Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,039 Reviews)
Rating breakdown 8,039 reviews
5 Stars
6,306
4 Stars
923
3 Stars
276
2 Stars
172
1 Star
362
87%of customers recommend this product.
(
3,456 out of
3,995)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
2
Does not last.
on May 9, 2024
Posted by: jval94
I bought this about a year ago. In the beginning it was great. But as soon as the year mark hit, even with the proper care, it stopped reading the capsules. I've wasted SO many capsules trying to make a single cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, May 10, 2024
Thank you for your honest review, Joce. We're disappointed to hear of your machine experience, and we hope you know that we're always here to help. If you'd like to arrange an escalated call to discuss next steps, please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Good
on May 9, 2024
Posted by: yllis
It’s a decent coffee machine and cheap alternative. Cleaning is easy and coffee is good not as good as freshly grained coffee beans but will do for some time. Also it’s quick
Written by a customer while visiting influenster.com
Customer Rating
4
Simple, Good Machine
on May 6, 2024
Posted by: Courtney
from Florida
Lots of negative reviews on here but wanted to say my machine works great. I've had it for almost a year now and really no significant issues (very VERY occasionally I have to take the plug out and out it back in). The app kind of sucks but fortunately all the features can be used without it. Good machine, good coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stay Away!
on May 6, 2024
Posted by: Skywayman
I’ve owned 3 Vertuo Next machines and ALL 3 have broken after meticulous care and frequent maintenance. A simple Google search about this machine shows that there is ongoing problems with the system and Nespresso refuses to admit fault in the design of this machine. Purchase another machine or shop with another provider as this one is a ticking time bomb.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, May 8, 2024
Thank you for your review. We’re disappointed to learn of your recent experience with your Vertuo Next machines not meeting your satisfaction, and we sincerely apologize for any inconvenience. Our goal is to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience in your account for review. We would be happy to arrange a callback with a supervisor who can assist further. Please contact us at 1-800-562-1465. We’re confident that we’ll come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Brewing Speed
on May 6, 2024
Posted by: victoriae182
This machine is my go everyday. I drink around 3 - 4 cups daily and the quality of the coffee is 1st class. The machine is super quick brewing, the machine descaling option is really easy to follow making it so versatile
Written by a customer while visiting influenster.com
Customer Rating
1
I wish this machine wasn't so faulty
on May 6, 2024
Posted by: Willofmyown
from Los Angeles
I originally bought this machine because I love carafe style coffee. My machine kept breaking. I had it replaced twice. Eventually the next one broke & it was replaced by a factory repaired model that also broke. Eventually I was given the option to get a different model that can't make carafes. I enjoy my Nespresso but based on the reviews this problem is still going on. I wish they'd launch a new model that can make carafes but doesn't have issues of breaking.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, May 8, 2024
Thank you for your honest review and feedback. We are disappointed to learn you have experienced issues with your Vertuo Next machine, but we are happy to learn that our Machine Experts were able to assist you with repair and replacement options. We appreciate your suggestion of a variety of models that have the ability to brew carafe capsules, and we will document it and send it to the appropriate teams for review. Should you need further support, please do not hesitate to contact us at our toll-free number, 1-800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
versatile brewing options
on May 5, 2024
Posted by: MeganK
Pros: Versatile Brewing: The VertuoPlus uses Nespresso's unique Centrifusion technology to brew a variety of coffee sizes, including espresso (1.35 oz), double espresso (2.7 oz), gran lungo (5 oz), coffee (8 oz), and alto (14 oz), providing options to suit different preferences. Automatic Capsule Recognition: The machine automatically recognizes the barcode on each Nespresso capsule, adjusting the brewing parameters accordingly to ensure optimal extraction and flavor for each blend. Fast Heat-up Time: The VertuoPlus heats up quickly, allowing you to enjoy your favorite coffee beverages in just seconds, with minimal waiting time. Sleek Design: With its modern and compact design, the VertuoPlus adds a touch of elegance to any kitchen countertop, while its motorized head and moveable water tank offer flexibility in positioning. Convenient Bundle: The Deluxe Bundle includes the VertuoPlus machine, Aeroccino milk frother for creating creamy milk foam, and a selection of Nespresso capsules to get you started, providing everything you need for a complete coffee experience. Cons: Limited Capsule Compatibility: The VertuoPlus is designed exclusively for use with Nespresso Vertuo capsules, limiting your options compared to other coffee systems that accept a wider range of compatible capsules. Ongoing Cost of Capsules: Nespresso capsules can be more expensive than traditional coffee beans or ground coffee, resulting in higher ongoing operating costs for regular coffee drinkers. Milk Frother Maintenance: While the Aeroccino milk frother is easy to use, it requires regular cleaning and maintenance to ensure proper functioning and hygiene. Single Cup Brewing: The VertuoPlus brews coffee one cup at a time, which may be less convenient for households with multiple coffee drinkers or when serving guests. Overall, the Nespresso VertuoPlus Deluxe Bundle offers a convenient and user-friendly coffee brewing solution for enthusiasts who value simplicity, consistency, and quality. Its versatile brewing options, sleek design, and included accessories make it a popular choice for coffee lovers seeking a hassle-free way to enjoy café-style beverages at home.
Written by a customer while visiting influenster.com
Customer Rating
3
LOUD AND MAKES TOOOOO MUCH FOAM
on May 5, 2024
Posted by: Amy
from Cranston, RI
[This review was collected as part of a promotion.] I just bought this 2 weeks ago… not happy!!! The first machine I ever received was Great!! , wasn’t very loud, made great coffee ( not an over abundance of “foam”, and was just awesome. Move on to 3 replacements ( thank you , but NO thank you ) which were refurbished replacements… horrible!!! Loud and leaky ! So I decided to buy another, because I do love the coffee. Now I am stuck with a Very loud machine that makes sooo much foam that I have to change cups!!! I don’t get it!!! Not very happy!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, May 6, 2024
Thank you for your review, Amy. We are dismayed to learn that your Vertuo Next has not meet your expectations. For assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. We are confident that we'll be able to come to positive solution. Thank you!
Written by a customer while visiting Nespresso USA