Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.5
(5,042 Reviews)
Rating breakdown 5,042 reviews
5 Stars
3,911
4 Stars
510
3 Stars
148
2 Stars
138
1 Star
335
86%of customers recommend this product.
(
3,010 out of
3,497)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
1
Horrible design
on February 8, 2024
Posted by: Cupofjoe
from Ohio
Do not buy this hunk of junk unless you enjoy cleaning your coffee machine multiple times a day
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., February 9, 2024
Thank you for your review. This is certainly not the experience we intend for our valued customers like you and we hope you know that we're always here to help. Machine experts are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Constant issues
on February 11, 2024
Posted by: J
Constantly breaking. Had an original machine in the past and this one has just sucked in comparison.
Response from Nespresso USABy Customer Service, February 12, 2024
Thank you for your review. We are dismayed to learn you are experiencing issues with your Vertuo Next machine. Our machines have a one-year warranty and come with a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. We are also available via our Nespresso Live Chat on our website from 8 AM - 10 PM EST. Please contact us at your earliest convenience to address your machine issues.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Vertuo Next
on February 12, 2024
Posted by: Augie
from Arizona
[This review was collected as part of a promotion.] I received this as a Christmas gift and now I can have my lattes at home without the expense of going out. Love that. Also, I appreciate the many tutorials about the coffee and the features.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Used to be great but stopped working properly
on February 27, 2024
Posted by: Besspresso
from Toronto
We were very happy with this machine but 1yr and half later it's malfunctioning. It's now very loud when it's running even after multiple descaling. Also at times it just stops working properly and it runs with no coffee being poured/brewed. And it only works after unplug/plug which ends up waisting ex non expensive pods
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, February 28, 2024
Thank you for your review. We are sorry to learn of your disappointment with your Vertuo Plus machine. This machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 800-562-1465. We offer the following out-of-warranty options: a $65 repair fee to repair your machine or a 35% out-of-warranty discount toward the purchase of a new machine. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffe when it worked!
on March 1, 2024
Posted by: Cgarton
from Dallas, Texas
I have owned a Vertuo for a year. It no longer works for some reason. I have done all the troubleshooting ideas to no avail. I am very disappointed!
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 2, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty, and we provide lifetime troubleshooting support. For prompt and comprehensive troubleshooting assistance, please call at your earliest convenience. A Specialist will assist you with quickly registering the machine before proceeding to troubleshoot with you.
A Machine Specialist can troubleshoot with you to determine the issue and provide you with the best resolution, as well as set up your machine for repair if that is deemed necessary. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
A Machine Specialist can troubleshoot with you to determine the issue and provide you with the best resolution, as well as set up your machine for repair if that is deemed necessary. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible machine
on March 20, 2024
Posted by: SRose
from Walnut Creek, California
I would have selected 0 out of 5 stars. I followed all instructions and it didn’t produce not 1 cup of coffee but instead leaked all over. I returned it the next day and apparently this happens a lot with the Next according to the rep at the store. Wish that information was disclosed to me when I made the purchase but nonetheless I’ll go with 1 star because this machine was aesthetically pleasing. I had the rose gold and black and matched my kitchen perfectly. In 6 years I’ve never had 1 problem with my Keurig. I love Nespresso coffee but really hesitant to purchase another machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, March 21, 2024
Thank you for your review, Susana, though we're sorry to hear you were disappointed with your Vertuo Next. We see that you've been issued a refund in full and hope you'll allow us the opportunity to regain your confidence. We've noted this on your account. If you'd like personal guidance, please call 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Died right after warranty ends
on March 30, 2024
Posted by: Jw
from South carolina
I purchased this machine 15 months ago. It’s used once per day. This morning it died. Nespresso offered me the 35% discount, but everything in their website is 30% off. Reading today, I see that many other individuals who purchased machines at the same time as me had this issue. Won’t purchase this machine again, but will co aider others.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, April 1, 2024
Hi. Thank you for you review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid this model
on April 7, 2024
Posted by: AceCoffee
from Charlotte, NC
4th replacement just broke down again, despite me following all the instructions for usage and cleaning! I'm not surprised they came up with RELOVE spin, since these break so easily!
Now I need to buy a new machine since it's finally out of warranty, and machine barcode reader can't be fixed! They offered me a 30% discount on my next machine, but I'd rather have a better product!
I'm a big fan of Nespresso and will continue on my coffee journey but will definitely opt for a different machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, April 8, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We understand your last in-warranty replacement VertuoNext machine was issued in October 2022. The replacement comes with a 6-month warranty. At this time since it is out-of-warranty the out-of-warranty options available are to either submit the machine for repair for a flat fee of $65.00, we provide the box and label, or you may choose to redeem an out-of-warranty discount of 35% off towards the purchase of a new machine. This out-of-warranty discount option excludes the VertuoPop+, VertuoLattissima and VertuoCreatista models. You may choose to use the 35% discount towards a RELOVE VertuoNext machine which is at a lower price point. Kindly call at your earliest convenience to confirm which option you prefer and to take advantage of these offers. This can only be actioned by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA