Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,038 Reviews)
Rating breakdown 8,038 reviews
5 Stars
6,305
4 Stars
923
3 Stars
276
2 Stars
172
1 Star
362
87%of customers recommend this product.
(
3,456 out of
3,995)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
5
Amazing gift for yourself or family/friends
on November 27, 2024
Posted by: dariad79_477130
I want to start with how delicious the coffee is! No coffee shop can compare to the real coffee taste of Nespresso. It is easy to use, does not take up much space, looks chic and will decorate any kitchen.
Written by a customer while visiting influenster.com
Customer Rating
5
It’s a great purchase
on November 25, 2024
Posted by: chloed459_877509
I LOVE this machine. It’s easy to set up, and get started. I find that it’s a perfect option for high-end coffee without the price of going to grab a latte everyday. It’s a bit loud when brewing, but nothing that would wake up anyone in the house. I haven’t had to customize any features on this machine because it works so well as is.
Written by a customer while visiting influenster.com
Customer Rating
5
I canot leave without espresso!
on November 25, 2024
Posted by: uedag_575667
Amazing machine! Amazing espresso! This is the essential what I need then I can add sugar milk and all kinds of condiments to make different types of coffees. It’s durable and so easy to clean! It brews super quick and good consistency
Written by a customer while visiting influenster.com
Customer Rating
2
Did not last!
on November 25, 2024
Posted by: Elizabeth
from Louisiana
Coffee is good but not as hot as Keurig. Unfortunately it stopped working less than a year after getting it. Troubleshooted and bought the descaling kit but it is done! Very disappointed!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, November 26, 2024
Thanks for your review, Elizabeth. We're dismayed to learn that your Vertuo Next machine stopped working. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We recommend calling our toll-free number and press 2, to troubleshoot with a machine expert while your machine is under warranty. We're confident we'll get you back to a consistent perfect cup of coffee soon.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Perfect machine!
on November 24, 2024
Posted by: Leigh
[This review was collected as part of a promotion.] I love this machine! It’s my second one after having my first for about 3 years. It lasts awhile if you keep up with descaling.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on November 24, 2024
Posted by: MosheerI
I’ve been using the Nespresso Vertuo Next for a while now, and it’s been great. It’s super easy to use—just one button, and you’re good to go. Easy to customize the coffee size. The coffee comes out really smooth with this nice layer of crema on top, which makes it feel like something you’d get from a café. It’s also pretty compact
Written by a customer while visiting influenster.com
Customer Rating
5
Gorgeous and Functional
on November 23, 2024
Posted by: AlaynaV
I love her❤️after my previous machine broke, I switched to this model and I like it a lot more! It is so clean and aesthetically pleasing. It is also easy to clean and makes coffee super fast. The coffee is delicious and one of the best parts of my morning.
Written by a customer while visiting influenster.com
Customer Rating
5
Excellent product and costumer service
on November 22, 2024
Posted by: Holly
from Washington
Honestly the best coffee machine I've ever had. I don't understand why people keep saying their broke unless they didn't knoe hoe to work it or didn't clean it? We have had ours for 3 years and everything has been great. Only problem was the milk frother we got with it but the company was so great about getting us a new one when it broke. I don't understand why people would complain about the product when the company is great to their customers. Best coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA