Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,038 Reviews)
Rating breakdown 8,038 reviews
5 Stars
6,305
4 Stars
923
3 Stars
276
2 Stars
172
1 Star
362
87%of customers recommend this product.
(
3,456 out of
3,995)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
1
HARD PASS
on December 4, 2023
Posted by: Jenny
from San Francisco, CA
I got this machine 2 years ago and after 1 year it stopped working where the button just stopped working. But before that it was already getting impossible to lock where I kept wasting my pods to try to lock it or get the button to work. They sent me a replacement of the same machine...now its been a year and I am again having the SAME issue with the locking mechanism. I hurt my hands trying to close the machine, I follow all the cleaning steps and run the cleaning cycle frequently as well. But you have to use all your strength to close it, which leads me to the fact that my parents are elderly and are unable to use it due to force you need to use to close the machine. I called again, they wanted to do a video troubleshooting again, and want to resend me the SAME MACHINE. This machine should not even be on the market anymore, I see it on sale at those discount stores all time.. gee I wonder why. I wanted to love Nespresso but honestly at this point, I would skip Nespresso altogether and just buy an actual espresso machine. Sure its convenient but this machine is not worth the trouble.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, December 6, 2023
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good product I love it
on December 4, 2023
Posted by: Joselito tirado
from Arecibo , PR
[This review was collected as part of a promotion.] This is a simple way to get coffe and fun, I recommend this item
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Why did I wait this long!
on December 4, 2023
Posted by: marysol
from Bay Area Ca
[This review was collected as part of a promotion.] I’ve been hearing about how Nespresso is a game changer but was hesitant to purchase one. I finally decided to treat myself and boy why did I wait so long!? I no longer feel the need to visit the local coffee shops for a fancy cup of coffee. If you’re undecided, just do it! It’s worth it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great cup of coffee!
on December 4, 2023
Posted by: Cowgirl4
from Delaplane, VA
[This review was collected as part of a promotion.] I love our vertuoplus. I makes a great cup of coffee and simple to operate
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine
on December 4, 2023
Posted by: Jon
from Orange, California
[This review was collected as part of a promotion.] Simple and easy to use. No bells and whistles but gets the job done.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Machine leaks
on December 4, 2023
Posted by: KT86
from Dayton, Ohio
Just received this a few days ago. I love the quality of coffee that this produces. But I’m taking off a star and I think maybe it actually deserves less because it leaks already?? I’ve noticed it leaks water whenever I make a coffee drink but not when I make an espresso one. The water tank is attached correctly. I don’t know yet where the leak is coming from. I’m just disappointed that it’s a brand new machine and it’s leaking.
Response from Nespresso USABy Lisa A, Customer Service, December 6, 2023
Thanks for your review. We’re dismayed to learn that you have a leak from your VertuoPlus machine when you brew coffee capsules. As part of your machine maintenance, we recommend the first time use steps with water only, at least once a week to flush any coffee granule buildup from the head of your machine. Your VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistant Service Program. We recommend calling us at your convenience, when you’re with your machine, to register your machine to your account and troubleshoot to find a solution. We’re available 24 hours a day and 7 days a week by phone, for your convenience. We’re confident you’ll be back to your Nespresso coffee ritual again soon with your VertuoPlus machine.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sustainable & Delicious
on December 4, 2023
Posted by: glowinggkatie
My Nespresso is my favorite appliance in my kitchen. I used to have a Keurig, but I enjoy espresso beverages more than regular coffee. I love all the options of brews and pods. My favorite are double shots! My favorite Nespresso pod is the IL Cafe brew, and also the Starbucks Blonde Espresso. My boyfriend recently used the full cup feature and loved his coffee. We are won over by Nespresso. Their pod recycling program is incredible, and the machine came in all recyclable packaging!
Written by a customer while visiting influenster.com
Customer Rating
5
Lovely foamy goodness!
on December 3, 2023
Posted by: Reggie
from Savannah GA
[This review was collected as part of a promotion.] I’m enjoying this fancy coffee maker so much! It’s so easy to make delicious, rich, frothy coffee anytime.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA