Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,038 Reviews)
Rating breakdown 8,038 reviews
5 Stars
6,305
4 Stars
923
3 Stars
276
2 Stars
172
1 Star
362
87%of customers recommend this product.
(
3,456 out of
3,995)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
5
Perfect everytime!
on November 7, 2023
Posted by: newcoffeefan
from Colorado Springs, CO
[This review was collected as part of a promotion.] I really wasn't sure which one to buy but in the store, I was told this is the one that meets my needs and I couldn't be happier. It's easy to use and honestly has become part of my morning routine in a way I didn't expect. It's small and unassuming look packs a coffee making beast!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the Nespresso VertuoPlus!!
on November 7, 2023
Posted by: Ria728
from Middletown, NJ
[This review was collected as part of a promotion.] I bought the Nespresso VirtuoPlus as a replacement for my old Nespresso U, which finally stopped working after many years. I love the way this new machine works…heats up quickly, automatically knows which size coffee to make, and coffee tastes great!! Love it!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best way to make coffee at home.
on November 7, 2023
Posted by: Mckbib
from Denver
[This review was collected as part of a promotion.] I bought this a month ago and I couldn’t be happier. Absolutely love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on November 7, 2023
Posted by: rlaur9
Coffee tastes great when it works, but this is the second time in under two years that my machine has broken. I have tried everything. I am so over it. I don't even want to send it in to be fixed. Going to get the VerturoLine since my parents have had theirs with no issues for just as long.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 9, 2023
Thank you for your review, Rachel. We understand your frustration, and we're certainly disappointed to hear this. We hope you know that we're always here to help. If you're interested in arranging an escalated call to set up next steps, please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Vertuo Next - Fun color and slim design
on November 6, 2023
Posted by: PNW Girl
from Washington State
[This review was collected as part of a promotion.] I purchased this machine for our motor home, and have the Vertuo for our home use. This machine looks nice but was very loud and the crema was poor quality. It was comprised of a thin layer of bubbles that shrunk to almost nothing after a light stir. We ended up exchanging the Vertuo Next for another Vertuo, which we are very happy with.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 7, 2023
Thank you for your review. We are sorry to learn that your Vertuo Next machine didn’t meet your expectation. We have steps that we can recommend minimizing the noise and help produce the crema you are looking for. Our machine experts are available 24 hours a day and 7 days a week for your convenience and would be delighted to provide guidance via our toll-free number 800-562-1465. However, we are thrilled to learn that you were able to exchange your machine for another Vertuo line machine that you are enjoying. Please do not hesitate to contact us should you need assistance again.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Coffee Machine on the market!
on November 5, 2023
Posted by: Mollie
from summerville, sc
I've had this for 3 and half years now, I use it to make 4 cups of coffee every single day (2 for me and 2 for my husband) still works like its brand new out of the box and coffee taste is always 10/10!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo next delivers a punch- love it
on November 5, 2023
Posted by: Theonlycoffeeyouleverneed
from Austin, Texas
[This review was collected as part of a promotion.] Love the easy way it makes my mornings run smoothly. Hot delicious coffee and no mess.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use, great coffee!
on November 3, 2023
Posted by: Katbear
from Kingsley, PA
[This review was collected as part of a promotion.] Family members all had one at their house, had to join the club because the coffee is the best.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA