Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(6,602 Reviews)
Rating breakdown 6,602 reviews
5 Stars
5,188
4 Stars
712
3 Stars
205
2 Stars
153
1 Star
344
87%of customers recommend this product.
(
3,334 out of
3,851)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
4
Started leaking
on September 18, 2021
Posted by: Gayla gumballs
from Edmond, ok
I loved this machine! No problems for 1 and a half years but then it started leaking. I took great care of it, descaling, etc. finally had to put it away in the pantry. Don’t have the heart to throw it away….
I would recommend this to a friend!
Response from Nespresso USABy JC A., Customer Service, September 20, 2021
Thank you for your review, Gayla.
We certainly want your Nespresso experience to be special and exactly to your liking. The VertuoPlus machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
We certainly want your Nespresso experience to be special and exactly to your liking. The VertuoPlus machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best gift to myself
on January 6, 2022
Posted by: nespressyourself
from New York, NY
- There is a wonderful variety of pods.
- You can make an espresso or full sized cup of coffee.
- The crema is excellent and it's super easy to use.
- I love how sleek and sexy it looks on my counter space (it doesn't take up much)
If you're looking to purchase this machine I highly recommend! The self lifting head, the design of the pod disposal and water tank make this machine extremely functional, well designed and chic.
- You can make an espresso or full sized cup of coffee.
- The crema is excellent and it's super easy to use.
- I love how sleek and sexy it looks on my counter space (it doesn't take up much)
If you're looking to purchase this machine I highly recommend! The self lifting head, the design of the pod disposal and water tank make this machine extremely functional, well designed and chic.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So Impressed with machine, pods and Nespresso
on January 11, 2022
Posted by: vnf
from Silver Spring, Maryland
We purchased a VertuoPlus in 2016. In November 2021 it kept showing the descaling warning no matter how many times we descaled. We called Nespresso and they sent a shipping box so we could send the machine in for a no cost repair. When the machine was returned, it was broken, so we called again and they sent a new machine which worked but was very noisy. We called again and the machine was replaced with a more expensive machine which works wonderfully. The company stood by its product even though it was far out of warranty. The machine and pods may be expensive, but this company is phenomenal as is the coffee.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , January 12, 2022
Hi VNF, thank you for your review. We are thrilled to learn you are enjoying your VertuoLine Machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew We also recommend descaling your machine every three months or three hundred capsules, whichever comes first. If you need assistance with your VertuoLine Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great Nespresso Machine!
on March 19, 2022
Posted by: wdnmdrn
from Boston, MA
This is our 4th Nespresso Machine and it’s the best! We love the sleek clean look. I love that it is quick pre-heating and of course consistently producing great tasting coffee!! The only reason why I did give it a 5 star rating is because the area where you put your coffee mugs does not accommodate larger/wider mugs. The first time we used it our larger coffee mug shifted forward due to the vibration from the machine and spilled the coffee unto the counter. We have since removed the “cup support” and so far have been working with no spillage. Overall though we love, love this Nespresso Machine but hope that on their next design would consider increasing the surface area for larger coffee mugs.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , March 21, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your VertuoLine Machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoLine machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy to use great coffee
on April 2, 2022
Posted by: Pat55
from Surprise arizona
I purchased this a couple of weeks ago after two of my daughters recommended it. The coffee flavors are all great and not watered down. The only reason I didn’t select all stars is because pressing the top to begin the maker is not consistent. Sometimes I only need to press it once and other times two or three times. I don’t know if the delay is normal but it is confusing. Other than that I am happy with my purchase.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, April 4, 2022
Hi Pat55. Thank you for your review. We are thrilled to learn you are enjoying your VertuoPlus. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great experience
on May 25, 2022
Posted by: Duane
from Bloomington mn
We are bought are Nespresso machine a few weeks ago at Mall Of America. Amazing experience from start to finish . The machine and coffee are the best I've had. Highly recommend if you're serious about your coffee this is the way to go. Thank you to all the staff
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the new look!
on June 6, 2022
Posted by: Karen
from Asbury Park, NJ
I noticed that Nespresso changed the look of the machine. The one that I have was six years old. There was nothing wrong with it except the coffee wasn't as hot as it used to be. I love the look of the machine and, of course, the way the coffee tastes. Happy I decided to upgrade!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Too much vibration
on September 12, 2022
Posted by: Ryan
from Virginia
I bought this product a couple months ago after my last Nespresso machine stopped working. I’ve had my coffee cup vibrate off the drip tray 3 times now and end up in the floor with coffee all over the cabinets and walls. Never had this problem with my last machine. I’ve had to stop using the drip tray all together.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, September 13, 2022
Hello Ryan, and thank you for your review. We understand your frustration regarding your VertuoPlus machine vibrating too much, and we would like to offer our assistance. Please contact Nespresso at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional troubleshooting assistance can be found on Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA