Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,038 Reviews)
Rating breakdown 8,038 reviews
5 Stars
6,305
4 Stars
923
3 Stars
276
2 Stars
172
1 Star
362
87%of customers recommend this product.
(
3,456 out of
3,995)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
3
Delicious coffee/ espresso, finicky machine.
on October 29, 2025
Posted by: Jb
from Milwaukee, wi
Delicious coffee/espresso, but a finicky machine. We bought this in the spring of 2020, and have used it daily. The machine has been leaking for some time, even hours after running it. Now it’s not brewing consistently. I have tried troubleshooting, but that does it seem to solve it.
Response from Nespresso USABy Antonia, Customer Relations, October 30, 2025
Thank you for your review, Jane. We're thrilled you're enjoying your Nespresso coffee selections and our Machine Experts are available to assist you over the phone. Please call 800.562.1465. We're available 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Needs Improvement
on October 29, 2025
Posted by: CoffeeLover31
This model has so many issues and why it is still on the market is mind boggling! For the price you pay, there should not be leaking issues, mechanical issues, etc. Nespresso really needs to look into the malfunctions that have been reported by many.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, October 30, 2025
Thank you for your review, Tauniesha. We appreciate your bringing this to our attention. Our Machine Experts are available 24/7 to troubleshoot over the phone to be sure you're able to continue to enjoy your Nespresso moments. Please call 800.562.1465 so we may troubleshoot over the phone and help resolve your concerns.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on October 24, 2025
Posted by: monicaf79_5589
Love my Nespresso Coffee Machine !!!! What I really like it’s you can chose different flavors!!!! And it’s easy to clean and love the design perfect forme
Written by a customer while visiting influenster.com
Customer Rating
5
Stylish, easy to use, and brews barista-quality co
on October 24, 2025
Posted by: mariac2548_1967
I’ve been using the Nespresso Vertuo Next for a few months and I absolutely love it! The sleek, compact design looks elegant on my countertop, and it’s super easy to use. The brewing options are impressive — from rich espresso shots to smooth larger coffees, all with a perfect crema. It’s compatible only with Vertuo capsules, but they offer plenty of flavors to choose from. Cleaning and maintenance are quick and simple, and I appreciate the automatic capsule ejection. I also like that I can customize cup sizes to my preference. It’s a perfect balance of convenience and quality!
Written by a customer while visiting influenster.com
Customer Rating
5
Quality coffee quick.
on October 23, 2025
Posted by: DaynaH
I’ve had my Nespresso machine for four years now and I absolutely love it. I use it every day. I love that. It is sleek and looks good on my counter. It only takes a few minutes to brew a cup of coffee. Nespresso offers a variety of pods that you can use overall it produces a great cup of coffee and is the first thing I do to start my day.
Written by a customer while visiting influenster.com
Customer Rating
5
Absolutely love my Nespresso machine!
on October 23, 2025
Posted by: sallyg80
I use it every single day, it’s so easy to use and makes the best-tasting coffee in seconds. The coffee is rich, smooth, and tastes just like something from a café. It’s perfect for busy mornings or a quick pick-me-up during the day. I honestly can’t imagine going back to instant or pod machines from other brands. Highly recommend to any coffee lover!
Written by a customer while visiting influenster.com
Customer Rating
1
Don’t buy
on October 22, 2025
Posted by: Coffeenerd
First one went out right before warranty ran out. They sent
E a refurnished machine and now having the same issue. I had my Keruig for longer and this one cost way more. Highly disappointed.
E a refurnished machine and now having the same issue. I had my Keruig for longer and this one cost way more. Highly disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, October 23, 2025
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Hunk of Junk
on October 22, 2025
Posted by: Where is my coffee
This is our second machine, which was supposed to be a step up in quality from the first. But it was an aggravating leap backwards. The design is flawed in many aspects, including how the lid closes and the way the tray sits on the machine. The lid is fidgety and is difficult to lock- many times it rejects the way I close it. The tray has fallen off mid-brew multiple times, and it is very difficult to clean the area where it attaches to the machine. Not well thought out. Also the coffee isn’t as good. Just a hateful, frustrating machine that will make you swear out loud.
Response from Nespresso USABy Allison, Customer Service, October 23, 2025
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA