Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,038 Reviews)
Rating breakdown 8,038 reviews
5 Stars
6,305
4 Stars
923
3 Stars
276
2 Stars
172
1 Star
362
87%of customers recommend this product.
(
3,456 out of
3,995)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
3
Great coffee, However..
on November 10, 2023
Posted by: Theresa E
from Albany, NY
I Love Nespresso however the machines don’t seem to last only over a year no matter what machine one buys on the vertuo series. Have tried both the Next and this model. I Love the coffee however the cost of the machines not so much given they just don’t last
I would recommend this to a friend!
Response from Nespresso USABy Christine G., Customer Service, November 11, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso Vertuo machine. This model comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve any machine you've experienced with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Design & modern coffee machine.
on November 9, 2023
Posted by: Ellen
from Duarte, CA
[This review was collected as part of a promotion.] I have this machine less than a year ago. I really like the design and love the smell of coffee . A week ago, just bought another machine for my friend’s birthday gift.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Why do many “free product “ reviews at top?
on November 8, 2023
Posted by: JoJo
from Central Florida
I love It but am wondering why so many of the reviews say it was a “free product”. That doesn’t seem fair and I would also think this would lead to biased reviews. How do I get on the “free machine in return for a review” bandwagon?
I would recommend this to a friend!
Response from Nespresso USABy Customer Service, November 9, 2023
We are delighted you are enjoying your Vertuo Plus machine. Our partnerships with third-party services offer Nespresso products for consumers to sample, and are not organized by Nespresso. We remain available to provide machine assistance 24 hours a day, 7 days a week through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
New Nespresso Next
on November 8, 2023
Posted by: Claire
from Southern California
[This review was collected as part of a promotion.] My old Nespresso machine bit thr dust. I liked the delicious coffee so much I just had to purchase a new machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Tank Leak
on November 8, 2023
Posted by: A and M
from Texas
I bought this Nespreso Next less than a month ago and the tank has a leak.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Excellent coffee, but machine fails way too often.
on November 8, 2023
Posted by: Patrick M
from Cherry Hill, NJ
I went through three of these machines before giving up on them. The coffee - when they work - is excellent. I enjoyed it thoroughly and I think the Vertuo offerings are more compelling than the Original pod coffees. However, I cannot give it anything greater than a single star due to the repeated machine failures. Nespresso and its suppliers need to do a better job at making sure these machines last. The failure rate is too high and regrettably that leaves a bad taste in the customer's mouth in the long run.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 9, 2023
Thank you for your review, Patrick. We understand your frustration, and we're certainly disappointed to hear this. We hope you know that we're always here to help. If you're interested in arranging an escalated call to set up next steps, please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee ever!
on November 8, 2023
Posted by: David
from Indianapolis
[This review was collected as part of a promotion.] This is the best coffee I've ever had. The taste, presentation, and variety are excellent.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Tasty coffee
on November 7, 2023
Posted by: Austin
from Orrville ohio
Love mine, love the drinks, only down fall is my leaks water from the bottom of the machine. They won’t replace it which is disappointing only had it for a few months. Called customer service and I can send it in to be worked on and would take over 3 weeks.
I would recommend this to a friend!
Response from Nespresso USABy Katy R., November 8, 2023
Thank you for your review, Austin. While we certainly understand your frustration, we'd like to attempt to repair your machine. If we are unable to repair, we'll replace as it is still within the one-year warranty. Please give us a call to arrange repair. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA