Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,038 Reviews)
Rating breakdown 8,038 reviews
5 Stars
6,305
4 Stars
923
3 Stars
276
2 Stars
172
1 Star
362
87%of customers recommend this product.
(
3,456 out of
3,995)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
5
My life savior
on August 2, 2025
Posted by: KellyD
I use my nespresso every single day and I love it so much!!!! Now that I drink espresso I literally can’t do regular coffee. I love how easy and convenient it is to pop a pod in and how fast it gets hot! Literally gets hot in 30 seconds. I couldn’t live without my nespresso. The only downside is the pods are very expensive which sucks but in the end it’s worth it.
Written by a customer while visiting influenster.com
Customer Rating
2
Flawed machine, very good coffee if it works.
on July 31, 2025
Posted by: GmB
Lets get the good out of the way. The latest machine has been great at making coffee. Compared to my previous preference French Press.
The bad is first it took over 3 machines to get to that point, and now even the good machine is failing.
The bad is first it took over 3 machines to get to that point, and now even the good machine is failing.
So let's back up,
attempt #1 - I bought a refurbished machine at first, the price was excellent. Unfortunately the water tank leaked all over my counter the first moment I filled it up. Never got to even try it. and since it was refurbished I had to buy my own pods so was stuck with the option to throw away all the pods or try another. I foolishly went with the....
#2 - After returning the first I decided to try a new machine. Opted for the Vertuo Next (same as first). This worked for 3 months and honestly in hindsight the coffee wasn't that special, more comparable to French Press It also leaked into the spent pod bin a bit (not as much as what follows). This slowly started to not-recognizing the pods anymore. I was able to limp it along with frequent cleanings, almost daily but that is a waste of energy and time, something the machine was supposed to resolve.
#3 - After contacting support, and RMA'd the machine, the next machine seemed to send too much coffee into the overflow pod bin. Coffee was flat, and it eventually just sent all the caffee to the overflow when 'brewing' getting all on the counter top. This was less than 3 weeks after receiving.
#4 - This started out great out of the box. The coffee was immediately so many times better than anything before it, exceeding most coffee shops. This is how it should have been from the get go. I took care of it, only filtered water, weekly rinse cycles if not more, descaling at least every 3 mo before prompting from the machine.... No issues for about a year. Then the same problem as #2. It just stopped recognizing pods. It rinses, cleans, descales, motor moves, but will not recognize pods.
There is no manual override on these either which is if you could may get around some of the issues. And by an override, I mean a way to force a brew parameters even when the barcode is not recognized.
attempt #1 - I bought a refurbished machine at first, the price was excellent. Unfortunately the water tank leaked all over my counter the first moment I filled it up. Never got to even try it. and since it was refurbished I had to buy my own pods so was stuck with the option to throw away all the pods or try another. I foolishly went with the....
#2 - After returning the first I decided to try a new machine. Opted for the Vertuo Next (same as first). This worked for 3 months and honestly in hindsight the coffee wasn't that special, more comparable to French Press It also leaked into the spent pod bin a bit (not as much as what follows). This slowly started to not-recognizing the pods anymore. I was able to limp it along with frequent cleanings, almost daily but that is a waste of energy and time, something the machine was supposed to resolve.
#3 - After contacting support, and RMA'd the machine, the next machine seemed to send too much coffee into the overflow pod bin. Coffee was flat, and it eventually just sent all the caffee to the overflow when 'brewing' getting all on the counter top. This was less than 3 weeks after receiving.
#4 - This started out great out of the box. The coffee was immediately so many times better than anything before it, exceeding most coffee shops. This is how it should have been from the get go. I took care of it, only filtered water, weekly rinse cycles if not more, descaling at least every 3 mo before prompting from the machine.... No issues for about a year. Then the same problem as #2. It just stopped recognizing pods. It rinses, cleans, descales, motor moves, but will not recognize pods.
There is no manual override on these either which is if you could may get around some of the issues. And by an override, I mean a way to force a brew parameters even when the barcode is not recognized.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee
on July 29, 2025
Posted by: isa_bellamaria_7701
As someone who’s been a dedicated fan of Nespresso products for a while, I can confidently say that coffee will never taste the same again once you’ve experienced the magic of Nespresso. The Nespresso coffee brewing machine is a game-changer, combining superior design with outstanding flavor in every cup.
First off, the design is sleek, modern, and incredibly user-friendly. Whether it’s sitting on your kitchen countertop or tucked away in a corner, it adds a touch of sophistication to any space. The compact size and intuitive interface make it perfect for both novices and seasoned coffee lovers alike.
Written by a customer while visiting influenster.com
Customer Rating
4
The standard for all Vertuoline machines
on July 29, 2025
Posted by: Derek
from Sacramento, CA
I've had my machine for over a year and have had nothing but great success.
Setup was a breeze and time and time again pods work the 1st time. If you by chance mess up a pod or run out of water you can either play the speedy open/close the top or take the loss and pop in another pod.
1 star off because the instrcutions for descalling arent clear and it takes going on youtube to get the right way to run the process.
I dont see me needing a new machine anytime soon, but that doesnt mean I dont have a Vertuo Lattissima on my list.
Setup was a breeze and time and time again pods work the 1st time. If you by chance mess up a pod or run out of water you can either play the speedy open/close the top or take the loss and pop in another pod.
1 star off because the instrcutions for descalling arent clear and it takes going on youtube to get the right way to run the process.
I dont see me needing a new machine anytime soon, but that doesnt mean I dont have a Vertuo Lattissima on my list.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious coffee <3
on July 27, 2025
Posted by: CoffeeGirl
from San Diego
[This review was collected as part of a promotion.] We love it! Easy to use. The slim profile is a great fit for our small kitchen
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Reliable machine - original
on July 27, 2025
Posted by: Anonymous
from Dallas TX
I have had my Vertuo original for 10 years and love it. We are getting to the point where we need to replace it or replace the ball barring. I would highly recommend the original for longevity.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My favorite part of the morning
on July 26, 2025
Posted by: lailasugc_7646
Really love the quality of the coffee I get with these pods. Don’t like how expensive the pods are though. The design is well thought out, and the machine is durable.
Written by a customer while visiting influenster.com
Customer Rating
5
Nespresso
on July 26, 2025
Posted by: sophieclark349_6482
Absolutely love my Nespresso Vertuo Plus Deluxe bundle! The coffee tastes rich and smooth with just one touch, and the variety of pods means there’s something for every mood. It looks sleek on my kitchen counter and feels like a little luxury every morning. Highly recommend! ☕✨
Written by a customer while visiting influenster.com