Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,038 Reviews)
Rating breakdown 8,038 reviews
5 Stars
6,305
4 Stars
923
3 Stars
276
2 Stars
172
1 Star
362
87%of customers recommend this product.
(
3,456 out of
3,995)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
2
Loud and broken 2x in 3 months
on November 17, 2025
Posted by: bsalle
from Texas
original one was great and quiet. new one has broken twice in 3 months and is extremely loud. hoping this was a bum machine and not the norm for new ones
I would recommend this to a friend!
Response from Nespresso USABy Allison, Customer Service, November 18, 2025
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Highly highly recommend this
on November 17, 2025
Posted by: sheromaniep_2948
This is easy to use very high performance very high-quality very functionable also very versatile. Love the size the speed very easy to clean maintain. I love that I can make hot water for my tea or a cup of coffee from this one simple machine. I love this a lot.
Written by a customer while visiting influenster.com
Customer Rating
5
Worth the value!
on November 15, 2025
Posted by: scarlettemm_1507
The Nespresso Vertuo Plus has completely elevated my morning coffee routine. The machine itself is sleek, easy to use, and brews a perfect cup every single time. What really sets it apart is the taste—every pod delivers incredibly smooth, rich, and delicious coffee with that beautiful crema you normally only get at a café.
Yes, the pods can be a bit pricey, but honestly, they’re worth every penny. The quality and flavor are so much better than what I was getting at most coffee shops or other machines, and the convenience is unmatched. Between the consistency, taste, and overall experience, the Vertuo Plus feels like a true upgrade. If you love café-quality coffee at home, this machine is absolutely worth it.
Written by a customer while visiting influenster.com
Customer Rating
5
We love this versatile machine!!
on November 14, 2025
Posted by: Sulyman
from Pendleton, Oregon
Great coffee that satisfies everyone’s preference. I like making lattes with the milk frothed while my wife enjoys regular coffee. When family visits, there are so many options everyone ends up very happy and without the inconvenience and expense of going elsewhere for their favorite drink.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Vertuo Next LEAKS, Flawed design
on November 14, 2025
Posted by: Howie
from Florida
I bought the Vertuo Next. Within a few months it was leaking all over my counter when it was turned on. Nespresso replaced it. A year later the new one Nespresso sent me started leaking and then stopped working. There is definitely a design flaw. The coffee pods are expensive enough, so I refuse to buy another machine. I put the machine away hoping Nespresso will fix the design flaw and replace my machine. I spent a lot of money on the coffee pods. If Nespresso wants my business they will replace my machine and I will continue to purchase coffee from them.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, November 15, 2025
Thank you for your review, Howie. We're sorry for the frustration you're experiencing with your Vertuo Next. Please contact us directly, 800.562.1465 and we'll be happy to help assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Life Saver!
on November 14, 2025
Posted by: tanyamariep_7089
Had this for almost a year now & this setup is the best! Not only does it say my mornings every day, but it also saves space on the counter! It is so easy to clean. Easy to use and all you have to do is just add water, pop the pod in, & press the power button! With 3 under 3, & needing a quick pick me up to make coffee fast.. this is it right here!
Written by a customer while visiting influenster.com
Customer Rating
4
Nice machine but not user friendly
on November 13, 2025
Posted by: Sharon3
from Hendersonville, TN
I got this machine Vertuo Next given to me 11/2022. The previous owner had no room on her kitchen counter. So she gave it to me. It had been sitting for a while. So I got the instructions for descaling (as it had not been done in a long while. I was concerned about this since another brand of coffee maker died after descaling recently for me) But I got it to complete and had a great time making nice coffees of all sizes.
This year for some reason it stopped working. The machine was on capsule ready. The machine was running but the water was not flowing. I searched out some remedies for a possible air bubble inside. Nothing worked.
Then I went to the web site and looked for a remedy and printed off the instructions for a number of things.
What caught my eye was to drain the machine to prevent freezing or repair. Well I followed the instructions for that and guess what. The dirty water flowed into my container. I repeated to process then proceeded to do a descaling. However that sequence was a little more complicated and did not finish. So I did the empty water to finish removing the descaling solution.
Then I rinsed and re ran the clean water. Once that was done . I next place a coffee capsule in place and had a perfect cup of coffee. It worked the machine moved the water through the machine again.
My machine is older and does not have the bluetooth. I am happy that I can now have nice coffee. Since I have just recently refilled my stock.
This year for some reason it stopped working. The machine was on capsule ready. The machine was running but the water was not flowing. I searched out some remedies for a possible air bubble inside. Nothing worked.
Then I went to the web site and looked for a remedy and printed off the instructions for a number of things.
What caught my eye was to drain the machine to prevent freezing or repair. Well I followed the instructions for that and guess what. The dirty water flowed into my container. I repeated to process then proceeded to do a descaling. However that sequence was a little more complicated and did not finish. So I did the empty water to finish removing the descaling solution.
Then I rinsed and re ran the clean water. Once that was done . I next place a coffee capsule in place and had a perfect cup of coffee. It worked the machine moved the water through the machine again.
My machine is older and does not have the bluetooth. I am happy that I can now have nice coffee. Since I have just recently refilled my stock.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Nespresoo machine that makes every coffee
on November 8, 2025
Posted by: chelseapaigeee_4017
This Nespresso has been amazing! With the ability to make the most variations of coffee sizes is the nighest plus. I am able to use this throughout the week without having to fill the water because of how much the water reservoir holds. Descaling & cleaning is so easy with a click of a button. After years of owning this machine, I will continue to purchase a Nespresso machine because they do not disappoint!
Written by a customer while visiting influenster.com