Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,038 Reviews)
Rating breakdown 8,038 reviews
5 Stars
6,305
4 Stars
923
3 Stars
276
2 Stars
172
1 Star
362
87%of customers recommend this product.
(
3,456 out of
3,995)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
1
on October 23, 2023
Posted by: unhappy
This thing is a piece of junk. I've had it for less than two years and it stopped working. Tech support agreed there was an issue and said there was nothing they could do. This is after my milk frother died after like 14 months. These machines suck.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Lovely machine and easy to operate!
on October 23, 2023
Posted by: BCme23
from Littleton, CO
[This review was collected as part of a promotion.] I have been wanting this machine for a long time. I finally bought it and am soooo.glad I did!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Classic, Classy Machine
on October 23, 2023
Posted by: SLG
from Nassau County, NY
[This review was collected as part of a promotion.] My husband gifted this to me around a month ago. My coffee drinking experience has become next level. I have been working on using less sugar in my coffee and the answer is in Nespresso! The quality makes the need for additives in the coffee almost non-existent.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Would not recommend
on October 22, 2023
Posted by: KD
I was initially excited to upgrade my coffee experience. Sadly, my machine just completely stopped working. I attempted all the different troubleshooting instructions. Nothing works. It will now be thrown out. The machine was used lightly, and only a few times throughout the week, so I expected it to last me more than a little over a year. I am now stuck with a ton of pods. I recommend looking at other coffee machines or sticking to the simple brewing ones.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, October 24, 2023
Thank you for your review. We are dismayed to learn your Vertuo Next machine didn’t meet your expectation. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll – free number 800-562-1465. We offer repair & replacement options via our Assistance Service Program. Our machine experts will be delighted to provide some troubleshooting steps to resolve your machine issues. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sleek coffee maker!
on October 22, 2023
Posted by: Azdena
from Scottsdale, AZ
[This review was collected as part of a promotion.] Nespresso coffee is the BEST! I’m so happy with my VertuoPlus.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
So disappointed!
on October 22, 2023
Posted by: bob27
from New Jersey
I bought this about a year ago, used it 3-4 times a week at my office, six months in it just stopped working. I looked at the manual, YouTubed a remedy. Nothing worked. It’s in a box collecting dust. I’m back to my old coffee pot.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, October 24, 2023
Thank you for your review. We are sorry to learn you have been experiencing issues with your Vertuo Next machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Our Machine Experts will be delighted to assist you with some troubleshooting steps. We offer repair & replacement options via our Assistance Service Program. Please do not hesitate to contact us. We’re available 24 hours a day and days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Real deal without the hassle
on October 21, 2023
Posted by: Abenn20
from Greenville, SC
[This review was collected as part of a promotion.] I bought this machine to power me through sleepless nights with a newborn. I am limited on the amount of caffeine I can have so I want it to be a good drink when I do. Something cafe like and enjoyable but I also don’t want to leave the house. That’s where Nespresso comes in- cafe style coffee, full of flavor and a caffeine buzz to pick me up!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious coffee, great versatility
on October 21, 2023
Posted by: Rebecca
from Washington, D.C.
[This review was collected as part of a promotion.] I was given this as a gift and loved it right away. Long time Nespresso customer and will remain so. Great products. Great customer service. Delicious coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA