotion.] The look is absolutely a beauty. Additionally, it’s sturdy and brews excellent coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great customer Service
on September 9, 2023
Posted by: Jenny
from Franklin Park
[This review was collected as part of a promotion.] I got this originally for Christmas and fell in love with it. I used it non stop for several months. I stopped using it for a few months and it stopped working. I called customer support and they immediately helped me with sending a new one.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
A joy to use!
on September 9, 2023
Posted by: BJW
from Bradenton, FL
[This review was collected as part of a promotion.] This is the only coffee maker we’ve used in the past 8 years. We recently purchased a new one for our second home. We were delighted with customer service, and we found that an actual manual is now included. This makes regular maintenance so much easier. We love our Vertuo machines!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Nespresso Machine the Vertuo Plus Deluxe love
on September 8, 2023
Posted by: k9tym
from Clermont, Florida
The Vertuo Plus is the best machine I have ever owned! It brews nice hot coffee, and it works perfectly no issues like I had with the Vertuo Next which stopped working after only 6 months. I highly recommend the Vertuo Plus to anyone and let me tell you that you would love it. AAA
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
the worst
on September 8, 2023
Posted by: Juju530
from New York, NY
This is the worst machine ever. My first one only last 6 months and they sent me a replace one. The replaced one is having issues after 13 months later and it was passed the warranty. When the machine was function fine, the coffee taste better than Starbucks. The other issue is coffee/espresso not hot enough.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, September 9, 2023
Thank you for your review. We are sorry to learn that your Vertuo Next machine is not performing to your expectations. We understand how frustrating and disappointing this can be, especially if you are unable to enjoy your favorite Nespresso blends. We kindly ask you to call Nespresso at our toll-free number 800.562.1465 so that we may troubleshoot your machine. If necessary, we also have out-of-warranty repair and discounted replacement options available through our Assistance Service Program. We are confident that we will come to a satisfactory resolution so you can continue to enjoy your favorite Nespresso beverages.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome machine
on September 7, 2023
Posted by: Kaseya83
from Largo, fl
I look forward to my morning coffee now. This machine is amazing
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee machine!
on September 7, 2023
Posted by: erk2015
[This review was collected as part of a promotion.] The best coffee maker! Quick and easy to use, but makes a perfect cup every time.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious and easy coffee!
on September 6, 2023
Posted by: ShuggyMa
from Mount Holly Springs, PA
[This review was collected as part of a promotion.] Nespresso makes it so easy to make coffee and specialty coffee drinks that taste like a barista made them for you!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA