Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,038 Reviews)
Rating breakdown 8,038 reviews
5 Stars
6,305
4 Stars
923
3 Stars
276
2 Stars
172
1 Star
362
87%of customers recommend this product.
(
3,456 out of
3,995)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
5
Good looking
on August 18, 2025
Posted by: Paco
from Chicago , Illinois
We bought a used one because we were uncertain of the flavor and how good the coffee might be. The coffee is outstanding with lots of Crema and many flavors and strengths to choose from.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
So disappointed
on August 16, 2025
Posted by: Carole c
from Sacramento ca
After being a long time nespresso user (original machines over 20 years) I bought a vertuo machine a month ago. We wanted the option to have a regular cup of coffee once in a while. Well, the coffee flavor is so disappointing. It’s watery. Even the espresso pods are disappointing. It’s so bad I don’t even feel like I can give it away. It’s going in the garbage! Fortunately, I kept my original machine in the garage. I will go back to ordering original pods for my daily cappuccino.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., August 18, 2025
Thank you for your review, Carole, we certainly appreciate your loyalty! We hope you're aware that all machines are covered by at least a one-year warranty and lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert at 800-562-1465 where we are available 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Piece of junk. I’m done with it! No stars from me
on August 13, 2025
Posted by: Brad Blais
from California
This coffee machine is a piece of Junk that I would not recommend unless you enjoy having a full mass of coffee spread all over your counter. The machine has an adjustable cup holder that I use at the bottom placement. His cup holder does not fit into the slot that can be locked into place. Even if you test it before using it to make sure it’s fitted properly does not help. Simply adding the coffee cup can dislodge the holder resulting in coffee missing the cup and spilling out coffee everywhere. I repeat, do not buy this. Coffee maker. Complete junk. One star because it is required to send this review.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, August 14, 2025
Thank you for your review, Brad, though we're sorry to learn you're dissatisfied with the machine design. A Machine Expert will be pleased to address your concerns, so we ask that you call directly, 800.562.1465, 24/7 for your convenience, when you're near your Vertuo Plus. We'll do our best to ensure your satisfaction with your Nespresso experience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for people with Arthritis too!!
on August 12, 2025
Posted by: JoanT
from Daytona, Florida
Pleased and happy with this machine more so than any other one I have ever purchased. As usual it produces fantastic, delicious 😋 coffee. That is a given. But I have Rhumatoid Arthritis so with this machine, if you are looking for one that does not require any hard hand pressure from you....this is the machine for you. A cup of coffee for me with NO pain on my wrist,fingers, or hands. Thank you Nespresso. I can not stop singing your praise.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Flavor, coffee quality
on August 12, 2025
Posted by: simoner81_3181
The crema is rich and smooth and the flavors variety is excellent. The machine heats up quickly and surprisingly quiet. Cleanup is also simple. It’s ideal for busy mornings when I want a great coffee.
Written by a customer while visiting influenster.com
Customer Rating
2
It will stop working after a year
on August 10, 2025
Posted by: Marie1
I have had my machine going on 3 years and it is very inconsistent. I loved it at first but over the past few years, it will not pull water through the machine even after attempts at cleaning and resetting the machine. Given the price, I would expect it to last more than 3 years. Save your money and find a more reliable machine.
Response from Nespresso USABy Kendall, Customer Service, August 11, 2025
Thank you for your review, Marie. We are sorry to learn of your disappointment with our Vertuo Next machine, and we're here to help. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program and available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee maker for busy mornings
on August 9, 2025
Posted by: AnnaH
Nothing beats the convenience of a Nepresso machine on a busy morning. There's tons of different capsule flavors to choose from and the machine heats up and dispenses so quickly. The water reservoir is a decent size and I don't need to refill often. It's also easy to clean the different parts of the machine when needed. The milk frother is also great for milk-based drinks.
Written by a customer while visiting influenster.com
Customer Rating
1
Leaks water underneath machine
on August 7, 2025
Posted by: DJ
Purchased a Vertuo Next machine which included the frother - due to having Nespresso at a family member’s home and loved it - the of March, 2025, it started leaking water underneath as well as all over our counter after a couple of weeks, thought it was the water tank, tried another water tank, still leaked but never did when water tank was set on the counter by itself so returned the machine where we purchased, decided to order a Vertuo Evoluo hoping it works better and if it does not we will sadly have to stop drinking Nespresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., August 8, 2025
We're certainly disappointed to hear this, Deb, and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert and arrange next steps at 800-562-1465. We are available 24 hours a day, 7 days a week, and look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA