Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,039 Reviews)
Rating breakdown 8,039 reviews
5 Stars
6,306
4 Stars
923
3 Stars
276
2 Stars
172
1 Star
362
87%of customers recommend this product.
(
3,456 out of
3,995)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
5
Love!
on January 29, 2024
Posted by: Ruru
from Bensalem, PA
[This review was collected as part of a promotion.] The best machine for convenience and speed. The machine is great and looks amazing. Plus the coffee tastes really good!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Favorite thing in my home
on January 29, 2024
Posted by: Dave b
from Mid Michigan
Owned this version for years. Keep waiting for it to go down but it keeps brewing and brewing and brewing
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Bluetooth feathers and clean modern colors
on January 28, 2024
Posted by: Créer
from San Diego, CA
[This review was collected as part of a promotion.] Just purchased under a month and I love it! The tray is adjustable and this machine makes multiple sizes of cups of coffee!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
There is some with a bigger mug size
on January 28, 2024
Posted by: alejandroc94
I got myself a Christmas present and I love having my coffee every morning with the taste and quality of a premium coffee.
I wish the size of the mug were different.
I wish the size of the mug were different.
Written by a customer while visiting influenster.com
Customer Rating
5
Love it!!
on January 27, 2024
Posted by: Kittem
from Los Angeles
[This review was collected as part of a promotion.] So glad I purchased after months of wanting this machine
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Taste is so good!!
on January 27, 2024
Posted by: k8_katiee
My husband and I love the quality of this coffee maker. He loves the expresso, and i love the starbucks vanilla latte. Theres so many options for different brewing and flavors. The cleaning is extremely easy. This has been the easiest coffee maker ive ever used. The coffee is the best tasting as well.
Written by a customer while visiting influenster.com
Customer Rating
1
If I could leave 0 stars, I would
on January 26, 2024
Posted by: Unhappy
from Bismarck, ND
I was so excited about this machine until it broke less than a year after purchasing it. It won’t even make a cup of coffee anymore. Absolutely terrible. DO NOT WASTE YOUR MONEY.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 27, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next machine isn’t working and will be happy to assist. Please kindly be advised that your machine comes with lifetime troubleshooting service and a one-year warranty. For assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't Do It
on January 26, 2024
Posted by: BaltMD
from Baltimore, MD
When it works, it's great - but hat's if it works. This machine has been a nightmare, and of course, outside of the warranty window. The mechanism that locks/unlocks the lid where you put the pod becomes almost impossible to move, slide, or use. We are both young adults in our 20s and at times we physically could not brute force the thing open or closed. A mystery leak has shown up, which pours coffee into where the pod bin is stored, but doesn't go in the pod bin, it leaks all over the bottom of the machine and your counter. Finally, it stopped heating the coffee all the way - the last coffee I made was warm at best. I'm done with it. Apparently this machine has known issues and Nespresso continues to sell it - shame on you all.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 27, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next machine isn’t working and will be happy to assist. Please kindly be advised that your machine comes with lifetime troubleshooting service. Additionally, out of warranty repair and discount options are available. For assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA