Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,038 Reviews)
Rating breakdown 8,038 reviews
5 Stars
6,305
4 Stars
923
3 Stars
276
2 Stars
172
1 Star
362
87%of customers recommend this product.
(
3,456 out of
3,995)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
4
Another Nespresso Machine
on October 8, 2023
Posted by: JasonR
from Stoneham, MA
[This review was collected as part of a promotion.] Bought this for my office and everyone loves it. In the end it saves me money as my employees don’t take so much time driving to get coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointment
on October 8, 2023
Posted by: Tina S
from San Antonio Texas
Such a disappointment. My children spent a lot of their money on this and only worked well four months and now have to “nurse it along” and clean it weekly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, October 9, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPlus machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve your issues with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
It’s easier to use and takes up less space
on October 7, 2023
Posted by: Ed
from New York, NY
[This review was collected as part of a promotion.] I bought this after two days of frustration with an old, perhaps overused coffee maker. It is easy to use and takes up less space.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Coffee!
on October 6, 2023
Posted by: Dan27
from Gurnee Illinois
[This review was collected as part of a promotion.] This Vertuo machine makes the best tasting coffee on the planet! The machine is easy to use and looks great as well. And the coffee with the crema is amazing.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So Good
on October 6, 2023
Posted by: Marjam
from Lancaster PA
[This review was collected as part of a promotion.] I recently purchased a new verturo for my office since we are requiring everyone to come back to the office and everyone loves it! From how easy it is to know the size of the cup that is being made to the auto pod removal. Let alone the taste. No compares on to a Keurig. We all love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not recommend
on October 6, 2023
Posted by: Jsmith12345
from Atlanta, GA
I’m on my second Vertuo Next and while I love the coffee, the machine has stopped working just as the first one did. In addition to many other small issues - just like my first! Nothing (including factory reset) will get the coffee to brew again. Do not recommend this machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, October 7, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew, as well as help loosen the locking mechanism if there is coffee build up from brewing. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
AMAZING
on October 5, 2023
Posted by: Laylaboo21
from mason ohio
I got this as a christmas present and I love this product so much me and my mother use it everyday, we make lattes and macchiato its the best.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine
on October 4, 2023
Posted by: Easy E
from Virginia
[This review was collected as part of a promotion.] A friend referred me to this model and I am not disappointed. Wish it could make a carafe sized and was going to get one that does, but based on other reviews those machines were having issues. As a result I went with the Vertuo and love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA