Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,038 Reviews)
Rating breakdown 8,038 reviews
5 Stars
6,305
4 Stars
923
3 Stars
276
2 Stars
172
1 Star
362
87%of customers recommend this product.
(
3,456 out of
3,995)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
3
Good, Not Great because of Leaking!
on February 5, 2025
Posted by: AK68118
from Omaha, NE
I'm not sure why I have had two of this style leak water. The first machine leaked dirty coffee water and my second one just leaks clean water. Either way I have had to put the Nespresso on a raised platform so that I'm not having to wipe the counter all day long. While Nespresso sent us a new machine, I could not be bothered with telling them again that it leaks. My neighbor has had the same problem so I think it is an issue. But if Nespresso is reading this, I would love a solution -- whether it means replacing it with a third machine or a different one! We love the coffee Nespresso makes and have been satisfied with everything else....but it is a bummer that there is always water that comes out through the bottom.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, February 7, 2025
Thank you for your honest review. We certainly understand your disappointment and we hope you know that we're always here to help. If you'd like to speak with us in an escalated manner, please call us at 800-562-1465 where machine experts are available 24/7. We pride ourselves on outstanding customer service, and look forward to finding a satisfactory solution for you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
It won’t last long.
on February 5, 2025
Posted by: Karmie333
Well. The coffee is amazing. But the machines it comes out of is not. My boy said half of my coffee with it dripping underneath the machine and I barely get any coffee. I’ve descaled it still does the same thing haven’t had it more than a year.
Response from Nespresso USABy Kendall, February 6, 2025
Thank you for your honest review, Karmie. We're certainly disappointed to hear this and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465, and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Second machine to break!
on February 3, 2025
Posted by: Missy33
from Gig Harbor WA
This is our second machine and the second one just stopped working like the first one. We clean it regularly. We did the descaling and everything and it’s only a year old! We love it and the coffee it makes but the last two have not lasted.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke within 3 months
on February 3, 2025
Posted by: Nicholev
I’ve had my verturo next for 3 months and it no longer works. It’s slowly been breaking every time I use up but it’s always worked to unplug it and plug it back in to reset it. I’ve tried descaling, cleaning the entire thing, and troubleshot everything I could with the manual. While I was trying to clean it tonight it started leaking water from the bottom and filled up the basin inside. For as much as these cost they’re an absolute waste.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
You’ll never use any other coffee maker after u us
on February 3, 2025
Posted by: gabriellas0f22_1529
I could talk forever about this coffee maker. The coffee is brewed perfectly and with so many beautiful layers of creamy foam. In The picture I attached, I didn’t even use the frother, it was brewed like this. When the water gets low, the machine tends to get a bit loud but that’s nothing compared to how lovely of a cup of coffee is brewed. When u open the machine up, the pod automatically shifts to the back to be emptied into the attached container. The versatility of it is superb!!!! I was a Keurig user for YEARS but I let everybody know about the Nespresso every chance I get.
Written by a customer while visiting influenster.com
Customer Rating
2
Ehhh not impressed
on February 3, 2025
Posted by: jovaniqueo_75
Customization minimal and it was not easy to order the descaler. Nespresso is too exclusive can never find pods anywhere so I went back to a pour over less hassle
Written by a customer while visiting influenster.com
Customer Rating
5
Absolutely Love!
on February 3, 2025
Posted by: adrianab254_9627
I use this every morning. I'm absolutely obsessed. If you enjoy a strong cup of coffee with crema on top, look no further. This machine is a must-have. The only issue is keeping the pods stocked!
Written by a customer while visiting influenster.com
Customer Rating
1
Please do better
on February 2, 2025
Posted by: Do better
from Boston
I have a brand new vertuo next I have never been able to used that doesn't work😭. I purchased it a few years ago but didn't use it as my Nepresso Plus was still going strong. Now I'm out and have to decide on a new machine. Unfortunately it wont be nepresso. Please do better
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 3, 2025
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We understand you had reached out and performed the necessary troubleshooting. The Machine Specialist provided you with your out-of-warranty options. Should you decide to take advantage of the offers available, please call 1-800-562-1465. We are available 24 hours a day, seven days a week at for your service and support. Thank you.
Written by a customer while visiting Nespresso USA