Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,039 Reviews)
Rating breakdown 8,039 reviews
5 Stars
6,306
4 Stars
923
3 Stars
276
2 Stars
172
1 Star
362
87%of customers recommend this product.
(
3,456 out of
3,995)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
1
Great concept but failed execution
on June 18, 2024
Posted by: Angryguy
from Usa
Unreliable. Double blink red light every other day requires wash cycles. Starting the day with having to battling the machine, support only adds to the aggravation. DO NOT BUY THIS MACHINE
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, June 20, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected, and that our team wasn’t able to assist you. We sincerely apologize for any inconvenience this has caused. Our goal is to ensure complete customer satisfaction and deeply regret when that is not the case. We would like the opportunity to make this up to you. We would be happy to arrange a callback with a supervisor, who can assist further. Please contact us at 800-562-1465. We're confident that we'll come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great!
on June 17, 2024
Posted by: Bob26
from San Diego, CA
[This review was collected as part of a promotion.] Great machine! Much better then Keueig! Issue with start button getting stuck. Common problem and easy fix
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Time effective
on June 17, 2024
Posted by: Lucho
from Miami
[This review was collected as part of a promotion.] I bought this item as I was moving into my new apartment. This device helps get my espresso early in the morning to kickstart my day, and it makes it quite fast.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My life gets better
on June 17, 2024
Posted by: DB
from Los Angeles, CA
[This review was collected as part of a promotion.] This coffee machine is making my everyday life better. The taste is good. The time is saved. The joy was given. Love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on June 17, 2024
Posted by: Bonster
from Castle Rock, CO
[This review was collected as part of a promotion.] First one I have owned and quite a difference from Keurig! Coffee tastes much richer and the foam ads a quality feeling! Love all the different flavors and types of coffee available!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great job!
on June 16, 2024
Posted by: Coffee68
[This review was collected as part of a promotion.] About a month ago, I received a nespresso virtuo as a gift. It has provided me with excellent cups of coffee each and every time with great ease. Each cup has had excellent flavor and the machine has been easy to use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My favourite
on June 16, 2024
Posted by: yuls5
This is one of the best quality machines and the coffee pods choice is amazing. I have now been with Nespresso for 4 years and this machine has been with us for 3.5 years and still working perfectly fine.
First of, I like the choice of coffee pods. My favorite ones so far are the raspberry and chocolate ones. I with they would bring back the hazelino muffin pods back, as I haven't seen them for ages.
Back to the machine, this is a no brainer machine. Brews coffee within seconds with a press of a button. It is not too noisy. As soon as you clean it every now and then, you are good. Nespresso has the recycling system and will take the used coffee pods back in their own recycling bag.
The descaler is extra to buy, which is available in their website.
Written by a customer while visiting influenster.com
Customer Rating
5
Best coffee ever
on June 16, 2024
Posted by: Adrian
from Dallas, TX
Secondhand purchase, love it and will never go back to another pod.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA