Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,039 Reviews)
Rating breakdown 8,039 reviews
5 Stars
6,306
4 Stars
923
3 Stars
276
2 Stars
172
1 Star
362
87%of customers recommend this product.
(
3,456 out of
3,995)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
1
A disappointment
on April 21, 2024
Posted by: PPM
from Philadelphia
Just received the machine and was sadly very disappointed with the results. Coffe not as good as with my other machine (VertuoPlus). Purchased this a machine so I could use the larger cup sizes but no t worth it. In addition to the taste being off, there is virtually no I Crema.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, April 22, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectation. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Descale your machine every 3 months or 300 capsules brewed using our descaling solution to ensure that your tasting experience is as perfect as the first day. Your machine comes with a one-year warranty and a lifetime of troubleshooting. We offer repair & replacement options via our toll-free number 800-562-1465. Our Machine Experts would be delighted to troubleshoot your machine and provide you with the best resolution. We’re available 24 hours a day and 7days a week for your convenience. Please do not hesitate to contact us.
Written by a customer while visiting Nespresso USA
Customer Rating
2
STAY AWAY
on April 21, 2024
Posted by: TDawg
It’s a terrible machine. When it works it makes excellent coffee but again that is WHEN it works. It hardly ever works properly. I have done everything correctly and talked to their support multiple times which is a lengthy process in its own. Word of advice stay away from this machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, April 22, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectation. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair & replacement options via our Assistance Service Program. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Please do not hesitate to contact us should you continue to experience issues with your Nespresso machine. We’re available 24 hours a day and 7 days a week for your convenience. A Machine Expert would be delighted to provide you with the best resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Too difficult to open and close
on April 20, 2024
Posted by: Emily
from Arizona
The machine makes coffee fine, but this is THE most difficult machine to open or close. It's so incredibly hard on my hands that I am looking to purchase a different one. I had one other model prior to this one that was just a touch of a button, it was even a cheaper model than this one. I don't know how or why they decided to go with this mechanism for the lid. If you have arthritis or any issues with opening/closing stuff I would NOT recommend this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, April 22, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectation. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Please do not hesitate to contact us. Our Machine Experts would be delighted to troubleshoot your machine and provide you with the best resolution. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor Reliability - do not recommend
on April 20, 2024
Posted by: Unhappy customer
from CA
This product failed in a little over 2 years. I keep it maintained, only use RO water, and Nespresso pods but it started leaking from the top of the machine during the brewing process. When it worked, it made great coffee but a coffee maker should not fail like this in such a short time. If you are considering this model, I do not recommend it purely on my experience of its reliability.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, April 22, 2024
Thank you for your review. We are sorry to learn you were experiencing issues with your Vertuo Next machine. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. We offer $65.00 repair or 35% discount options for machines that are out of warranty as well as a lifetime of troubleshooting via our toll-free number 800-562-1465. Please do not hesitate to contact us. Our Machine Experts would be delighted to assist you and provide you with the best option.
Written by a customer while visiting Nespresso USA
Customer Rating
3
No way to hide a big thick cord!
on April 20, 2024
Posted by: Hp
I am enjoying my upgrade from the original BUT….the cord is in the worse place and just sticks out from the device and looks horrible on my counter. Such a disappointment especially I purchased the limited edition color to be “shown” on my counter.
Response from Nespresso USABy Nisha B., Customer Service, April 23, 2024
Thank you for your review. We’re thrilled to learn that you’re enjoying your VertuoPlus. However, we’re dismayed to learn that the cord is not sitting as you expected. We’ve arranged a callback at the number we have on file so that a Machine Expert can better assist you. Congratulations on your new machine! We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine, just not very eco friendly
on April 18, 2024
Posted by: bexeroo
I had this machine but my only complaint was the cost of pods and felt really bad with the amount of waste that was produced! It made lovely coffees though and lovely design!
Written by a customer while visiting influenster.com
Customer Rating
1
Beware of this Lemon Model 🍋
on April 16, 2024
Posted by: ETP
I have had 3 machines in less than 2 years. Luckily they were under warranty but this is a terrible product. Very surprising they keep selling this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, April 19, 2024
Thank you for your review, Erica. We stand behind our brand and would like to address your concerns. Please call directly, 800.562.1465, and hope you'll view this as an exception to the quality our valued customers have come to expect.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Five stars when it worked
on April 16, 2024
Posted by: EK88
from WV
I bought my machine about 1.5 years ago. It worked great, and I have cleaned and descaled regularly. For the past few months I have been disappointed by the coffee. It does not taste like it did before. Every pod I use tastes the same (burnt) and I am frustrated every time I drink it (which is daily). The only difference I can sense in the machine is a slightly increased loudness during brewing. I assume that it is not centrifuging properly and is therefore ruining the subtle coffee flavors. I loved the Veruto coffee before but certainly don't think this machine should be repurchased yearly in order to get the best experience. I think (hope) I got a dud because I have tried coffee from two other machines that look way older/more beat up than mine with coffee that tastes how mine used to. Planning on repurchasing because the Veruto is so convenient and I found the set up great for making lattes. I am just worried about having a similar experience again :(
Response from Nespresso USABy Allison, Customer Service, April 17, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA