Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,038 Reviews)
Rating breakdown 8,038 reviews
5 Stars
6,305
4 Stars
923
3 Stars
276
2 Stars
172
1 Star
362
87%of customers recommend this product.
(
3,456 out of
3,995)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
3
Great machine, albeit consistent with issues
on November 2, 2023
Posted by: Nespressogal
from MN
I bought this Next back in January, and while it was excellent for a couple of months. It began to have a few issues here and there. Honestly, it hasn't bothered me up until today when it began to leak from the front. The water tank area has always leaked on the bottom; though, I chalked that up to the water reservoir still being wet from refilling it with fresh water... I was running a clean cycle (warm water in the tank, unlock lever, press button 5 times fast till it blinks orange five times, then locking & pressing the button three times rapidly, etc), and I noticed that it began to leak in the front of the machine; the spot where the cup holder goes. I had a large bowl underneath the spout to catch the water as it was going through the cleaning cycle.
Within the three-month mark of owning it, when I'd turn the Next on, it would blink red, & wouldn't allow me to brew a cup. I'd have to unplug the cord, wait ten seconds, then plug it back in— and it was running like a well-oiled machine again! Well, that doesn't concern me too much, as that's an easy enough fix. 😀
Overall, I do enjoy the Next, as it brews excellent coffee/espresso— Though, I will certainly be ordering a different Vertuo model next go round— no pun intended. 😅
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 4, 2023
Thank you for your review. We are sorry to learn you are experiencing issues with your Vertuo Next machine. Our goal is to guarantee our customer experience complete satisfaction when brewing a cup of Nespresso coffee. Therefore, we are please to inform you that your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair & replacement options via our Assistance Service Program. Our Machine Experts will be delighted to troubleshoot your machine and provide you with the best resolution. Please do not hesitate to contact us. We’re available 24 hours a day, and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Vertuo is terrible
on November 2, 2023
Posted by: xiaoy1
The coffee is fine, although pretty expensive for pods but the machine is terrible. I had three of these machines, where one was a replacement for the defective machine. They start leaking after a few months and the machine is dead not long after. I have the original machine as well the essenza and no problems ever with that
Written by a customer while visiting influenster.com
Customer Rating
5
So yummy
on November 2, 2023
Posted by: Coffee crazy
from Roseburg, Oregon
[This review was collected as part of a promotion.] Love my Nespresso. Clean, delicious coffee :) Always perfect!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So happy to finally have my own!
on November 2, 2023
Posted by: Sheathebrownie
[This review was collected as part of a promotion.] I love this so much , my sister had one at my old house and I always said I need my own! I even bought one as a graduation gift for a friend before having my own! Starbucks won’t be stealing my money daily anymore lol
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT WASTE YOUR MONEY!
on November 2, 2023
Posted by: Anonymous
from Chattanooga, TN
WORST COFFEE MACHINE ON THE MARKET! Do not waste your time and money buying this machine. I bought my first one two years ago for my birthday. Within 6 months of that first machine, it began to leak. I called Nespresso to get it replaced because I thought it was a fluke. NOPE!!! I have now had 3 machines within the past two years due to leaking all over my counter. I wish I could get my money back.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa, Customer Service, November 3, 2023
Thanks for your review, Shelby. We’re dismayed that your Vertuo Next machine models have leaked. Your Vertuo Next machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We recommend speaking with one of our machine experts and mention your dissatisfaction with the Vertuo Next machine model. We look forward to speaking with you soon, to find a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Jet Engine noise!
on November 2, 2023
Posted by: CoffeeGirl101
from Ohio
VERRRRY LOUD machine! Wakes up others still in bed. Going back, sadly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa, Customer Service, November 3, 2023
Thank you for your review. We’re dismayed to know that your new Vertuo Next machine is loud. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even after your machine is out of warranty. We recommend calling us to speak with a machine expert when you are with your machine. We’re confident we’ll come to a satisfactory resolution. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great quality in ever sip!!
on November 1, 2023
Posted by: Ivethr
from Memphis,Tn
[This review was collected as part of a promotion.] I bought my first ever Nespresso machine almost a year ago and I have nearly used it ever day! I love the quickness and variety of coffees you can make with just one easy push of a bottom! I recently gifted my sister with her very own so she now enjoy her some good coffee at home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
WORST BUY!!!!!!
on November 1, 2023
Posted by: Grace
from Northern Virginia
I HATE this machine! I had this machine for three months or so and I absolutely hate it. I hate how I have to push the pods to the back of the dispenser. It does not froth like the original vertuo. It's loud and I wish I had rebought the original Vertuo machine. For someone who has Nespresso for over 6 years, do not get trapped and buy the latest and greatest. I rather have a bulky machine than a machine that's not functional.... Not to mention, I hate the water dispenser. I feel like It's going to break everytime I refill water.
I wish I could go back to what I had.... I wouldn't say I like this one . Do yourself a favor.... DO NOT BUY!!!! HATE! HATE! HATE!
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 2, 2023
Thank you for your review. We share your disappointment that the VertuoPlus machine did not meet your expectations. The machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve some of the issues you've mentioned with prompt and comprehensive assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA