Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,038 Reviews)
Rating breakdown 8,038 reviews
5 Stars
6,305
4 Stars
923
3 Stars
276
2 Stars
172
1 Star
362
87%of customers recommend this product.
(
3,456 out of
3,995)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
5
Amazing update!
on July 14, 2025
Posted by: Karri
from Midland Tx
[This review was collected as part of a promotion.] I just upgraded my machine so that I could use the 12 oz pods. The coffee is excellent. Much more bold than a keurig like coffe should be.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Look elsewhere
on July 14, 2025
Posted by: Javaguy
from CT
First one lasted 3 years, second lasted under 2. Simply not a reliable machine and Nespresso doesn’t stand behind it as well as they should.
No, I would not recommend this to a friend.
Response from Nespresso USABy Blake, Customer Service, July 15, 2025
Thank you for your review and honest feedback. We are truly sorry to hear about your recent experience with your Vertuo Next. Please accept our sincere apologies for any frustration or inconvenience this may have caused. We want to assure you that we are committed to achieving complete customer satisfaction and deeply regret when we fall short of that goal. Our Machine Experts are available 24 hours a day, 7 days a week. If you would like to discuss additional options regarding your warranty with a supervisor, please do not hesitate to contact us at 1-800-562-1465 between the hours of 9 AM and 6 PM. We are confident that we can find a satisfactory resolution, allowing you to return to enjoying your Nespresso coffee ritual. For your convenience, our toll-free number is available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Nope.
on July 13, 2025
Posted by: Tina90
from California
Received this machine as a gift. It got me through some 2-3 years, but the maintenance is especially demanding for this model. Constant issues with barcodes, needs descaling every minute. Called support and even they couldn't crack the issue after a VIDEO chat. Buy a different model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, July 14, 2025
Thank you for your review and honest feedback, Manjari. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience you may have experienced. We want to assure you that we are committed to complete customer satisfaction, and we deeply regret when that is not the case. Please get in touch with us at 1-800-562-1465 if you would like to speak with a supervisor who may be able to assist with additional options. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Very fast
on July 12, 2025
Posted by: Hebxu1223
[This review was collected as part of a promotion.] Works well, super fast. Some of the coffee has a bit of a burnt aftertaste.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best (for coffee pod machines)
on July 12, 2025
Posted by: classicnic_8304
My favourite thing to see in the morning, the coffee always comes out great, it’s easy to use and it’s easy to look after. I don’t know what I’d do without my quick pick me ups in the morning!
Written by a customer while visiting influenster.com
Customer Rating
1
DONT BUY - BUY A VERTUO PLUS
on July 11, 2025
Posted by: syd123456789
from Lex KY
DONT BUY- BUY A PLUS INSTEAD. I have had 2 Vertuo Next machines in 3 years. My current machine is broken and out of the one year warranty period. There is a class action lawsuit in progress for the machines because they notoriously fail. Now I am going to buy a Vertuo Plus because I have a ton of nespresso pods and don't want another Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, July 12, 2025
Thank you for your review. We are happy to see you were able to speak with a Machine Specialist and discuss your out-of-warranty options. Kindly call at your earliest convenience to confirm which option you prefer and to take advantage of these offers. This can only be actioned by phone. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect quick espresso machine
on July 10, 2025
Posted by: cayleem1_5490
I love this machine! We have had it for years and has held up so well. It’s quick and delicious. I love the red color that adds a pop to our kitchen. I will keep buying this machine in the future when this one breaks because it’s so perfect.
Written by a customer while visiting influenster.com
Customer Rating
1
Unreliable Machine. Bad Support
on July 10, 2025
Posted by: Janster
from North Carolina
I am done with this machine and I am done with Nespresso. We have been having ongoing issued with this machine starting with the lid not staying closed when the machine is idle. The machine making noises when brewing like it is grinding sand. Red LED blinking preventing the machine from brewing, requiring the machine be unplugged from the wall.
Then there is the frustrating support from Nespresso. We have provided photos and videos of all these issues. Had numerous online chats. No matter, Nespresso would require video calls. So we did them. Spent exasperating hours with support person repeating a support rhetoric and trying to always end-up in us at fault for not descaling the machine (which we do). Not regularly water flushing the machine (which we do), Not buying Nespresso descaling fluid (which we do). SO WE ARE DONE!
Machine going bye-bye and we will never have to buy these overpriced pods.
Then there is the frustrating support from Nespresso. We have provided photos and videos of all these issues. Had numerous online chats. No matter, Nespresso would require video calls. So we did them. Spent exasperating hours with support person repeating a support rhetoric and trying to always end-up in us at fault for not descaling the machine (which we do). Not regularly water flushing the machine (which we do), Not buying Nespresso descaling fluid (which we do). SO WE ARE DONE!
Machine going bye-bye and we will never have to buy these overpriced pods.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, July 11, 2025
We share your disappointment with your machine and customer experience, Janster, and we appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to finding a resolution.
Written by a customer while visiting Nespresso USA