Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,038 Reviews)
Rating breakdown 8,038 reviews
5 Stars
6,305
4 Stars
923
3 Stars
276
2 Stars
172
1 Star
362
87%of customers recommend this product.
(
3,456 out of
3,995)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
1
Constant descaling
on February 12, 2025
Posted by: Caitlyn
from Buffalo NY
Not even a month into owning it and it needs constant descaling. It’s always a question if I’m gonna get my morning coffee or not. They have no business charging this much for a machine that barely ever works. I don’t have a store close by me where I live so it’s difficult to get potable water from a store, if that’s even something that would help. Very dissatisfied with this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, February 13, 2025
Thank you for your honest review, Caitlyn. We're certainly disappointed to hear this and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465, and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine
on February 11, 2025
Posted by: Deb
from Ca.
I bought the Nespresso vertuo 241282A68032512E2BR.
THE COFFEE COMES OUT OF THE MACHINE LUKEWARM.
ARE YOU KIDDING ME.
I READ ANOTHER REVIEW THAT SAID THE COFFEE IS NOT HOT AND NEPRESSO TOLD THE PERSON TO HEAT THE CUP.
THE COFFEE COMES OUT OF THE MACHINE LUKEWARM.
ARE YOU KIDDING ME.
I READ ANOTHER REVIEW THAT SAID THE COFFEE IS NOT HOT AND NEPRESSO TOLD THE PERSON TO HEAT THE CUP.
DO NOT BUY THIS MACHINE ITS NOT WORTH IT. I HAVE A KEURIG AND THE COFFEE COMES OUT OF THAT MACHINE HOT.
THIS IS A WORTHLESS PIECE OF junk FOR THE PRICE.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, February 12, 2025
Thank you for your review! The Vertuoline machine is designed to brew each blend to the specific programmed temperature that is best suited to that blend. Quality is especially important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink. If you have any additional questions, please do not hesitate to contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stay away from this machine and pick an original
on February 10, 2025
Posted by: nespressofan
from New Jersey
I bought this one for the office after having the original coffee machines from Nespresso. I have the original machine at home and love the coffee. This one, keeps erroring out almost everytime I put in a pod. I have to keep unplugging the machine and then trying again until it works.
The coffee itself is also sub par. It creates a coffee foam.. not crema, but foam.. when I make espresso. Horrible experience.
The coffee itself is also sub par. It creates a coffee foam.. not crema, but foam.. when I make espresso. Horrible experience.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, February 11, 2025
Thank you for your review and honest feedback, Israel. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration this has caused. Your Nespresso Machine comes with a lifetime of troubleshooting and a one-year warranty. We want to assure you that we are committed to complete customer satisfaction. We have documented your experience to your account for review. Please contact us at 1-800-562-1465, so we may address your machine issues. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Died 1.5 years after purchase
on February 9, 2025
Posted by: Josie
from Michigan
Product worked fine until it died 1.5 years in. Nespresso would not do anything except offer to sell me a new machine given that it was out of warranty. 1.5 years for a machine this price is outrageous.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Favorite coffee at home)
on February 8, 2025
Posted by: khrystynka_4524
I’ve been using Nespresso VertuoPlus, and I’m very satisfied. The coffee is delicious, aromatic, and has a nice crema. The machine is stylish, compact, and easy to use – just one button, and your drink is ready.
The downsides are that it only uses Nespresso capsules, which are quite pricey, and the water reservoir is small.
Conclusion: A great choice for quick and high-quality coffee at home.
The machine feels well-built and durable, with no issues so far. It heats up quickly and brews coffee in just a few seconds, making it perfect for busy mornings.
The downsides are that it only uses Nespresso capsules, which are quite pricey, and the water reservoir is small.
Conclusion: A great choice for quick and high-quality coffee at home.
The machine feels well-built and durable, with no issues so far. It heats up quickly and brews coffee in just a few seconds, making it perfect for busy mornings.
Written by a customer while visiting influenster.com
Customer Rating
5
Can't believe theres so many bad reviews
on February 8, 2025
Posted by: rosek437
I can't believe theres so many bad reviews tbh. I love this machine. It works well and I have never had an issue!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Messy,leaker
on February 7, 2025
Posted by: Nonya
from Florida
This is the second virtual Nespresso machine that I’ve owned. The first one worked wonderfully, and I took it to work. Not sure of the model name or number, but it had a double wing top that made it easy to lock down the cartridge. This model is very difficult to Puncture and to lock the top down prior to making coffee. The coffee as always is wonderful. The main issue, however, is that it is messy. Concentrated espresso drips down into the capsule container. Even though I run a clean cycle every three or four times I use it, It’s messy in the area where The capsule fits. After ejecting the cartridge and pushing the top down to have it rest in place, it pops up unless I lock it down. Very disappointed. I would probably buy another machine except there don’t appear to be any machines that are Currently available and a different model
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on February 6, 2025
Posted by: bob5921
from NJ
Worst coffee machine ever. The amount of times I went to work with a cup of hot water and time wasted waiting for the machine to make something when it would just abruptly stop. The pods are expensive and the ground coffee cup refill is horrible.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA